Finance Score: -3

Governance Score: 9

Support Score: 6

Low unrestricted reserves: -2
Pension deficit: -1

Good trustee age range: +3
Dynamic board: +3
Gender balanced board: +3

Grant maker support: +6

Overall GiG Score: 12

CITIZENS ADVICE WALTHAM FOREST LTD

The provision of a generalist advice and specialist Welfare Benefits , Debt and Immigration casework services to the residents of the London Borough Waltham Forest.

Analysis by Giving is Great

Positives:

There have been no material income shortfalls in recent years
A significant proportion of recent income was derived from major grant makers including the Government
The Board appears to be well diversified in terms of age and gender and dynamic in terms of composition

Regulatory & Governance issues to consider:

Over half the Board have joined recently

Financial issues to consider:

Unrestricted reserves appear to be dangerously low at the latest year end
There is a pension deficit of £126,093

Established: 25 years

https://www.citizensadvice.org.uk/local/walth

COMPANYSECRETARY@CITIZENSADVICEWALTHAMFOREST.

02085215414

Charity Commission for England and Wales

Tweets

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E		Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23		£1,670	£1,703	£-32	£0	£414	£321	2.3	43	13
31/03/22		£1,917	£1,914	£3	£0	£447	£335	2.1	50	22
31/03/21		£2,085	£2,059	£26	£0	£444	£399	2.3	53	3
31/03/20		£2,080	£2,039	£40	£0	£418	£356	2.1	52	12
31/03/19		£1,824	£1,651	£173	£3	£378	£260	1.9	45	20
31/03/18		£1,261	£1,227	£34	£2	£204	£192	1.9	42	0
31/03/17		£1,141	£1,158	£-17	£0	£177	£158	1.6	28	0
31/03/16	*	£1,141	£1,158	£-17	£0	£189	£184	1.9	29	0
31/03/15		£1,045	£988	£58	£10	£341	£330	4	25	0
31/03/14	*	£961	£982	£-21	£48	£283	£276	3.4	23	0
31/03/13	*	£939	£978	£-38	£37	£304	£203	2.5	24	0
31/03/12		£1,116	£1,166	£-50	£23	£343	£241	2.5	20	0
31/03/11		£1,312	£1,265	£48	£39	£393	£287	2.7	37	0
31/03/10		£1,423	£1,348	£75	£37	£345	£280	2.5	42	0
31/03/09		£1,241	£1,186	£55	£30	£270	£217	2.2	40	0
31/03/08		£1,169	£1,190	£-21	£27	£215	£171	1.7	48	0
31/03/07		£1,401	£1,473	£-72	£59	£236	£187	1.5	46	0
31/03/06		£1,525	£1,485	£40	£0	£0	£0	n/a	0	0
31/03/05	*	£1,328	£1,241	£87	£0	£0	£0	n/a	0	0
31/03/04		£978	£937	£41	£0	£0	£0	n/a	0	0

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Senior Staff Costs/Total Spending: 5%
Highest pay band: £60,000-£70,000
Liabilities/Assets: 25%
Liabilities/Income: 11%
Unrestricted Funds/Total Funds: 77%
Reserves/Spending: 2.3 months
Net Current Assets/Spending: 4 months
Quick Ratio: 3.7

Asset Split ?

Listed activities

Disability
Education/Training
Human Rights/Religious Or Racial Harmony/Equality Or Diversity
The Advancement Of Health Or Saving Of Lives
The Prevention Or Relief Of Poverty

How it operates

Provides advocacy/advice/information

Where it operates

Throughout London,

Who it helps

Children/Young People
Elderly/Old People
People With Disabilities
The General Public/Mankind

Who works here?

