SWITCHBOARD LGBT+ 

We're launching our Domestic Abuse service later this summer. There are a number of digital hurdles we are yet to overcome in order to make the service the best it can be, and to keep our commitment ....more

We're launching our Domestic Abuse service later this summer. There are a number of digital hurdles we are yet to overcome in order to make the service the best it can be, and to keep our commitment of a blended offer across all our services. This is a totally new area of delivery for us and a new way of working, so a number of digital adaptations are needed. In our first year we are focusing on the city of Brighton & Hove but our plan is to be a Sussex-wide service by year two - covering a large area and therefore in need of digital solutions around reach. 1. Our new team will be co-designing a service from scratch - this will require us to adapt and strengthen our current CRM, and ensure our staff are trained to use effectively. 2. We would like to invest in high quality webcam equipment and test remote IDVA drop ins for people who may be unable to travel or feel worried about travelling to our location/s. Our disability project has over 400 members - many of whom would be unable to access an in-person service. 3. Our helpline acts as a hub for all of our frontline services, we are currently preparing our listeners with domestic violence training, and exploring offering domestic abuse specific hours. In order to make our helpline more accessible to people feeling unsafe we would like to move from having separate channels (phone, email, webchat) to a single omnichannel platform that also allows our listeners to use text and whatsapp. 4. We have recently added a 'get out now' button to our website in preparedness, and would like to keep our digital designer on hand to develop our Domestic Abuse page in line with our service scoping/consultation. 5. We want to establish a community of practice with other providers across Sussex, and run a campaign specifically around LGBTQ domestic violence - messaging around domestic violence aimed at LGBTQ people is very rare and so this is an important element of our success. We feel the digital element of this campaign is by far the most important, and so we would really like to work with digital designer.

NL20:The Log Books Podcast - Untold stories from Britain's queer history

as a staff grant towards the core costs of a charity and helpline supporting LGBTQ+ people across the UK

£12,350.00 towards the proportion of costs outlined in your application that would support beneficiaries based in London.

The funding will be used by an information and advice service to update their IT systems and equipment as the current equipment is no longer suitable to meet demand. The project aim to allow the ....more

The funding will be used by an information and advice service to update their IT systems and equipment as the current equipment is no longer suitable to meet demand. The project aim to allow the group to expand and develop the support services they provide for people.