Finance Score: 3
Governance Score: 6
Support Score: 15
  • Liabilities <10%: +3
  • Excess reserves: -2
  • Strong growth: +2
  • Dynamic board: +3
  • Gender balanced board: +3
  • Large volunteers +3
  • Award winner
  • Grant maker support: +12
Overall GiG Score: 24 ?



The Listening Place provides those who are suicidal with a safe place to speak confidently and confidentially with trained volunteers.

A large number of their referrals come from the NHS and it is estimated they are saving NHS services millions of pounds in healthcare costs annually. Though surveyed visitors consistently report decreased levels of distress and suicidal feelings, matching demand for services in London alone has been a continuing challenge. They hope to increase training of volunteers to help with sustained service provision.

CEO and Founder, Sarah Anderson's commitment and capability has led to a highly effective delivery and her engagement with government is a key component of their future. Increases of statutory funding may be advantageous to truly complement wider need of potential service visitors.

Source: Giving is Great


To relieve mental suffering and help save the lives of those who find themselves at risk of suicide, through the provision of trained and supervised volunteers providing listening support
Analysis by Giving is Great


  • This charity has been successful in attracting volunteers relative to its size
  • The charity has received backing from several prominent grant makers recently
  • This charity is a recent Award Winner
  • This charity has a robust balance sheet
  • There has been strong growth in spending over the last 5 years
  • There have been no income shortfalls in recent years
  • The Board appears to be well diversified in terms of gender and dynamic in terms of composition

Financial issues to consider:

  • This charity has substantial assets and unrestricted reserves of £2,718,315 available, equivalent to 26 months of spending and so may not be able to utilise additional funding

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
Cost £k
Funds £k
Funds £k
Staff Volun-

Financial Ratios
Fundraising Costs/Relevant Income: 11%
Fundraising Costs/Total Spending: 11.6%
Highest pay band: Less than £60,000
Liabilities/Assets: 1%
Liabilities/Income: 1%
Unrestricted Funds/Total Funds: 98%
Reserves/Spending: 25.5 months
Net Current Assets/Spending: 13 months
Quick Ratio: 39
Asset Split ?
Comment: Rapid growth has been assisted by partnerships with organisations including Hestia, the British Red Cross, Maytree, CALM and the NHS. Their high referral rates indicate demand is continuing and will benefit from further investment

Source: Giving is Great

Established: 8 years


Charity Commission for England and WalesX
How you can help
What it does
Offering face-to-face support for people who feel that life is no longer worth living.
Listed activities
  • The Advancement Of Health Or Saving Of Lives
GiG Classification
  • Mental health and addiction
How it operates
  • Provides services
Where it operates
  • Throughout London,
Who it helps
  • The General Public/Mankind
Who works here?
  • 29 employees
  • 634 volunteers

Who's supporting them? ?

