Finance Score: 4

Governance Score: 3

Support Score: 8

Good reserves management: +3
Reasonable growth: +1

Good trustee age range: +3
Static board: -3
Gender balanced board: +3

Overall weighted support: +8

Overall GiG Score: 15

HAMMERSMITH AND FULHAM CITIZENS ADVICE BUREAUX SERVICE

Provision of confidential, free, impartial, independent, generalist advice. Promotes equality and diversity and challenges discrimination.

Analysis by Giving is Great

Positives:

Reserves management has been consistently within official guidelines
There has been reasonable growth in spending over the last 3 years relative to the previous period
There have been no material income shortfalls in recent years
A significant proportion of recent income was derived from major grant makers including the Government
The Board appears to be well diversified in terms of age and gender

Regulatory & Governance issues to consider:

The Board composition appears to be rather static

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E		Income £k	Spending £k	Surplus/ Deficit £k	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23		£1,453	£1,368	£85	£0	£566	£515	4.5	44	35
31/03/22		£1,408	£1,284	£124	£0	£480	£446	4.2	45	63
31/03/21		£1,286	£1,212	£74	£0	£356	£316	3.1	44	38
31/03/20		£1,069	£1,031	£38	£0	£320	£289	3.4	34	115
31/03/19		£881	£842	£40	£0	£284	£263	3.8	33	152
31/03/18		£889	£882	£7	£0	£247	£247	3.4	24	0
31/03/17		£958	£931	£27	£0	£236	£226	2.9	22	0
31/03/16		£899	£899	£0	£0	£291	£273	3.6	22	0
31/03/15		£727	£723	£4	£10	£291	£274	4.6	20	0
31/03/14		£705	£682	£24	£15	£287	£283	5	17	0
31/03/13		£667	£590	£77	£14	£263	£167	3.4	15	0
31/03/12	*	£560	£596	£-36	£51	£186	£137	2.7	12	0
31/03/11	*	£670	£666	£5	£48	£222	£125	2.3	16	0
31/03/10		£675	£636	£39	£30	£217	£117	2.2	16	0
31/03/09		£535	£552	£-18	£39	£179	£70	1.5	13	0
31/03/08		£619	£640	£-21	£41	£196	£63	1.2	16	0
31/03/07	*	£641	£610	£31	£42	£236	£88	1.7	15	0
31/03/06		£622	£514	£108	n/a	n/a	n/a	n/a	n/a	n/a
31/03/05		£508	£462	£46	n/a	n/a	n/a	n/a	n/a	n/a
31/03/04		£436	£443	£-6	n/a	n/a	n/a	n/a	n/a	n/a

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 35%
Liabilities/Income: 23%
Unrestricted Funds/Total Funds: 91%
Reserves/Spending: 4.5 months
Net Current Assets/Spending: 5 months
Quick Ratio: 2.6

Asset Split ?

Balance Sheet History

Established: 29 years

www.cahf.org.uk

Simi.Ryatt@cahf.org.uk

02073853175

Charity Commission for England and Wales

Tweets

Listed activities

General Charitable Purposes

GiG Classification

Practical support, advice & companionship

How it operates

Provides advocacy/advice/information
Provides human resources

Where it operates

Hammersmith And Fulham, Northern Ireland, Scotland,

Who it helps

The General Public/Mankind

Who supports them? ?

Donations from Grant Makers ?

We have details on the following donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years

National Lottery Community Fund	£370,718
Henry Smith Charity	£313,000
City Bridge Trust	£182,466
DCMS	£23,086

