Finance Score: 6
Governance Score: 6
Support Score: 14
  • Reasonable growth: +1
  • Future income +5
  • No PartB
  • Good trustee age range: +3
  • Dynamic board: +3
  • Overall weighted support: +14
Overall GiG Score: 26 ?

HEAR US

Hear Us is Croydon's Mental Health Service User Group which acts as a coordinating body to facilitate, and ensure service users involvement in, the planning, delivery and monitoring of mental health services in Croydon. Helping to improve the quality of the services commissioned and delivered in Croydon objectives
Analysis by Giving is Great

Positives:

  • There has been reasonable growth in spending over the last 3 years relative to the previous period
  • A significant proportion of recent income was derived from major grant makers including the Government and there are significant future grants due to be received
  • The Board appears to be well diversified in terms of age and dynamic in terms of composition

Financial issues to consider:

  • A PartB annual return has not been required and so detailed financial information is not available from the online data

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit £k
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£261£243£18n/an/an/an/an/an/a
31/03/22£245£181£64n/an/an/an/an/an/a
31/03/21£192£147£44n/an/an/an/an/an/a
31/03/20£129£154£-25n/an/an/an/an/an/a
31/03/19£158£144£14n/an/an/an/an/an/a
31/03/18£148£158£-11n/an/an/an/an/an/a
31/03/17£124£154£-30n/an/an/an/an/an/a
31/03/16£191£153£38n/an/an/an/an/an/a
31/03/15£171£163£8n/an/an/an/an/an/a
31/03/14£139£152£-13n/an/an/an/an/an/a
31/03/13£169£136£33n/an/an/an/an/an/a
31/03/12£94£92£2n/an/an/an/an/an/a
31/03/11£82£83£0n/an/an/an/an/an/a

Highest pay bracket: less than £60,000
Established: 15 years

www.hear-us.org

info@hear-us.org

02086816888

Charity Commission for England and WalesCompanies HouseFacebookInstagramX
UN SDGs
?
Listed activities
  • Disability
GiG Classification
  • Emotional support, counselling or therapy
How it operates
  • Provides advocacy/advice/information
  • Provides services
Where it operates
  • Croydon, Lambeth, Lewisham, Southwark,
Who it helps
  • People With Disabilities

Who supports them? ?

Donations from Grant Makers ?

We have details on the following donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
City Bridge Trust£294,610
National Lottery Community Fund£211,051
Lloyds Bank Foundation£127,250
The London Community Foundation£32,367
DCMS£28,283
Maudsley Charity£25,000
Co-Operative Group£6,176
Specific Donations
Amount When
Months
To be used for
City Bridge Trust - Grant to Hear Us
£146,110 25/02/2024
£146,110 (£71,600; £74,510) over two further and final years towards the salary cost of the WRAP Manager (17hpw) and WRAP Senior Advisor (17hpw) and associated running costs to deliver the Welfare Rights Advice Project.
Lloyds Bank Foundation - Grant to Hear Us
£75,000 06/12/2023
36
Unrestricted grant over 3 years towards the core costs of Hear Us
Lloyds Bank Foundation - One off gift towards cost of living crisis to Hear Us
£2,250 14/12/2022
One off gift to support with the cost of living crisis
Co-Operative Group - Grant to Hear Us
£6,176 23/10/2021
We would like to run 10 mental health open forums during 2021. They would provide a dedicated, safe place for Croydon’s mental health community to meet with commissioners and service providers.
National Lottery Community Fund - Welfare surgeries project
£211,051 23/09/2021
The project is using funding towards the peer led welfare surgeries which supports people with mental health disabilities with benefits claims; an additional salaried post to provide additional capacity across all areas of their work and a ....more
Lloyds Bank Foundation - Grant to Hear Us
£50,000 08/09/2021
24
Unrestricted grant over two years towards the core costs of Hear Us
The London Community Foundation - Grant to Hear Us
£15,888 24/03/2021
11
enabling the recovery of mental health service users through peer navigators listening, supporting and signposting. Purchasing 10 tablets enables provision of remote support to seriously ill people at the Bethlem Hospital. Updating our guide to ....more
City Bridge Trust - Grant to Hear Us
£148,500 23/10/2020
36
£148,500 over three years (£48,000; £49,500; £51,000) towards salaries and running costs of the welfare benefits service.
DCMS - Coronavirus Community Support Fund
£28,283 05/08/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public ....more
Maudsley Charity - Welfare and benefit support delivered by Hear Us: Patient welfare surgeries to support people living in Croydon
£25,000 31/07/2020
12
Funding to expert advice and guidance to support people with severe and enduring mental health conditions to apply for benefits and other entitlements. Project provides peer navigators, delivering a holistic, wrap around Welfare Surgeries Project to ....more
The London Community Foundation - Grant to Hear Us
£16,479 08/07/2020
satisfying the increased demand for advice and support for welfare related issues such as benefit claims. It will tackle social exclusion of isolated and vulnerable people with severe and enduring mental illness. It includes welfare surgeries and a ....more
Co-Operative Group - Grant to Hear Us
£9,323 15/11/2019
We want to improve Croydon's mental health service based on service-user experiences.
Maudsley Charity - Hear Us Open Forums
£20,000 01/09/2018
18
Fund Open Forums bringing together the mental health community to discuss with commissioners and service providers the services that are delivered locally. The forums bring together service users, carers and staff from statutory and voluntary ....more
Maudsley Charity - Hear Us Welfare Surgeries
£45,589 01/07/2017
23
A holistic service offering education, advice and peer support to service users in Croydon struggling to navigate the welfare benefits system.
Lloyds Bank Foundation - Grant to Hear Us
£47,540 11/11/2015
36
the salaries of two part-time Project Workers to help address the increase in financial poverty affecting people living with severe mental health problems.
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (8)
Current Trustees appointed