Awards received
  • FSI Small Charity Big Impact Awards 2018 Charity with turnover £50,000-£150,000
  • Charity Times 2021 Awards Charity of the Year, Income < £1m
Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Prudence Trust£150,000
Rothschild Foundation£100,000
The Leathersellers' Company Charitable Fund£70,000
National Lottery Community Fund£54,000
City Bridge Trust£53,723
John Lyon's Charity£28,000
Imperial Health Charity£25,625
David & Elaine Potter Foundation£20,000
Specific Donations
Amount When
To be used for
Prudence Trust - Support for young people
£150,000 28/09/2023
Support for young people 18-25 at risk of suicide
Co-Operative Group - Grant to The Listening Place
£2,076 22/10/2022
Our project will provide face-to-face support to 20 people from the community who are feeling suicidal, giving them the opportunity to talk to warm and non-judgemental volunteers on an ongoing basis.
The Grocers' Charity - 2022-The Listening Place
£5,000 22/06/2022
Towards core costs our funding will support 20 suicidal people to receive the compassionate care they so desperately need, for as many times they need support, over a 12-month period.
The Leathersellers' Company Charitable Fund - Grant to The Listening Place
£10,000 06/05/2022
Jubilee Grant Restricted Project Funding
David & Elaine Potter Foundation - Core funding
£10,000 28/04/2022
Core funding
Rothschild Foundation - Grant to The Listening Place
£100,000 18/02/2022
We are requesting funding to improve the accessibility of timely and effective support for suicidal feelings across London and the South East.
The EQ Foundation - Grant to The Listening Place
£8,750 15/12/2021
Big Give Pledge
London Catalyst - The Listening Place - 1
£2,000 07/09/2021
Saving the lives of 12 people at risk of suicide
Imperial Health Charity - Increasing Suicide Support across North West London
£25,625 01/05/2021
COVID19 related funding. The Listening Place is the only charity offering free, ongoing, face-to-face, confidential suicide support in north west London. Support is delivered by highly trained ....more
The Leathersellers' Company Charitable Fund - Grant to The Listening Place
£60,000 09/04/2021
Main Grant unrestricted core costs
The Charity of Sir Richard Whittington - Covid-19 Rapid Response Fund Grant
£5,000 03/12/2020
To help support the organisation to respond to the effects of Covid-19.
City Bridge Trust - Grant to The Listening Place
£48,723 28/09/2020
towards the cost of the Recruitment and Training Manager, Visitor Support Manager and Operations Manager, to expand the team of coordinators, recruit and train additional volunteers and to ensure the ....more
David & Elaine Potter Foundation - Core funding
£10,000 02/09/2020
Core funding
National Lottery Community Fund - London Funders - Wave 2 - The Listening Place
£54,000 15/05/2020
The funding will be used to set up a new cloud-based access database to securely store and encrypt visitor data which can then be accessed by their volunteers remotely. This will enable them to work ....more
The Grocers' Charity - 2020 The Listening Place
£7,500 07/05/2020
Providing front line support for disabled people
CAF - Grant to The Listening Place
£4,223 17/04/2020
Grant to The Listening Place to support the organisation through COVID19
The Fore - RAFT COVID-19 response grant to The Listening Place
£5,000 09/04/2020
Grant from The Fore's RAFT Immediate Response Fund to The Listening Place, as part of The Fore's COVID-19 Response programme.
John Lyon's Charity - Main grant to The Listening Place
£28,000 11/03/2020
Preventing suicides amongst young Londoners
The Grocers' Charity - 2020 The Listening Place
£5,000 11/12/2019
Providing front line support for disabled people
City Bridge Trust - Grant to The Listening Place
£5,000 16/09/2019
£5,000 for delivery of The Listening Place's proposed resilience programme to deliver the following outcomes and outputs: 6 sessions, based on the Padesky 'resilience model', will be delivered ....more
Henry Smith Charity - Grant to Listening Place
£90,000 13/03/2019
towards three years' running costs of a project providing one to one listening support to people who are having suicidal thoughts or are at risk of committing suicide in London
The EQ Foundation - Grant to THE LISTENING PLACE
£8,000 03/12/2018
Matched via Big Give Xmas Appeal
The Fore - Grant to The Listening Place
£30,000 01/12/2018
The Listening Place is unique in offering free, face to face, on-going support for those with suicidal feelings. The programme is provided by 400 trained volunteers who are supported by mental health ....more
The Fore - Grant to The Listening Place
£30,000 30/11/2018
A grant from The Fore will demonstrate that the Listening Place’s model is replicable and scalable and enable the charity to establish in a second location.
National Lottery Community Fund - The Listening Place: Extending our reach
£9,957 26/10/2018
The project will expand their service to support people who have suicidal thoughts. The project aims to meet their current demand and improve mental health.
The Funding Network - The Listening Place
£3,700 02/08/2018
To support those who feel that life is no longer worth living, by providing free, face to face, on-going support (by appointment) with trained listening volunteers, supported by mental health ....more
David & Elaine Potter Foundation - Core funding
£10,000 16/07/2018
Core funding
The EQ Foundation - Grant to THE LISTENING PLACE
£4,000 03/05/2018
Unrestricted via The Funding Network
The Funding Network - Vital support for suicidal people in London
£23,888 02/05/2018
To build on our proven early track record, and establish and maintain the capacity to provide on-going support to 1000 suicidal people a year in London during 2018.
Garfield Weston Foundation - Main Grants award
£15,000 15/01/2018
Filling a vital gap in the support of the suicidal.
Show more rows

Data sourced from Donors via 360 Giving

How do they operate?

