Finance Score: 8
Governance Score: 9
Support Score: 10
  • Good reserves management: +3
  • Strong growth: +2
  • Fundraising costs low: +3
  • Good trustee age range: +3
  • Dynamic board: +3
  • Gender balanced board: +3
  • Grant maker support: +10
Overall GiG Score: 27 ?

CITIZENS ADVICE IN NORTH & WEST KENT 

Advice, information and support to members of our local communities on a range of issues, including debt, benefits, employment, housing and relationships. Also exercise a responsible and confidential influence on social policies locally and nationally.
Analysis by Giving is Great

Positives:

  • Reserves management has been consistently within official guidelines
  • There has been strong growth in spending over the last 5 years
  • There have been no material income shortfalls in recent years
  • Fundraising costs are unusually low relative to funds raised
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age and gender and dynamic in terms of composition
Established: 24 years

www.citizensadvice.org.uk

tonbridgeadmin@nwkent.cab.org.uk

01732 361709

Charity Commission for England and WalesCompanies House
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£2,019£1,796£223£67£772£5453.66188
31/03/22£1,412£1,504£-92£21£549£4903.96370
31/03/21£1,159£1,146£13£58£641£5675.96860
31/03/20£986£1,030£-44£22£628£5616.529150
31/03/19£951£890£61£8£672£5627.627160
31/03/18£807£787£20£39£611£5228240
31/03/17£851£655£196£15£591£5199.5210
31/03/16£719£670£49£20£395£3917190
31/03/15£220£192£28£0£0£0n/a00
31/03/14£138£112£27£0£0£0n/a00
31/03/13£135£133£2£0£0£0n/a00
31/03/12*£119£113£6£0£0£0n/a00
31/03/11*£104£118£-14£0£0£0n/a00
31/03/10£118£113£6£0£0£0n/a00
31/03/09£104£100£4£0£0£0n/a00
31/03/08£99£106£-7£0£0£0n/a00
31/03/07£134£126£8£0£0£0n/a00
31/03/06£132£145£-13£0£0£0n/a00
31/03/05*£157£144£14£0£0£0n/a00
31/03/04£110£109£0£0£0£0n/a00