Age Range of Trustees: 25-70
  • ABELINE GREENE Appointed: 2018, Occupation: Senior Mental Health Advisor
  • CASSANDRA AUSTIN Appointed: 2018, Occupation: General Nurse
  • HALIMAH SADIA ZAKIUDDIN Appointed: 2024, Occupation: Teacher
  • JACQUELINE ASHTON Appointed: 2021, Occupation: Lecturer
  • JOSH BAKER-MENDOZA Appointed: 2020, Occupation: Self-Employed Filmmaker
  • LUKE RUSSELL Appointed: 2024, Occupation: Police Officer
  • MILLICENT ISOLA REID Appointed: 2022, Occupation: Retired
  • NIALL EUGENE MCVEIGH Appointed: 2021, Occupation: Subeditor
Legal constitution
  • Charitable company registered in England & Wales on 15/04/2010, number: 1135535
  • Registered at Companies House on 29/04/2009, number: 06891337
Gift Aid
  • Registered with HMRC for Gift Aid
Policies in force
  • Bullying and harassment policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
13 returns made; all on time
Main office

Orhard House
15a Purley Road
South Croydon
Surrey
---
CR2 6EZ

Objectives

1 TO RELIEVE THE NEEDS OF PEOPLE LIVING IN THE LONDON BOROUGH OF CROYDON AND SURROUNDING AREAS WHO HAVE MENTAL HEALTH PROBLEMS BY THE PROVISION OF SERVICES AND ADVICE2 TO ADVANCE EDUCATION ABOUT MENTAL HEALTH FOR THE PUBLIC BENEFIT IN THE LONDON BOROUGH OF CROYDON AND SURROUNDING AREAS WITH THE OBJECT OF CREATING AWARENESS AND REDUCING THE STIGMA ATTACHED TO MENTAL HEALTH

Defined Area of Benefit:

UNDEFINED. IN PRACTICE, LOCAL.

Data Sources

Charity Commission for England and Wales
360 Giving

Tips for Selecting Charities

Which areas of philanthropy are most effective?
The text of this post is taken from an article on the Effective Altruism forum. It suggests that you can achieve the most impact by supporting causes that fight extreme poverty, improving animal welfare....more
Our Top Tips for Philanthropy
Here are some ideas to help you gain more satisfaction from your philanthropy and confidence that the causes you have selected are impactful. Engage your brain, as well as your heart You....more
How to become a Philanthropist
In this Blog we outline a strategy to help people who are new to philanthropy and for those who feel dissatisfied with the impact they are having. Effective philanthropy is immensely rewarding for donors,....more

Giving is Great