Finance Score: 0

Governance Score: 3

Support Score: 4

Accounts filed more than 5 days late: -2 times
Strong growth: +2

Good trustee age range: +3
Dynamic board: +3
All male board: -3

Grant maker support: +4

Overall GiG Score: 7

CITIZENS ADVICE EAST SUFFOLK

Provides advice, information and representations to members of the public on a range of legal matters, including debt, welfare benefits, housing, employment, consumer, education, health, immigration and nationality, family and relationships, to the public across East Suffolk, face-to-face (from 5 permanent offices and multiple outreaches), and by telephone and e-mail.

Analysis by Giving is Great

Positives:

There has been strong growth in spending over the last 5 years
There have been no material income shortfalls in recent years
A significant proportion of recent income was derived from major grant makers including the Government
The Board appears to be well diversified in terms of age and dynamic in terms of composition

Regulatory & Governance issues to consider:

This charity is not recognised by HMRC for Gift Aid according to its latest published return
The Board is completely male
Over half the Board have joined recently

Financial issues to consider:

Accounts have been filed late on 2 occasions over the last 5 years and the current period appears to have been extended

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E		Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23	*	£827	£899	£-72	£0	£742	£659	8.8	27	60
31/03/22	*	£565	£535	£30	£0	£380	£339	7.6	14	15
31/03/21		£558	£439	£118	£0	£350	£316	8.6	16	33
31/03/20		£393	£356	£37	n/a	n/a	n/a	n/a	n/a	41
31/03/19		£343	£347	£-4	n/a	n/a	n/a	n/a	n/a	45
31/03/18		£305	£341	£-36	£0	£0	£0	n/a	0	0
31/03/17		£294	£322	£-28	£0	£0	£0	n/a	0	0
31/03/16		£340	£380	£-40	£0	£0	£0	n/a	0	0
31/03/15		£448	£443	£5	£0	£0	£0	n/a	0	0
31/03/14		£397	£382	£15	£0	£0	£0	n/a	0	0
31/03/13		£328	£292	£36	£0	£0	£0	n/a	0	0
31/03/12		£300	£280	£20	£0	£0	£0	n/a	0	0
31/03/11		£328	£329	£-1	£0	£0	£0	n/a	0	0
31/03/10		£362	£338	£25	£0	£0	£0	n/a	0	0
31/03/09		£340	£332	£8	£0	£0	£0	n/a	0	0
31/03/08		£340	£332	£8	£0	£0	£0	n/a	0	0
31/03/07	*	£316	£156	£159	£0	£0	£0	n/a	0	0

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 17%
Liabilities/Income: 18%
Unrestricted Funds/Total Funds: 89%
Reserves/Spending: 8.8 months
Net Current Assets/Spending: 8 months
Quick Ratio: 4.5

Asset Split ?

Established: 18 years

www.citizensadviceeastsuffolk.org.uk

advice@caes.org.uk

01728832544

Charity Commission for England and Wales

Tweets

Listed activities

Disability
The Prevention Or Relief Of Poverty

GiG Classification

Advice organisations

How it operates

Provides advocacy/advice/information

Where it operates

Suffolk,

Who it helps

The General Public/Mankind

Who works here?

27 employees
60 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Specific Donations

Amount	When Months	To be used for
Suffolk Community Foundation - Grant to North East Suffolk Citizens Advice Bureau
£10,000	01/06/2021 1	Hardship Funding Round 5.
Access to Justice Foundation - Joint Initiative Flexible COVID-19 Grant
£36,500	21/09/2020	A flexible grant as part of wave 1 of the Community Justice Fund. A pooled fund to support the specialist legal welfare advice sector in its response to COVID19
Suffolk Community Foundation - Stay Well 2020
£5,000	31/03/2020 11	To enable Citizens Advice staff and volunteers to work from home and support the community. Covid19
Suffolk Community Foundation - Kessingland Outreach
£3,000	28/06/2019 11	To provide a CAB rural outreach service in Kessingland.
Suffolk Community Foundation - Marram Green Outreach, Kessingland
£4,000	28/03/2018 11	To support the rural community through a community outreach service at Marram Green Community Centre in Kessingland.
Suffolk Community Foundation - Marram Green Outreach
£4,000	23/02/2017	To support the community outreach service.
National Lottery Community Fund - Waveney Advice Services Partnership
£350,000	19/04/2013 24	The aim of this new project will involve advice services in Waveney working cohesively and sharing best practice to deliver quality assured services that can be accessed more widely, sharing ....more The aim of this new project will involve advice services in Waveney working cohesively and sharing best practice to deliver quality assured services that can be accessed more widely, sharing resources, reducing duplication and achieving best value for money. The project also aims to be more flexible in meeting the diverse needs of clients in Waveney who are experiencing social exclusion and high levels of deprivation through developing remote access to services and outreach services.

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (6)

Current Trustees appointed

Gender Split

Age Range of Trustees: 38-71

CRAIG MATTHEW FIDDAMAN Appointed: 2022, Occupation: Solicitor

DAVID JOHN VERNEY Appointed: 2022, Occupation: Chartered Accountant/Business Consultant

ED DAY Appointed: 2022

RICHARD THOMAS MCLEOD Appointed: 2022, Occupation: Director

SIMON JOHN QUANTRILL Appointed: 2023, Occupation: Solicitor

NICOLA SUSAN MAYO Appointed: 2022, Occupation: Retired, Other trusteeship: LEISTON, SAXMUNDHAM & DISTRICT CITIZENS ADVICE BUREAU,

Legal constitution

Charitable company registered in England & Wales on 24/07/2006, number: 1115522
Registered at Companies House on 05/07/2006, number: 05866861

Gift Aid

NOT registered with HMRC for Gift Aid

Other Regulators

Financial Conduct Authority

Policies in force

Bullying and harassment policy and procedures
Complaints handling
Complaints policy and procedures
Conflicting interests
Financial reserves policy and procedures
Internal charity financial controls policy and procedures
Internal risk management policy and procedures
Investing charity funds policy and procedures
Paying staff
Risk management
Safeguarding policy and procedures
Safeguarding vulnerable beneficiaries
Serious incident reporting policy and procedures
Trustee conflicts of interest policy and procedures
Trustee expenses policy and procedures
Volunteer management

Filing Record

17 returns made; AR23: 72 days late, AR22: 17 days late, AR07: 21 days late,

Main office

Citizens Advice East Suffolk
St. Margaret's House
Gordon Road
lowestoft
Suffolk
NR32 1JQ

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITIES IN EAST SUFFOLK AND SURROUNDING AREAS (THE AREA OF BENEFIT) BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Defined Area of Benefit:

NORTH EAST SUFFOLK AND SOUTHERN NORFOLK

Data Sources