43 employees
13 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years

City Bridge Trust	£98,500
Department of Health	£47,319
Trust for London	£20,110

Specific Donations

Amount	When Months	To be used for
Trust for London - Citizens Advice Waltham Forest
£20,110	09/06/2020 3	The funding is to support remote working forced upon CAWF by COVID19 - this includes equipment, IT support, video conferencing training and supervisor to train and regularly supervise volunteers ....more The funding is to support remote working forced upon CAWF by COVID19 - this includes equipment, IT support, video conferencing training and supervisor to train and regularly supervise volunteers working remotely. (London Community Response Grant)
Department of Health - Citizens Advice Waltham Forest
£47,319	28/04/2020	Competitive Grants Scheme on Social PrescribingNeed review after Q2 for COVID19 impactBAU Yr 3 of 3 - £ 925,000Chnaged to Section 70 for 20/21 was previously Section 64
City Bridge Trust - Grant to Waltham Forest CAB
£98,500	26/09/2019 24	£98,500 over two further and final years (£48,700; £49,800) towards a full-time Outreach Project Worker’s salary and associated project costs.
Department of Health - Health and Wellbeing Alliance-Citizen's advice
£58,871	01/04/2019	The Health & Wellbeing Alliance consists of 21 organisations from the Voluntary Community and Social Enterprise (VCSE) sector. These organisations engage in intensive co-production with system ....more The Health & Wellbeing Alliance consists of 21 organisations from the Voluntary Community and Social Enterprise (VCSE) sector. These organisations engage in intensive co-production with system partners on emerging policy priorities, as well as being an interface between the Department and the VCSE sector.
Department of Health - Health and Wellbeing - Social Prescribing Fund -Citizens advice Waltham Forest
£118,135	01/04/2019	An intervention through which people are supported to access non-medical services in the community.
Department of Health - Health and Wellbeing - Social Prescribing Fund -Citizens advice Waltham Forest
£250,312	01/04/2018	An intervention through which people are supported to access non-medical services in the community.
Department of Health - Health and Wellbeing Alliance-Citizen's advice
£58,871	01/04/2018	The Health & Wellbeing Alliance consists of 21 organisations from the Voluntary Community and Social Enterprise (VCSE) sector. These organisations engage in intensive co-production with system ....more The Health & Wellbeing Alliance consists of 21 organisations from the Voluntary Community and Social Enterprise (VCSE) sector. These organisations engage in intensive co-production with system partners on emerging policy priorities, as well as being an interface between the Department and the VCSE sector.
Trust for London - Citizens Advice Waltham Forest
£150,000	21/02/2018 36	The funding towards staffing and running costs for its immigration project to provide immigration advice and representation to people living in Waltham Forest from April 2018. The project has a ....more The funding towards staffing and running costs for its immigration project to provide immigration advice and representation to people living in Waltham Forest from April 2018. The project has a Project Supervisor who is an immigration specialist.
Henry Smith Charity - Grant to Citizens Advice Waltham Forest
£108,500	08/06/2017 36	towards three years' salary of three Citizens Advice Apprenticeships to train young people to provide advice to young people in the London Borough of Waltham Forest
City Bridge Trust - Grant to Waltham Forest CAB
£142,800	24/05/2016 36	£142,800 over three years (£46,500; £47,400; £48,900) towards the Outreach Project Worker’s salary, of the Chief Executive’s salary and project costs.
National Lottery Community Fund - Waltham Forest Advice and Support Project
£343,512	19/04/2013 24	The aim of this new project is to coordinate advice provision in the London Borough of Waltham Forest in order to eliminate duplication of effort; deliver a better, more local and more preventative ....more The aim of this new project is to coordinate advice provision in the London Borough of Waltham Forest in order to eliminate duplication of effort; deliver a better, more local and more preventative service; and encourage self-help, thus reducing the demand for face to face advice. This will be achieved through a combination of initiatives including the development of an updated advice strategy; the development of ten outreach sites, the creation of a new website encouraging self-help.

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (10)

Current Trustees appointed

Gender Split

Age Range of Trustees: 26-64

ANDREA NAYLOR Appointed: 2022, Occupation: Content Director

DR VIVIENNE JACKSON Appointed: 2024, Occupation: Grants Programme Manager, Research And Policy

JAMES HOLDCROFT Appointed: 2022, Occupation: Charity Worker

NATHAN BURNS Appointed: 2024, Occupation: Trade Union Organiser

POLLY O'HARA Appointed: 2024, Occupation: Operations Director

SUE MURRAY-JOHNSON Appointed: 2016, Occupation: Finance Director

THOMAS LEACH Appointed: 2024, Occupation: Solicitor

RACHAEL AGNEW (Chair) Appointed: 2021, Occupation: Lawyer

RACHEL GASCOIGNE Appointed: 2019, Occupation: Head Of Portfolio Manager

WAYNE RICARDO CUNNINGHAM Appointed: 1999, Occupation: Business Analyst

Legal constitution

Charitable company registered in England & Wales on 02/06/1999, number: 1075780
Registered at Companies House on 18/01/1999, number: 03696999

Gift Aid

NOT registered with HMRC for Gift Aid

Other Regulators

Financial Conduct Authority

Policies in force

Bullying and harassment policy and procedures
Campaigns and political activity policy and procedures
Complaints handling
Complaints policy and procedures
Conflicting interests
Engaging external speakers at charity events policy and procedures
Financial reserves policy and procedures
Internal charity financial controls policy and procedures
Internal risk management policy and procedures
Investment
Paying staff
Risk management
Safeguarding policy and procedures
Safeguarding vulnerable beneficiaries
Serious incident reporting policy and procedures
Social media policy and procedures
Trustee conflicts of interest policy and procedures
Trustee expenses policy and procedures
Volunteer management

Filing Record

20 returns made; AR16: 1 days late, AR14: 0 days late, AR13: 0 days late, AR05: 2 days late,

Main office

220 Hoe Street
LONDON
E17 3AY

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN WALTHAM FOREST AND SURROUNDING AREAS

Defined Area of Benefit:

THE GREATER LONDON AREA, PRINCIPALLY, BUT NOT EXCLUSIVELY, IN THE LONDON BOROUGH OF WALTHAM FOREST

Data Sources