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The Listening Place

The Listening Place provides those who are suicidal with a safe place to speak confidently and confidentially. Over 450 trained volunteers support over 1,000 visitors each year due to development of partnerships with the NHS and various charities. The impact of their services has proven invaluable with visitors consistently reporting a significant decrease in distress and suicidal feelings. Income due to donations and grants has continued to grow which has accommodated the recruitment of an Operations Manager and two Volunteer Co-ordinators to help with large referral numbers and resulting appointments, and there are planned expansions to new spaces in London to assist volunteer training and support services. This is prudent as forecasts indicate around 4,800 people a year will require support to meet the full extent of demand.
Impact analysis The Listening Place is averaging 200 new referrals every month and this is expected to increase, with over 60% of these coming from the NHS. The services provided are very cost effective with the NHS saving £550 for every night a patient spends in their care instead of an acute ward.
What it does
  • The Listening Place was conceived in 2015 and set up in 2016 in London, by a group of volunteers with a great deal of experience in supporting the suicidal. They had recognised that there is little on going face-to-face support available for many people with chronic suicidal feelings, and that some of this support can be given by well trained and professionally supervised volunteers
Who works here
  • 4 employees and 450 volunteers.
Who it helps
  • The General Public/mankind
Sector(s) covered
  • The Advancement Of Health Or Saving Of Lives
Where it operates
  • Throughout London
UN SDGs:
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Awards received

Over the last three years they've won the following awards:

  • FSI Small Charity Big Impact Awards 2018 Charity with turnover £50,000-£150,000
Financial Data ?
Y/E Income Expenditure Surplus/
Deficit
Assets Months
Reserves
Employees Volunteers Filed on
31/03/2019 £591,332 £274,290 £317,042 19 4 450 28/11/2019
31/03/2018 £264,473 £159,921 £104,552 23/08/2018
31/03/2017 £93,740 £61,192 £32,548 14/09/2017
Donations received ?

Over the last five years they've received significant donations from 5 grant making charities totalling £157,000

Amount/
When
Donor To be used for
£90,000
28/02/2019
Henry Smith Charity towards three years' running costs of a project providing one to one listening support to people who are having suicidal thoughts or are at risk of committing suicide in London
£8,000
03/12/2018
The EQ Foundation Unrestricted via Big Give Xmas Appeal
£30,000
30/11/2018
The Fore A grant from The Fore will demonstrate that the Listening Place’s model is replicable and scalable and enable the charity to establish in a second location.
£10,000
30/06/2018
David & Elaine Potter Foundation Core funding
£4,000
03/05/2018
The EQ Foundation Unrestricted via TFN
£15,000
31/12/2017
Garfield Weston Foundation Filling a vital gap in the support of the suicidal.
How effective is it?
The Listening Place Face to Face Support

Description: The Listening Place offers face-to-face support, both one-to-one and also some group work. When staff first meet with a visitor, they make an initial assessment of how suicidal they are, their general feelings of despair, and how well supported they have felt before they visited. Throughout their support, at three month intervals visitors are asked to fill in a questionnaire which gives vital information about the quality of the support provided

Objectives: To provide suicidal people with a safe place to talk freely and confidentially about their feelings

Intervention period: Typically 4-6 months

Beneficiaries: Self-selecting people with suicidal thoughts

Outputs Outcomes
01/04/2018-31/03/2019
2896 Total referrals made, 62% from NHS1500+ Referrals assessed as appropriate for regular support
(Total taken as of March 2019 reporting)
95 Re-referrals
400 Volunteers recruited and trained
01/04/2017-31/03/2018
1460 Total referrals made630 Referrals assessed by The Listening Place as appropriate for regular support
50 Patient appointments run, six days a week
61% Of referrals coming from the NHS
13 Re-referrals
01/04/2016-31/03/2017
341 Total referrals made200 Referrals assessed by The Listening Place as appropriate for regular support
56% Of referrals coming from the NHS
2 Re-referrals
Documents
The Listening Place_Financial Statement 2018 Financial Statements Download Document
The Listening Place_Financial Statement 2017 Financial Statements Download Document
Check what you could achieve with a donation of: £
Management
Sarah Anderson is founder and CEO. She was a volunteer at Central London Samaritans for 35 years, during which time she spent 3 years as Director. She has run a number of businesses and social enterprises in the past and is currently a Non-executive Director for a medium sized business. Previously, she was a Public Appointments Assessor, where she chaired the recruitment for Chairs of Public Bodies for many Government Departments. She was also a Non-executive Director of JobCentrePlus, ACAS and the Commission for Equality and Human Rights. There are currently 450 volunteers recruited and trained, a majority of which are Listening Volunteers who support suicidal Visitors. Listening Volunteers work on shifts that are supervised by Supervising Volunteers. Supervising Volunteers lead shift teams, as well as briefing and de-briefing, ensuring accurate monitoring and reporting, follow-up phone calls and supporting the wellbeing of Listening Volunteers on their shift. The training of new volunteer recruits is also led by Supervising Volunteers, and a number of mental health professionals are also involved in an advisory capacity for training delivery.
Governance
Trustees (9)
  • Robyn Doran
  • Dr Sarah Jane Davidson MBE
  • Richard Crighton Spence
  • Sarah Lilian Anderson CBE
  • Terrence Ivor Collis
  • Alexander Winter (2 trusteeships)
  • Paul Jackson
  • Margaret Carmel Crowther
  • Valerie Shaw
Main office

3 Meade Mews
LONDON
SW1P 4EG

Legal constitution
  • UK Charity, number: 1164739
  • First registered on 07/12/2015
Objectives

TO RELIEVE MENTAL SUFFERING AND HELP SAVE THE LIVES OF THOSE WHO FINDS THEMSELVES AT RISK OF SUICIDE, THROUGH THE PROVISION OF TRAINED AND SUPERVISED VOLUNTEERS PROVIDING LISTENING SUPPORT.

For a new charity, the board seems varied in knowledge and experience which includes two members with over 30+ years of experience as Samaritans volunteers Sarah Anderson is both CEO and on the board but does not receive emoluments.