Finance Score: 1
Governance Score: 6
Support Score: 11
  • Reasonable growth: +1
  • No PartB
  • Good trustee age range: +3
  • Dynamic board: +3
  • Grant maker support: +11
Overall GiG Score: 18 ?

HEAR US 

Hear Us is Croydon's Mental Health Service User Group which acts as a coordinating body to facilitate, and ensure service users involvement in, the planning, delivery and monitoring of mental health services in Croydon. Helping to improve the quality of the services commissioned and delivered in Croydon objectives
Analysis by Giving is Great

Positives:

  • There has been reasonable growth in spending over the last 3 years relative to the previous period
  • There have been no material income shortfalls in recent years
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age and dynamic in terms of composition

Financial issues to consider:

  • A PartB annual return has not been required and so detailed financial information is not available from the online data
Established: 14 years

www.hear-us.org

info@hear-us.org

02086816888

Charity Commission for England and WalesCompanies HouseFacebookInstagramX
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£261£243£18n/an/an/an/an/a35
31/03/22£245£181£64n/an/an/an/an/a20
31/03/21£192£147£44n/an/an/an/an/a40
31/03/20£129£154£-25n/an/an/an/an/a53
31/03/19£158£144£14n/an/an/an/an/a50
31/03/18£148£158£-11£0£0£0n/a00
31/03/17£124£154£-30£0£0£0n/a00
31/03/16£191£153£38£0£0£0n/a00
31/03/15£171£163£8£0£0£0n/a00
31/03/14£139£152£-13£0£0£0n/a00
31/03/13£169£136£33£0£0£0n/a00
31/03/12£94£92£2£0£0£0n/a00
31/03/11£82£83£0£0£0£0n/a00

Highest pay bracket: less than £60,000
Listed activities
  • Disability
How it operates
  • Provides advocacy/advice/information
  • Provides services
Where it operates
  • Croydon, Lambeth, Lewisham, Southwark,
Who it helps
  • People With Disabilities
Who works here?
  • Unknown number of employees
  • 35 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
National Lottery Community Fund£211,051
City Bridge Trust£148,500
Lloyds Bank Foundation£52,250
The London Community Foundation£32,367
DCMS£28,283
Maudsley Charity£25,000
Co-Operative Group£15,500
Specific Donations
Amount When
Months
To be used for
Lloyds Bank Foundation - One off gift towards cost of living crisis to Hear Us
£2,250 14/12/2022
One off gift to support with the cost of living crisis
Co-Operative Group - Grant to Hear Us
£6,176 23/10/2021
We would like to run 10 mental health open forums during 2021. They would provide a dedicated, safe place for Croydon’s mental health community to meet with commissioners and service providers.
National Lottery Community Fund - Welfare surgeries project
£211,051 23/09/2021
The project is using funding towards the peer led welfare surgeries which supports people with mental health disabilities with benefits claims; an additional salaried post to provide additional ....more
Lloyds Bank Foundation - Grant to Hear Us
£50,000 08/09/2021
24
Unrestricted grant over two years towards the core costs of Hear Us
The London Community Foundation - Grant to Hear Us
£15,888 24/03/2021
11
enabling the recovery of mental health service users through peer navigators listening, supporting and signposting. Purchasing 10 tablets enables provision of remote support to seriously ill people ....more
City Bridge Trust - Grant to Hear Us
£148,500 23/10/2020
36
£148,500 over three years (£48,000; £49,500; £51,000) towards salaries and running costs of the welfare benefits service.
DCMS - Coronavirus Community Support Fund
£28,283 05/08/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to ....more
Maudsley Charity - Welfare and benefit support delivered by Hear Us: Patient welfare surgeries to support people living in Croydon
£25,000 31/07/2020
12
Funding to expert advice and guidance to support people with severe and enduring mental health conditions to apply for benefits and other entitlements. Project provides peer navigators, delivering a ....more
The London Community Foundation - Grant to Hear Us
£16,479 08/07/2020
satisfying the increased demand for advice and support for welfare related issues such as benefit claims. It will tackle social exclusion of isolated and vulnerable people with severe and enduring ....more
Co-Operative Group - Grant to Hear Us
£9,323 15/11/2019
We want to improve Croydon's mental health service based on service-user experiences.
Maudsley Charity - Hear Us Open Forums
£20,000 01/09/2018
18
Fund Open Forums bringing together the mental health community to discuss with commissioners and service providers the services that are delivered locally. The forums bring together service users, ....more
Maudsley Charity - Hear Us Welfare Surgeries
£45,589 01/07/2017
23
A holistic service offering education, advice and peer support to service users in Croydon struggling to navigate the welfare benefits system.
Lloyds Bank Foundation - Grant to Hear Us
£47,540 11/11/2015
36
the salaries of two part-time Project Workers to help address the increase in financial poverty affecting people living with severe mental health problems.
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (6)
Current Trustees appointed

Age Range of Trustees: 33-70
  • ABELINE GREENE Appointed: 2018, Occupation: Senior Mental Health Advisor
Legal constitution
  • Charitable company registered in England & Wales on 15/04/2010, number: 1135535
  • Registered at Companies House on 29/04/2009, number: 06891337
Gift Aid
  • Registered with HMRC for Gift Aid
Policies in force
  • Bullying and harassment policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
13 returns made; all on time
Main office

Orhard House
15a Purley Road
South Croydon
Surrey
---
CR2 6EZ

Objectives

1 TO RELIEVE THE NEEDS OF PEOPLE LIVING IN THE LONDON BOROUGH OF CROYDON AND SURROUNDING AREAS WHO HAVE MENTAL HEALTH PROBLEMS BY THE PROVISION OF SERVICES AND ADVICE2 TO ADVANCE EDUCATION ABOUT MENTAL HEALTH FOR THE PUBLIC BENEFIT IN THE LONDON BOROUGH OF CROYDON AND SURROUNDING AREAS WITH THE OBJECT OF CREATING AWARENESS AND REDUCING THE STIGMA ATTACHED TO MENTAL HEALTH

Defined Area of Benefit:

UNDEFINED. IN PRACTICE, LOCAL.

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase
Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

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