Finance Score: -7

Governance Score: 2

Support Score: 0

Deficit on unrestricted reserves: -2
Pension deficit: -5

12+ Trustees: -1
Good trustee age range: +3

No supporters identified

Overall GiG Score: -5

THE OFFICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER EDUCATION

Provides independent (free) review scheme for HE students in England/Wales. Deals with complaints from individual students after exhaustion of internal procedures of the HE provider. Where complaints found justified, recommendations for remedy are made and compliance monitored. Also publishes good practice guidance and runs not for profit learning events for HE providers and students' unions.

Analysis by Giving is Great

Positives:

This charity has an endowment fund which generates most of its income
The Board appears to be well diversified in terms of age

Regulatory & Governance issues to consider:

There are 14 trustees whereas the Charities Commission recommends a maximum of 12

Financial issues to consider:

There was a deficit on unrestricted reserves of £2,483,595 at the last year end after deducting the value of own use assets
There is a pension deficit of £4,786,966

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E	Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff
31/12/22	£6,621	£6,569	£52	£0	£-2,484	£-2,484	-4.5	99
31/12/21	£6,152	£8,780	£-2,628	£0	£-2,536	£-2,536	-3.5	98
31/12/20	£5,881	£5,657	£224	£0	£92	£92	0.2	90
31/12/19	£5,447	£5,686	£-239	£0	£-131	£-131	-0.3	73
31/12/18	£4,653	£4,573	£79	£0	£108	£108	0.3	69
31/12/17	£4,387	£4,523	£-136	£0	£28	£28	0.1	66
31/12/16	£4,358	£4,408	£-50	£0	£164	£164	0.4	72
31/12/15	£4,154	£4,739	£-585	£63	£213	£213	0.5	67
31/12/14	£4,191	£3,817	£375	£52	£1,128	£1,128	3.5	66
31/12/13	£3,868	£3,738	£130	£44	£754	£754	2.4	58
31/12/12	£3,060	£2,951	£109	£46	£624	£624	2.5	47
31/12/11	£2,363	£2,415	£-52	£42	£515	£515	2.6	37

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Senior Staff Costs/Total Spending: 35%
Highest pay band: £150,000-£200,000
Liabilities/Assets: 53%
Liabilities/Income: 40%
Unrestricted Funds/Total Funds: 100%
Reserves/Spending: -4.5 months
Net Current Assets/Spending: 4 months
Quick Ratio: 1.7

Asset Split ?

Established: 13 years
(20 years as a company)

www.oiahe.org.uk

enquiries@oiahe.org.uk

01189599813

Charity Commission for England and Wales

Tweets

Listed activities

Education/Training

GiG Classification

Colleges and universities

How it operates

Provides services

Where it operates

Throughout England And Wales,

Who it helps

Other Defined Groups

Who works here?

99 employees

Who's supporting them? ?

We have no records of donations from grant makers.

How is it governed?

Trustees (14)

Current Trustees appointed

Age Range of Trustees: 24-69

ADESEWA ADEBISI Appointed: 2020, Occupation: Student Officer

MX ORLA TARN Appointed: 2023, Occupation: Nus Wales President

SIMONGNETTE SCAVAZZA Appointed: 2023, Occupation: Non Executive Director

NICOLA RUTH FLINT Appointed: 2023, Occupation: Retired

ANDREW FRANK CHANDLER Appointed: 2018, Occupation: Solicitor, Other trusteeship: WELLBEING IN THE WEALD,

CHLOE FIELD Appointed: 2022, Occupation: Nus Officer, Other trusteeship: THE QUALITY ASSURANCE AGENCY FOR HIGHER EDUCATION,

DR KEVIN MUNDY Appointed: 2019, Occupation: University Secretary, Other trusteeships: Mosaic Church Bangor, MOSAIC CHURCH BANGOR,

DR WENDY VICTORIA FINLAY Appointed: 2017, Occupation: Education Manager

JONATHAN NIGEL REES Appointed: 2018, Occupation: Director

MARTIN STEPHEN KIRKE Appointed: 2019, Occupation: Company Director

MR JON RENYARD Appointed: 2015, Occupation: University Secretary/Director For Student Experien

SOPHIE JANE WILLIAMS Appointed: 2017, Occupation: Chief Executive

WILLIAM DAVID CALLAWAY Appointed: 2015, Occupation: University Manager

PROFESSOR ALISTAIR DAVID FITT Appointed: 2016, Occupation: University Pro Vice-Chancellor, Other trusteeships: THE OXFORD TRUST, THE INSTITUTE OF MATHEMATICS AND ITS APPLICATIONS,

Legal constitution

Charitable company registered in England & Wales on 11/04/2011, number: 1141289
Registered at Companies House on 07/07/2003, number: 04823842

Gift Aid

NOT registered with HMRC for Gift Aid

Policies in force

Complaints handling
Conflicting interests
Paying staff
Risk management
Safeguarding vulnerable beneficiaries

Filing Record

12 returns made; all on time

Main office

OFFICE OF THE INDEPENDENT ADJUDICAT
SECOND FLOOR
ABBEY WHARF
57-75 KINGS ROAD
READING
RG1 3AB

Objectives

To advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices.

Defined Area of Benefit:

ENGLAND AND WALES

Data Sources