Suicidal Support Services

Objectives: To provide suicidal people with a safe place to talk freely and confidentially about their feelings with warm, non-judgemental volunteers

Intervention period: Typically 4-6 months

Beneficiaries: Those who feel that life is no longer worth living

Description: The Listening Place offers one-to-one, face-to-face support to those with suicidal feelings and is 100% confidential, delivered by well-trained volunteers. When staff first meet with a visitor, they make an initial assessment of how suicidal they are, their general feelings of despair, and how well supported they have felt before they visited. They then provide a set of listening therapy sessions and monitor these feelings to help reduce over the course of their intervention

How effective are they?
Y/EReferrals madeReferrals acceptedAppointments deliveredEstimated savings for NHS
Notes: Suicidality is measured by TLP at initial assessment and then every six sessions using the clinically recognised Columbia Suicide Severity Rating Scale. Throughout their support, at three-month intervals visitors are asked to fill in a questionnaire that gives vital information about the quality of the support provided. Since TLP was established, there has been a significant reduction in suicide rates across London when compared to any other region of England.

Commentary: We have estimated that each appointment delivered by TLP results in a saving to the NHS of £100. This is based on the costs of delivering CBT services instead (CBT is typically for 6 sessions vs. 8 for TLP).
See what you could achieve with a donation of: £
How do we calculate this?

Who works here?

    Founder and CEO
    Appointed: July 2016
Sarah was a volunteer at Central London Samaritans for 35 years, during which time she spent 3 years as Director. She has run a number of businesses and social enterprises in the past and is currently a Non-Executive Director for a medium sized business. Previously, she was a Public Appointments Assessor where she was responsible for the recruitment of chairs of public bodies for many government departments. She was also a Non-Executive ....more
    Fundraising Manager
    Appointed: March 2019
Daniel has 7 years of experience as a Fundraiser, first working in EU bid writing in Italy before returning to the UK in 2016. He has expertise in the trusts and foundations field and has written large bids across a variety of subject areas including Youth Work, Entrepreneurship, HIV and now mental health. He has expanded into regular and major donor fundraising and currently managers a team of three tasked with meeting TLP’s targets.
    Visitor Support Manager
    Appointed: April 2019
Lucy leads their team of Visitor Support Co-ordinators, who provide support to visitors and volunteers. Whilst working as a Fashion Stylist, she volunteered at the charity and in November 2018, joined as a Visitor Support Co-ordinator before becoming the manager in April 2019.
    Operations Manager
    Appointed: September 2019
Soon after leading a volunteer recruitment campaign for her University Officer Training Corps (Army Reserve) unit, and with a prior background in marketing and hospitality, Cordelia joined The Listening Place as a volunteer. Undertaking a broad array of roles, she worked alongside their CEO/founder Sarah Anderson, who was running the charity on a 100% voluntary basis at the time. From October 2017 as Office Manager and as TLP’s first member of ....more
    Recruitment and Training Manager
    Appointed: January 2017
Sarah originally worked as an executive assistant and office manager between 1984 and 1997, and has more than 13 years of professional administrative experience. This was followed by 20 years channelling her administrative and organisational skills into raising and educating her daughters. She joined The Listening Place as a volunteer in 2017 and quickly became a full time staff member. She is now the Volunteer Recruitment and Training Manager, ....more
    Volunteer Manager
    Appointed: January 2018
Caroline has worked as a freelance writer, editor and researcher for the past 20 years. She is a former production editor at the Financial Times, where she commissioned and edited a wide range of surveys and reports, a former special reports editor of the advertising-industry journal Campaign, and a former chief sub-editor of Punch magazine. She has edited a number of books, including The Effective Director, published by the Institute of ....more
Commentary: A majority of the volunteers recruited and trained by the charity are 'Listening Volunteers'. They support suicidal visitors throughout their stay and work on shifts supervised by Supervising Volunteers. These supervisors lead shift teams, briefing and debriefing volunteers to ensure accurate monitoring and reporting is complete along with follow-up phone calls. The training of new volunteer recruits is also led by Supervising Volunteers and a number of mental health professionals in an advisory capacity

Source: Giving is Great

How is it governed?

Trustees (10)
Current Trustees appointed
Gender Split

Commentary:Terrence Collis is the spouse of Sarah Anderson (CEO & Founder)
Legal constitution
  • Charity registered in England & Wales on 07/12/2015, number: 1164739
Gift Aid
  • Registered with HMRC for Gift Aid
Policies in force
  • Bullying and harassment policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Investing charity funds policy and procedures
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Volunteer management
Filing Record
7 returns made; all on time
Main office

3 Meade Mews



Data Sources

Charity Commission for England and Wales
360 Giving

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