Financial Ratios
Fundraising Costs/Relevant Income: 3.8%
Fundraising Costs/Total Spending: 3.7%
Highest pay band: Less than £60,000
Liabilities/Assets: 22%
Liabilities/Income: 11%
Unrestricted Funds/Total Funds: 71%
Reserves/Spending: 3.6 months
Net Current Assets/Spending: 5 months
Quick Ratio: 4.4
Asset Split ?
Listed activities
  • Accommodation/Housing
  • Disability
  • Education/Training
  • General Charitable Purposes
  • Other Charitable Purposes
  • The Prevention Or Relief Of Poverty
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Kent,
Who it helps
  • Elderly/Old People
  • People With Disabilities
  • The General Public/Mankind
Who works here?
  • 61 employees
  • 88 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
National Lottery Community Fund£735,714
Access to Justice Foundation£162,172
Ministry for Housing, Communities and Local Government£28,240
DCMS£25,000
Specific Donations
Amount When
Months
To be used for
Co-Operative Group - Grant to Citizens Advice in North & West Kent
£1,236 21/10/2023
We would like to continue developing our Social Action Youth Challenge to give young people a voice, provide them with employment skills and support them in campaigning to make a positive change.
Access to Justice Foundation - Community Justice Fund Wave Three
£14,672 22/11/2022
Wave three of the Community Justice Fund aims to support organisations delivering social welfare advice services to people most impacted by the cost-of-living crisis.
Co-Operative Group - Grant to Citizens Advice in North & West Kent
£2,677 22/10/2022
We'd like to deliver a Social Action Youth Challenge to help empower young people aged 10-18 and equip them with employability and life skills.
Access to Justice Foundation - Help Accessing Legal Support (HALS)
£112,500 13/09/2022
Help Accessing Legal Support (HALS) is a programme of The Access to Justice Foundation with the Ministry of Justice. We are working with organisations to sustain and improve access to early social ....more
National Lottery Community Fund - Migrant Advice and Support Service (MASS)
£282,317 25/08/2022
The funding will support Citizens Advice in North and West Kent (CANWK) to support their Migrant Advice and Support Service across North and West Kent. The project aims to work with migrants across ....more
National Lottery Community Fund - Homelessness Prevention Project (HPP)
£216,649 20/06/2022
The project is using funding to support a homelessness prevention project across North and West Kent delivered by Citizens Advice North and West Kent (CANWK). The project will provide access to free ....more
London Legal Support Trust - Centres of Excellence 2021
£10,000 14/12/2021
Long term core funding for specialist free legal advice organisations, along with in-kind help and support with ongoing development. Aiming to support a sustainable and robust specialist advice ....more
National Lottery Community Fund - Flexible volunteering for volunteer Advisers in CANWK
£10,000 12/11/2021
The funding will be used to provide new volunteer Advisers with laptops. The project aims to maximize volunteer effectiveness and retention and boost ability to meet demand.
Ministry for Housing, Communities and Local Government - Hong Kong British National Overseas (HKBNOs) Welcome Programme
£28,240 21/07/2021
Resettlement funding for Hong Kong British nationals (overseas)
National Lottery Community Fund - Migrant Advice and Support Service in North and West Kent (MISP)
£139,900 15/03/2021
13
This is an early intervention support service for migrants to prevent them from getting into serious crisis. It will offer high quality immigration advice and support in the region to avoid ....more
National Lottery Community Fund - Homelessness Prevention Support Service Development Project
£77,048 15/03/2021
14
This is a homelessness prevention project that will identify gaps and reach people before they get into housing crisis and at the same time support people post crisis. It aims to keep track of people ....more
Access to Justice Foundation - Joint Initiative Flexible COVID-19 Grant
£35,000 19/08/2020
A flexible grant as part of wave 1 of the Community Justice Fund. A pooled fund to support the specialist legal welfare advice sector in its response to COVID19
DCMS - Coronavirus Community Support Fund
£25,000 23/07/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to ....more
National Lottery Community Fund - Maximising CANWK Adviceline capacity
£9,800 18/10/2019
12
Maximising CANWK Adviceline capacity
National Lottery Community Fund - Disabled facilities in CitA Swanley
£9,535 18/10/2018
12
The funding will be used to build additional facilities, as well as upgrading existing facilities, to improve disabled access and enhancing security. The project aims to improve its facilities to ....more
National Lottery Community Fund - Swanley Expansion of Advice Project
£10,000 22/03/2017
12
This organisation will use the funding to refurbish their newly acquired premises and will include installing partitions to create interview rooms and a training facility. The additional space will ....more
National Lottery Community Fund - NWK Migrant Integration and Support Partnership
£500,000 20/04/2016
59
This project will provide a specialist migrant advice and support service to help those who have recently arrived to the UK across North and West Kent to integrate into the community. This will ....more
National Lottery Community Fund - Preventing Actual and Threatened Homelessness (PATH) Project
£499,991 03/03/2016
60
Support for individuals currently in hardship crisis, or at risk, through actual or threatened homelessness plus the related issues of low income, debt, emotional and mental health issues. Immediate ....more
Comic Relief - Building Financial Confidence in Vulnerable Adults
£120,741 30/09/2015
36
Perpetrators of domestic violence often use financial abuse as a means of controlling their victims. North West Kent Citizen's Advice Bureau supports people in some of the most deprived areas in the ....more
National Lottery Community Fund - Gravesham Community Advice Network (GCAN)
£178,301 19/04/2013
24
The aim of the new project will see Gravesham CAB (GCAB) lead a partnership with11 other organisations to promote collaborative working to improve the current advice service in the areas of welfare ....more
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (12)
Current Trustees appointed
Gender Split
Based on 10/12 persons

Age Range of Trustees: 37-72
Legal constitution
  • Charitable company registered in England & Wales on 23/10/2000, number: 1082979
  • Registered at Companies House on 30/03/2000, number: 03960538
Gift Aid
  • Registered with HMRC for Gift Aid
Event History
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Bullying and harassment policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Investing charity funds policy and procedures
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
20 returns made; AR12: 21 days late, AR11: 2 days late, AR05: 0 days late,
Recent reorganisation events:
  • Asset transfer in from DARTFORD CITIZENS ADVICE BUREAU on 24/10/2019
  • Asset transfer in from KENT AND MEDWAY CITIZENS ADVICE on 27/03/2020
Main office

Tonbridge Castle
Castle Street
Tonbridge
TN9 1BG

Objectives

THE CHARITY'S OBJECTS ARE TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE POPULATION RESIDENT IN THE BOROUGHS OR DISTRICTS WITHIN DARTFORD, GRAVESHAM, SEVENOAKS AND TONBRIDGE AND MALLING IN THE COUNTY OF KENT ALSO THROUGH PARTNERSHIP AND OTHER ARRANGEMENTS WITH OTHER BUREAUX THROUGHOUT THE WHOLE OF THE UNITED KINGDOM.

Defined Area of Benefit:

AREA OF GRAVESHAM BOROUGH COUNCIL.

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase
Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

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