Finance Score: 0
Governance Score: 6
Support Score: 4
    • Good trustee age range: +3
    • Dynamic board: +3
    • Grant maker support: +4
    Overall GiG Score: 10 ?

    CITIZENS ONLINE 

    Citizens Online exists to make sure that everyone can benefit from digital technology regardless of age, income, education or skill level, health, gender, ethincity or any other potential barrier tat could prevent people from accessing the online world. Our principle objective is to share our knowledge and skills to help organisations ensure that their digital programmes are fully inclusive
    Analysis by Giving is Great

    Positives:

    • There have been no material income shortfalls in recent years
    • A significant proportion of recent income was derived from major grant makers including the Government
    • The Board appears to be well diversified in terms of age and dynamic in terms of composition

    Regulatory & Governance issues to consider:

    • This charity is not recognised by HMRC for Gift Aid according to its latest published return

    Financial Data ?

    Income & Spending ?
    Sources of Income ?
    Y/E Income
    £k
    Spending
    £k
    Surplus/
    Deficit
    Fundraising
    Cost £k
    Total
    Funds £k
    Unrestricted
    Funds £k
    Mths
    Rsrvs
    Staff Volun-
    teers
    31/03/23£569£561£8£0£145£1453.11350
    31/03/22£642£521£121£16£137£1373.114400
    31/03/21£404£395£9n/an/an/an/an/a500
    31/03/20£605£703£-97£107£7£70.18400
    31/03/19*£604£617£-13£110£104£10421125
    31/03/18£508£491£17£97£117£1172.9110
    31/03/17£615£685£-70£106£100£1001.7170
    31/03/16£871£843£27£96£170£1702.4190
    31/03/15£1,019£918£102£137£143£1431.9130
    31/03/14£1,027£1,077£-50£180£41£410.5190
    31/03/13£911£875£36£162£91£911.3180
    31/03/12£733£698£36£165£56£561120
    31/03/11£481£550£-69£0£0£0n/a00
    31/03/10£667£608£59£60£89£891.8100
    31/03/09£1,164£1,146£19£106£30£300.3200
    31/03/08£1,152£1,058£93£39£11£110.1200
    31/03/07£1,191£1,101£90£178£-82£-82-0.9170
    31/03/06£739£781£-42£0£0£0n/a00
    31/03/05*£706£778£-72£0£0£0n/a00
    31/03/04*£684£682£2£0£0£0n/a00

    Financial Ratios
    Fundraising Costs/Relevant Income: 0%
    Fundraising Costs/Total Spending: 0%
    Highest pay band: Less than £60,000
    Liabilities/Assets: 56%
    Liabilities/Income: 33%
    Unrestricted Funds/Total Funds: 100%
    Reserves/Spending: 3.1 months
    Net Current Assets/Spending: 4 months
    Quick Ratio: 1.7
    Asset Split ?
    Established: 23 years

    www.citizensonline.org.uk

    admin@citizensonline.org.uk

    07479971439

    Charity Commission for England and WalesCompanies HouseFacebookX
    UN SDGs
    ?
    Listed activities
    • Education/Training
    GiG Classification
    • Performing and visual arts
    How it operates
    • Provides advocacy/advice/information
    • Provides services
    • Sponsors or undertakes research
    Where it operates
    • Northern Ireland, Scotland, Throughout England And Wales,
    Who it helps
    • The General Public/Mankind
    Who works here?
    • 13 employees
    • 50 volunteers

    Who's supporting them? ?

    Donations from Grant Makers ?

    We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

    Specific Donations
    Amount When
    Months
    To be used for
    National Lottery Community Fund - COVID-19 Digital Champions
    £100,000 09/09/2020
    5
    The funding will help people who are shielding and self isolating to become digitally included and confident online. The charity aims to reduce the digital divide by helping organisations and ....more
    Sussex Community Foundation - Grant to Citizens Online
    £4,930 11/05/2020
    Citizens Online promote an inclusive and equal society, reducing the digital divide by helping organisations and communities ensure the switch to online doesn’t exclude people. The Digital ....more
    DCMS - Digital Inclusion Innovation Fund
    £102,000 03/09/2018
    Digital Inclusion Innovation FundWhat: The Digital Inclusion Innovation Fund aims to support initiatives designing, researching or delivering digital inclusion programmes with a focus on older and/or ....more
    National Lottery Community Fund - One Digital
    £656,649 20/09/2015
    15
    The charity Citizens Online receives £466,981 and will work in four local authority areas – Brighton, Plymouth, Gwynedd and Highlands Council to train, recruit and deploy digital champions ....more
    National Lottery Community Fund - One Digital
    £34,400 23/06/2015
    7
    One Digital
    National Lottery Community Fund - Get IT Together Barnsley - rural elderly
    £10,000 10/05/2012
    12
    This is a project by an incorporated charity based in Stroud. The organisation will use funding to deliver IT and digital training and support to older people in Barnsley. This will ensure that ....more

    Data sourced from Donors via 360 Giving

    How is it governed?

    Trustees (8)
    Current Trustees appointed

    Age Range of Trustees: 43-75
    • HUGO DRAYTON (Chair) Appointed: 2022, Occupation: Non-Executive Director
    • TULI FAAS Appointed: 2013, Occupation: Solicitor
    Legal constitution
    • Charitable company registered in England & Wales on 31/07/2001, number: 1087794
    • Registered at Companies House on 29/03/2000, number: 03963007
    Gift Aid
    • NOT registered with HMRC for Gift Aid
    Policies in force
    • Bullying and harassment policy and procedures
    • Complaints handling
    • Complaints policy and procedures
    • Conflicting interests
    • Financial reserves policy and procedures
    • Internal charity financial controls policy and procedures
    • Internal risk management policy and procedures
    • Investment
    • Paying staff
    • Risk management
    • Safeguarding policy and procedures
    • Safeguarding vulnerable beneficiaries
    • Serious incident reporting policy and procedures
    • Social media policy and procedures
    • Trustee conflicts of interest policy and procedures
    • Trustee expenses policy and procedures
    • Volunteer management
    Filing Record
    20 returns made; AR19: 6 days late, AR05: 22 days late, AR04: 30 days late,
    Main office

    c/o The Exchange
    Brick Row
    STROUD
    Gloucestershire
    GL5 1DF

    Objectives

    THE ADVANCEMENT OF EDUCATION OF THE PUBLIC IN THE USE OF INFORMATION TECHNOLOGY BY THE PROVISION OF FACILITIES AND RESOURCES AND IN PARTICULAR FOR THOSE BY VIRTUE OF THEIR AGE OR SOCIAL OR ECONOMIC CIRCUMSTANCES WOULD NOT OTHERWISE HAVE ACCESS TO INFORMATION TECHNOLOGY

    Defined Area of Benefit:

    NOT DEFINED

    Data Sources

    Charity Commission for England and Wales
    360 Giving
    CharityBase
    Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

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