Finance Score: -4
Governance Score: -8
Support Score: 8
  • Poor Liquidity: -1
  • Spending falling: -1
  • Multiple Deficits and declines: -5
  • Fundraising costs low: +3
  • 2 Trustees: -2
  • Narrow trustee age band: -2
  • All male board: -3
  • Overall weighted support: +8
Overall GiG Score: -4 ?

THE SILVER LINE HELPLINE

The Silver Line is a unique national service that provides three key functions to support older people:1. a signposting service to link them into the many and varied services that exist around the country;2. a friendship service to combat loneliness; and 3. a means of empowering those who may be suffering abuse and neglect and, if appropriate, transferring them to specialist services.
Analysis by Giving is Great

Positives:

  • The charity has received backing from several prominent grant makers recently
  • Fundraising costs are unusually low relative to funds raised

Regulatory & Governance issues to consider:

  • Why are there only 2 trustees?
  • Why is the Board completely male?
  • The Board has little diversity in terms of age
  • All of the Board have joined recently

Financial issues to consider:

  • Liquidity appears to have been slender at the latest year end
  • Spending has fallen significantly over the last 5 years relative to the previous period
  • Income has been volatile and on several occasions in recent years less than spending

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit £k
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£729£1,033£-304£0£0£0076114
31/03/22£1,131£1,237£-106£1£546£4984.867149
31/03/21£2,600£1,795£804£2£651£5593.781116
31/03/20£2,374£2,959£-585£211£-153£-352-1.41211,638
31/03/19£3,730£4,189£-459£390£432£1630.51822,500
31/03/18£4,700£4,488£212£358£891£4501.21950
31/03/17£5,126£4,686£440£390£679£620.21240
31/03/16£4,335£4,850£-515£328£239£500.1280
31/03/15£3,663£3,586£77£432£744£5651.9170
31/03/14£2,078£1,761£317£310£667£3652.5120
31/03/13£616£266£350£159£350£23910.820

Financial Ratios
Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 0%
Liabilities/Income: 0%
Unrestricted Funds/Total Funds: 100%
Reserves/Spending: 0 months
Net Current Assets/Spending: 0 months
Quick Ratio: NAN
Asset Split ?
Balance Sheet History
Established: 13 years

www.thesilverline.org.uk

info@thesilverline.org.uk

020 7224 2020

Charity Commission for England and WalesCompanies HouseFacebookX
UN SDGs
?
Listed activities
  • Disability
  • Economic/Community Development/Employment
  • General Charitable Purposes
  • Other Charitable Purposes
  • The Advancement Of Health Or Saving Of Lives
GiG Classification
  • Support for victims of domestic or sexual abuse
  • Emotional support, counselling or therapy
How it operates
  • Provides advocacy/advice/information
  • Provides services
Where it operates
  • Guernsey, Isle Of Man, Jersey, Northern Ireland, Scotland, Throughout England And Wales,
Who it helps
  • Elderly/Old People
  • People With Disabilities

Who supports them? ?

Donations from Grant Makers ?

