Finance Score: -5

Governance Score: 0

Support Score: 3

Multiple Deficits and declines: -5
No PartB

Grant maker support: +3

Overall GiG Score: -2

SUPPORTLINE

Provides emotional support and information to children young adults and adults throughout UK by telephone helpline, email and post. Aimed at those who are vulnerable, isolated, at risk and victims of any form of abuse. Keeps details of support groups and counsellors throughout the country.

Analysis by Giving is Great

Positives:

The charity has received backing from several prominent grant makers recently

Financial issues to consider:

A PartB annual return has not been required and so detailed financial information is not available from the online data
Income has been volatile and on several occasions in recent years less than spending

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E	Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23	£21	£35	£-13	n/a	n/a	n/a	n/a	n/a	3
31/03/22	£47	£30	£17	n/a	n/a	n/a	n/a	n/a	5
31/03/21	£55	£44	£11	n/a	n/a	n/a	n/a	n/a	4
31/03/20	£22	£19	£3	n/a	n/a	n/a	n/a	n/a	4
31/03/19	£17	£20	£-3	n/a	n/a	n/a	n/a	n/a	4
31/03/18	£13	£30	£-16	£0	£0	£0	n/a	0	0
31/03/17	£19	£32	£-13	£0	£0	£0	n/a	0	0
31/03/16	£61	£36	£25	£0	£0	£0	n/a	0	0
31/03/15	£45	£32	£13	£0	£0	£0	n/a	0	0
31/03/14	£27	£31	£-4	£0	£0	£0	n/a	0	0
31/03/13	£33	£30	£3	£0	£0	£0	n/a	0	0
31/03/12	£26	£25	£1	£0	£0	£0	n/a	0	0
31/03/11	£18	£17	£1	£0	£0	£0	n/a	0	0
31/03/10	£24	£26	£-2	£0	£0	£0	n/a	0	0
31/03/09	£29	£33	£-5	£0	£0	£0	n/a	0	0
31/03/08	£36	£33	£3	£0	£0	£0	n/a	0	0
31/03/07	£24	£19	£5	£0	£0	£0	n/a	0	0
31/03/06	£20	£24	£-4	£0	£0	£0	n/a	0	0
31/03/05	£13	£10	£2	£0	£0	£0	n/a	0	0
31/03/04	£15	£12	£3	£0	£0	£0	n/a	0	0

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Download accounts

Highest pay bracket: less than £60,000

Established: 21 years

www.supportline.org.uk

info@supportline.org.uk

01708765222

Charity Commission for England and Wales

Tweets

Listed activities

General Charitable Purposes

GiG Classification

Other specialist outpatient services

How it operates

Provides services

Where it operates

Northern Ireland, Scotland, Throughout England And Wales,

Who it helps

The General Public/Mankind

Who works here?

Unknown number of employees
3 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years

National Lottery Community Fund	£10,000
City Bridge Trust	£7,500
Crisis UK	£4,460
London Catalyst	£1,500

Specific Donations

Amount	When Months	To be used for
London Catalyst - SupportLine - 1
£1,500	09/02/2021	One Step At a Time - Supporting People with Mental Health Needs
City Bridge Trust - Grant to SupportLine
£7,500	15/05/2020	£7,500 towards 3 months of expenditure as outlined in your application
National Lottery Community Fund - SupportLine Coronavirus Support Project
£10,000	09/04/2020 12	The funding will be used to provide a range of support to vulnerable people during the coronavirus pandemic.
Crisis UK - Grant to Supportline
£4,460	09/04/2020	Staff costs (not specified)
The Foyle Foundation - Small Grants
£3,000	25/04/2019	towards ongoing costs in the financial year ending March 2020

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (3)

JAIYESH PATEL

MICHAEL JOHN KNELL

PETER THOMAS BARRELL (Chair)

Legal constitution

Charity registered in England & Wales on 08/05/2003, number: 1097419

Gift Aid

NOT registered with HMRC for Gift Aid

Policies in force

Bullying and harassment policy and procedures
Complaints handling
Complaints policy and procedures
Conflicting interests
Internal charity financial controls policy and procedures
Internal risk management policy and procedures
Paying staff
Risk management
Safeguarding policy and procedures
Safeguarding vulnerable beneficiaries
Serious incident reporting policy and procedures
Social media policy and procedures
Trustee conflicts of interest policy and procedures
Trustee expenses policy and procedures
Volunteer management

Filing Record

20 returns made; all on time

Main office

SUPPORTLINE
PO BOX 2860
ROMFORD
RM7 1JA

Objectives

TO RELIEVE NEED EXPERIENCED BY PERSONS SUFFERING EMOTIONAL DISTRESS BY THE PROVISION OF A TELEPHONE LISTENING AND COUNSELLING SERVICE

Defined Area of Benefit:

NOT DEFINED. IN PRACTICE. NATIONAL

Data Sources