Finance Score: 3
Governance Score: 6
Support Score: 8
  • Good reserves management: +3
  • Good trustee age range: +3
  • Dynamic board: +3
  • Grant maker support: +8
Overall GiG Score: 17 ?

STEVENAGE CITIZENS ADVICE BUREAU 

Provides advice and information to the general public in Stevenage, Herts. The service is free, confidential and impartial and available to all.
Analysis by Giving is Great

Positives:

  • Reserves management has been consistently within official guidelines
  • Spending has increased over the last 3 years relative to the previous period
  • There have been no material income shortfalls in recent years
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age and dynamic in terms of composition

Regulatory & Governance issues to consider:

  • This charity is not recognised by HMRC for Gift Aid according to its latest published return
  • Over half the Board have joined recently
Established: 25 years

stevenagecab.org.uk

admin@castevenage.org.uk

01438344238

Charity Commission for England and WalesCompanies HouseFacebookX
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£887£857£30£0£471£4576.43079
31/03/22£766£734£32£0£441£4176.82889
31/03/21£835£744£91£0£409£3926.32866
31/03/20£728£704£24£0£318£3045.23460
31/03/19£608£599£9£0£294£2825.72163
31/03/18£686£667£19£0£285£2684.8240
31/03/17£713£694£20£0£266£2444.2270
31/03/16£895£873£22£0£246£2283.1230
31/03/15£708£683£24£5£224£2173.8230
31/03/14£643£579£64£3£199£1934200
31/03/13£624£589£35£5£136£10200
31/03/12£655£600£54£6£101£992210
31/03/11£800£798£2£3£47£360.5280
31/03/10£712£702£10£2£45£190.3130
31/03/09£570£592£-23£2£35£120.2160
31/03/08£448£585£-138£0£0£0n/a00
31/03/07£1,011£919£92£114£241£2222.9410
31/03/06£751£746£4£0£0£0n/a00
31/03/05£685£639£46£0£0£0n/a00
31/03/04£472£424£48£0£0£0n/a00

Financial Ratios
Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 28%
Liabilities/Income: 20%
Unrestricted Funds/Total Funds: 97%
Reserves/Spending: 6.4 months
Net Current Assets/Spending: 7 months
Quick Ratio: 3.2
Asset Split ?
Listed activities
  • General Charitable Purposes
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Hertfordshire,
Who it helps
  • The General Public/Mankind
Who works here?
  • 30 employees
  • 79 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Henry Smith Charity£180,000
Access to Justice Foundation£33,782
National Lottery Community Fund£19,950
Hertfordshire Community Foundation£18,820
Specific Donations
Amount When
Months
To be used for
Access to Justice Foundation - Community Justice Fund Wave Three
£12,196 22/11/2022
Wave three of the Community Justice Fund aims to support organisations delivering social welfare advice services to people most impacted by the cost-of-living crisis.
Henry Smith Charity - Grant to Stevenage Citizens Advice Bureau
£180,000 25/08/2022
36
towards three years' continuation funding of the running costs of a 'Debt Advice Service' for vulnerable individuals at a time of crisis in Stevenage, Hertfordshire.
Access to Justice Foundation - Improving Outcomes Through Legal Support (IOTLS) grant
£21,586 23/05/2022
The funding programme aims to support organisations working to sustain and improve access to early social welfare and family legal support and advice, to enable users to resolve these problems as ....more
National Lottery Community Fund - Video Advice Service
£10,000 10/12/2021
The funding will be used to offer a video call service to customers/service users at the CAB. The project aim is to support those most vulnerable in society and make getting advice and support easier ....more
Hertfordshire Community Foundation - Crisis caused by COVID-19
£4,980 04/05/2020
Grant to Citizens Advice Stevenage
Hertfordshire Community Foundation - Outreach Toolkit
£4,000 27/02/2020
Grant to Citizens Advice Stevenage
National Lottery Community Fund - Improving accessibility of services through digitilisation
£9,950 31/01/2020
12
The funding will be used to improve the aAdvice Service's digital provisions, including the provision of self-service kiosk machines, webchat advisor and better access to website and social media. ....more
Hertfordshire Community Foundation - Domestic Violence Advice (IDVA)
£9,840 08/01/2020
Grant to Citizens Advice Stevenage
Hertfordshire Community Foundation - Stevenage Domestic Abuse Early Intervention Project
£5,000 27/03/2019
11
Grant to Citizens Advice Stevenage
Henry Smith Charity - Grant to Stevenage Citizens Advice Bureau
£180,000 13/03/2019
36
towards three years' running costs of a debt advice service providing debt advice to vulnerable individuals at a time of crisis in Hertfordshire
Hertfordshire Community Foundation - Rights and Obligations - Private Renting
£3,700 25/10/2018
10
Grant to Citizens Advice Stevenage
National Lottery Community Fund - Improving the customer experience
£9,980 03/01/2018
12
This project will upgrade facilities around the office with the aim of improving the experience for the local community and the mental and physical wellbeing of staff and volunteers.
National Lottery Community Fund - Improving Stevenage CAB IT (ISCI)
£10,000 29/06/2016
12
This charity will use the funding to upgrade its computer systems by installing a new server. This will improve the efficiency of the group, help it to meet the demand for its services and enable it ....more
Comic Relief - Get out of Debt, Stay out of Debt
£117,505 25/11/2015
36
In 2011 the debt charity Stepchange named Stevenage as 8th highest in the UK for unsecured personal debt. In the last three months of 2014 Stevenage Citizens Advice Bureau (CAB) saw 77% more debt ....more
National Lottery Community Fund - Strengthening advice services for discriminated against groups
£10,000 06/08/2014
12
Not Available
National Lottery Community Fund - SAINT - Stevenage Advice Innovation Network Transformation
£181,874 19/04/2013
24
The aim of this new project is to create an effective networked partnership in the Stevenage area. It will improve the quality, availability and cost effectiveness of all advice services which will ....more
Lloyds Bank Foundation - Grant to CAB - Stevenage
£36,900 31/07/2012
the salary and on-costs of the Mental Health Specialist Adviser, supervision, premises, governance, training and marketing
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (12)
Current Trustees appointed

Age Range of Trustees: 30-74
  • KEVIN GRIX Appointed: 2018, Occupation: Chief Executive
  • MATHEW LAWSON Appointed: 2023, Occupation: Head Of Professional Standards
  • PAUL EXTANCE Appointed: 2023, Occupation: Financial Consultant
  • TIM WADE (Chair) Appointed: 2017, Occupation: Consultant
  • TRACEY VALENTINE Appointed: 2023, Occupation: Group Conduct Risk Monitoring Manager
Legal constitution
  • Charitable company registered in England & Wales on 15/09/1999, number: 1077414
  • Registered at Companies House on 03/09/1999, number: 03836106
Gift Aid
  • NOT registered with HMRC for Gift Aid
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Complaints handling
  • Conflicting interests
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding vulnerable beneficiaries
  • Volunteer management
Filing Record
20 returns made; all on time
Main office

Citizens Advice Bureau
6th Floor
Daneshill House
Danestrete
Stevenage
SG1 1HN

Objectives

FOR THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE BENEFIT OF THE COMMUNITY IN THE AREA OFI) STEVENAGE BOROUGH AND ITS ENVIRONS ANDII) NATIONALLY BY TELEPHONE AND OTHER ELECTRONIC MEANSBY THE ADVANCEMENT OF EDUCATION, THE PROTECTION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Defined Area of Benefit:

IN PRACTICE NATIONALLY

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase

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