We have details on the following donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Postcode Support Trust£500,000
DCMS£60,000
Seafarers UK£37,610
Dulverton Trust£30,000
Specific Donations
Amount When
Months
To be used for
The Aim Foundation - Grant to The Silver Line C/O Age UK
£1,000 31/01/2023
12
Family Fund donation
Postcode Support Trust - Regular Grant 2022
£500,000 01/01/2022
Regular unrestricted award
Seafarers UK - Grant to Age UK
£27,640 10/06/2021
Grant funding for telephone friendship groups throughout the UK (Seafarers Link), aimed at helping reduce loneliness and isolation.
Dulverton Trust - The Silver Line Helpline
£30,000 21/10/2020
The Silver Line Helpline
Seafarers UK - Grant to Age UK The Silverline
£4,985 24/09/2020
Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the Covid-19 lockdown.
Seafarers UK - Grant to Age UK The Silverline
£4,985 24/09/2020
Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the Covid-19 lockdown.
DCMS - Coronavirus Community Support Fund
£60,000 14/08/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public ....more
Seafarers UK - Grant to The Silver Line
£27,270 19/11/2019
Grant funding to provide and sustain seafarer telephone friendship groups throughout the UK in order to reduce loneliness and isolation of former seafarers.
Seafarers UK - Grant to The Silver Line
£27,270 19/11/2019
Grant funding to provide and sustain seafarer telephone friendship groups throughout the UK in order to reduce loneliness and isolation of former seafarers.
Seafarers UK - Grant to Silver Line
£29,961 13/11/2018
Grant funding to continue to provide telephone friendship groups amongst seafarers and their communities throughout the UK.
Seafarers UK - Grant to Silver Line
£29,961 13/11/2018
Grant funding to continue to provide telephone friendship groups amongst seafarers and their communities throughout the UK.
National Lottery Community Fund - The Silver Line Helpline
£975,000 01/09/2017
24
This funding is to support The Silver Line as they work towards developing their future financial stability plans in order to support more older people who are lonely or isolated.
John Ellerman Foundation - Towards costs of expanding their helpline
£100,000 20/07/2017
24
Towards the costs of expanding their helpline which aims to combat loneliness and isolation among vulnerable older people.
The Rayne Foundation - Grant to The Silver Line Helpline
£75,000 16/03/2017
36
Towards the core running costs of the helpline.
The Clothworkers Foundation - Grant to Silver Line Helpline
£40,000 07/07/2016
Equipment and furniture for a national helpline for older people
Esmee Fairbairn - Grant to The Silver Line Helpline
£500,000 30/06/2016
36
Towards core costs during transition to a financially sustainable helpline delivery model incorporating the use of volunteers and diversified funding strategy drawing on multi-sector partnerships.
Dulverton Trust - Core Costs of the Helpline
£75,000 21/10/2015
Core Costs of the Helpline
Dulverton Trust - the Caller Care Team
£20,000 11/06/2014
the Caller Care Team
Nesta - AC00365
£79,704 11/12/2013
Centre for Social Action Innovation Fund programme grant to The Silver Line Helpline Grant Ref AC00365
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (2)
Current Trustees appointed
Gender Split

Age Range of Trustees: 54-58
  • PAUL DAVID CHARLES FARMER Appointed: 2022, Occupation: Chief Executive
  • RICHARD HAWTIN Appointed: 2022, Occupation: Company Secretary
Legal constitution
  • Charitable company registered in England & Wales on 18/05/2012, number: 1147330
  • Registered at Companies House on 21/03/2012, number: 08000807
Gift Aid
  • Registered with HMRC for Gift Aid
Event History
Policies in force
  • Complaints handling
  • Conflicting interests
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding vulnerable beneficiaries
  • Volunteer management
Filing Record
11 returns made; all on time
Main office

The Silver Line Helpline
7th Floor
One America Square
17 Crosswall
LONDON
EC3N 2LB

Objectives

THE CHARITY'S OBJECTS ('OBJECTS') ARE SPECIFICALLY RESTRICTED TO THE FOLLOWING:TO PROMOTE THE PROTECTION OF OLDER PEOPLE AND IN PARTICULAR;(1) TO SET UP AND MAINTAIN TELEPHONE LINES OR OTHER MEANS OF COMMUNICATION OR CORRESPONDENCE TO ASSIST OLDER PEOPLE IN DANGER, SUFFERING ISOLATION, OR BEING ABUSED PHYSICALLY, SEXUALLY, MENTALLY OR FINANCIALLY; (2) TO HELP OLDER PEOPLE WHO ARE IN DANGER OR IN NEED OF FINANCIAL, MEDICAL, PROTECTIVE OR LIKE ASSISTANCE AND TO GIVE SUCH OLDER PEOPLE ADVICE, GUIDANCE AND COMFORT; AND (3) TO BEFRIEND AND SUPPORT ISOLATED OLDER PEOPLE.

Defined Area of Benefit:

THROUGHOUT ENGLAND AND WALES

Data Sources

Charity Commission for England and Wales
360 Giving

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