Specific Donations

Amount	When Months	To be used for
Henry Smith Charity - Grant to Citizens Advice Hammersmith & Fulham
£203,300	14/06/2023 24	towards three years' continuation funding of the salary and on costs of two Paid Assessors at a project providing information and advice for disadvantaged people in the London Borough of Hammersmith and Fulham.
National Lottery Community Fund - Help Hub
£370,718	29/03/2021 36	The project is using funding to create outreach Help Hubs to support more people in the community by providing access to a dedicated Citizens Advice Hammersmith & Fulham generalist adviser provide digital skills to help people make the most of ....more The project is using funding to create outreach Help Hubs to support more people in the community by providing access to a dedicated Citizens Advice Hammersmith & Fulham generalist adviser provide digital skills to help people make the most of their smart phones or laptops one-to-one coaching and group talks to help people better manage their money volunteering opportunities and ESOL lessons. The project provides holistic support and advice to help improve their lives and wellbeing
DCMS - Coronavirus Community Support Fund
£23,086	29/09/2020	"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public ....more "The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public services.2) To ensure essential services are provided to vulnerable people, both in the short and long term through increased community support through the work of charitable organisations."
City Bridge Trust - Grant to Hammersmith & Fulham CAB Service
£35,666	13/08/2020	towards the costs of the advice services as outlined in your application with a reduced contribution of 50% towards the overheads
City Bridge Trust - Grant to Hammersmith & Fulham CAB Service
£146,800	17/06/2020 36	£146,800 over 3 years (£49,000, £48,400, £49,400) for a f/t community outreach senior adviser and associated project costs to provide outreach advice to communities who do not usually access mainstream advice services.
Henry Smith Charity - Grant to Citizens Advice Hammersmith & Fulham
£109,700	19/03/2020 36	towards three years' salary of a Paid Assessor at a project providing information and advice to disadvantaged people in the London Borough of Hammersmith & Fulham
Department for Work and Pensions - Grant Funding to Citizen's Advice Test and Learn Project to provide Universal Support (2019)
£33,808,334	01/04/2019	Universal Credit Help to Claim
Department for Work and Pensions - Grant Funding to Citizen's Advice Test and Learn Project to provide Universal Support (2019)
£4,052,831	01/04/2019	Universal Credit Help to Claim
Department for Business, Energy and Industrial Strategy - Citizens Advice Core grant 1819
£22,324,000	01/04/2018	To support citizens
Department for Business, Energy and Industrial Strategy - Citizens Advice consumer helpline
£26,235,000	01/04/2018	To support citizens
Department for Work and Pensions - Grant Funding to Citizens Advice Test and Learn Project to provide Universal Support (2018)
£11,747,000	01/04/2018	To provide support to new UC claimants, particularly vulnerable claimants who may have difficulty with the online (digital) nature of the benefit and with the practicalities of personal budgeting when receiving a benefit on a monthly basis.

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (11)

Current Trustees appointed

Gender Split

Age Range of Trustees: 36-83

ANTHONY ASCHER SALEM (Chair) Appointed: 2012, Occupation: Accountant

BEN GALLAGHER Appointed: 2018, Occupation: Senior Parliamentary Assistant

CLLR. LISA HOMAN, Occupation: Councillor

COUNCILLOR WESLEY STEPHEN HARCOURT, Occupation: Development Worker

CLAIRE LARNDER Appointed: 2016, Occupation: Solicitor

ELIZABETH MANTARO KAWONZA Appointed: 2002, Occupation: Manager

GEOFF POPE Appointed: 2016, Occupation: Consultant / Systems Manager

PHIL BROUGH Appointed: 2018, Occupation: Project Manager

RICHARD ALAN JARVIS Appointed: 2012, Occupation: Company Director

RICHARD HOLMES Appointed: 2018, Occupation: Charity Executive

VANESSA FARNELL Appointed: 2014, Occupation: Marketing And Communications

Legal constitution

Charitable company registered in England & Wales on 11/04/1996, number: 1054505
Registered at Companies House on 16/02/1996, number: 03160526

Gift Aid

NOT registered with HMRC for Gift Aid

Other Regulators

Financial Conduct Authority

Policies in force

Bullying and harassment policy and procedures
Complaints handling
Complaints policy and procedures
Conflicting interests
Financial reserves policy and procedures
Internal charity financial controls policy and procedures
Internal risk management policy and procedures
Paying staff
Risk management
Safeguarding policy and procedures
Safeguarding vulnerable beneficiaries
Serious incident reporting policy and procedures
Social media policy and procedures
Trustee conflicts of interest policy and procedures
Trustee expenses policy and procedures
Volunteer management

Filing Record

20 returns made; AR12: 27 days late, AR11: 25 days late, AR07: 0 days late,

Main office

HAMMERSMITH & FULHAM CAB
UPPER FLOOR
AVONMORE LIBRARY
7 NORTH END CRESCENT
LONDON
W14 8TG

Objectives

THE SERVICE IS ESTABLISHED FOR THE PROMOTION OF ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN THE ADMINISTRATIVE AREA OF HAMMERSMITH AND FULHAM AND SURROUNDING AREAS BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Defined Area of Benefit:

HAMMERSMITH AND FULHAM AND SURROUNDING AREAS

Data Sources

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