Grant maker

Scottish council for Voluntary Organisations

(Registered Charity No: GB-SC-SC003558)
Charity Commission for England and Wales
Grants made
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Over the last five years they've made 95 significant donations to registered charities totalling £1,142,369

When Amount Grantee Donors To be used for
06/08/2019 £9,630 Carers Of West Lothian 3 We want to develop a more place-based approach to supporting carers, removing barriers and therefore enabling people to identify as a carer, seek help and be involved in care planning. To do this, we will roll out our existing service in localities in West Lothian which are more remote, are more affected by poverty (SIMD rankings) or are in areas where a higher number of people from BME communities live. Currently services are offered from Livingston; through this project, staff will spend more time out of the office working in the communities of Polbeth, West Calder, Fauldhouse and Bathgate' Resources: Existing staff will lead the project with support from locally recruited volunteers with lived experience as a carer. Staff will train and support volunteers, co-ordinate all workshops and training, and will be the main point of contact with both carers and the partners we work with. Volunteers will be responsible for talking to carers about local services, introducing them to community groups, linking beneficiaries together where appropriate, through technology and facilitating or being present at groups and making them feel welcome. Volunteers will be there to offer "lived experience" support in group situations. The above staffing and volunteer costs will be met from existing funding under our IJB Contract. However to enable us to optimise staff time and effectively reach remote communities, we want to make use of technology and provide equipment for remote working. Funding will be used to purchase Smartboard technology for our Livingston Centre from which we will run training or groups, connecting virtually with groups located in the targeted communities or to individuals in their own homes. The Smartboard will remain in Livingston but enables workshops, groups and training to connect real-time to remote locations through a "room-chat" environment. Carers in different locations can then participate virtually in these sessions, being able to contribute when appropriate - being as interactive as they want. This gives us a way to reach carers both using rooms in community centres and linking in from their own homes. We will also purchase 3 laptops enabling staff to work remotely. These will be set up on the network, allowing real-time access to our server and CRM system. By working in this way, staff will be able to spend more time raising awareness, running local groups and supporting local peer volunteers in specific communities developing the profile of COWL to local volunteers, groups and beneficiaries. How we will measure impact: We will measure the impact of this project through KPIs to track carers registering in each community, demographic profile, uptake of support (type) in specific communities (both geographical and from BME communities), source of referrals, referrals we make to local partners, and how beneficiaries interact with our support (i.e. information provided and groups, workshops or training attended).
06/08/2019 £5,500 Space 9 We would like to redesign our website actively involving our young and adult carers – this involve carers helping to design a web brief and specification, working closely with a web designer to explore different options, beta test a new website, launch our new website and promote it to local young and adult carers. Purchase two Ipads: one would be used with the young carers service to help track and capture the benefits of the Young Carers services, to implement Young Carers Statements and will be used to produce evidence for activities such as Saltire Awards. One would be used for similar benefits for adult carers, helping them complete Adult Carers Support Plans. In order to meet the demands of the Scottish Government's Carers CENSUS we want to create an effective carers data base. Currently we use a simple excel spreadsheet which we have found is not fit for purpose in terms of capturing and reporting complex information. 17/7 - applicant confirmed a consultant would develop an excel database We would also like to purchase a dedicated laptop for our carers services that will help us improve the services we off adult and young carers.
30/07/2019 £10,000 Carers of West Dunbartonshire Limited 3 The grant will help us to upgrade our IT system, a review has identified a challenge in that our server is several years old and some of our PC's are developing problems. We have identified a need to put in place more efficient server hardware and PCs– allowing us to improve efficiency and ensure that the new data management system which we installed early in 2019 can be used to maximum effect. We would like the funding for the following: 1 x Fujitsu Primergy TX1330 M4 1 x APC Smart UPS 1500va 9 x Fujitsu Esprimo D538 desktop PCs 1 x Fujitsu Esprimo D538 desktop PC (for the backup process) Including installation & configuration. This includes backing up our existing email and migrating it over to Office 365, set up the users and any distribution lists/shared mailboxes required. Storeage Craft Recovery Ability will also be installed. This is a suite of software to protect our system more securely.
30/07/2019 £7,350 Perth & Kinross Association Of Voluntary Service 4 We would like to work in partnership with Lead Scotland. They are a voluntary organisation which is set up to empower disabled young people and adults and carers across Scotland to access learning opportunities. We would like to work with them around raising awareness of the Jointly APP created by Carers UK. Jointly APP is an innovative mobile and online app that is designed by carers for carers. Jointly makes caring easier, less stressful and more organised by making communicationand coordination between those who share the care as easy as a text message. PKAVS would like to work in partnership with Lead Scotland in training up our staff and volunteers who have direct access with carers on how to set up and use the Jointly app. We would then like to work with Lead Scotland on delivering group sessions for carers as well as the option for Lead Scotland staff to accompany PKAVS support workers to carers homes so they can be shown how to set up the app. These home visits may be particularly beneficial due to the geography of Perth & Kinross meaning that it isn't always possible for carers to be able to travel to a central point for these opportunities. Ideally we would like Lead to deliver 3 two hour sessions in August to PKAVS staff and volunteers on this Jointly app. Depending on numbers attending that Lead would think manageable we may also be able to extend an invite out to staff from other third sector carer related organisations for them to attend these training sessions too. We would then like to look to set up 2 training sessions each month (2 hours each) for groups of carers to attend. These would be delivered throughout Perth & Kinross and not just in Perth City. We would also like to retain some of this time though just in case there was the need to do some home visits to carers (especially those living in very rural locations who cant easily access transport). We have allocated a budget for 30 one to one visits during the 6 months from October to March (this would give us the time needed from receiving the funding to promoting then setting up these groups). The only other thing we would like funded is 3 tablets. Not all carers will have access to their own device to see the app. What we'd like to do is have some available to take on home visits and possibly leave with the carer for a spell to see if the app helps. If this was the case we could then put in an application to our Time4Me respite fund for carers so we wouldn't just take the tablet back but could instead award up to £250 to the carer to purchase one of their own if they had found having this available to them really beneficial.
29/07/2019 £10,000 Renfrewshire Carers Centre 4 We were part of a consortium bid last year to purchase a new management information system, office 365 , txt messages etc which has made a real impact on the centre and being able to deliver and report on outcomes for carers. Having got the new system it has highlighted other areas of need including: Training on office 365: we currently feel staff are not making best use of the system which training will assist with and enable them to have more time for direct carer services as they will manage their workload better. Database update: We would like to commission work to enable us to streamline some of the database processes e.g. need to input information for census twice which is time consuming, printing of ACSP in suitable format Tablets/mobile phones: With the new system in place being cloud based we now have the facility to carry out adult carers support plans in the carers house rather than writing plans then transferring to computer but don't have the equipment to carry this out therefore the purchase equipment to make this possible Update equipment: As part of cyber essential work being carried out by our IT provider they have identified that our software packages for our computers and server need to be updated to ensure the operate adequately Development of App for Adult Carers Self Assessment: The Young Carers Statement have been very successfully developed through an APP. The development of an App for Adult Carers to complete a self assessment on line will make it more accessible for carer to complete on their own- highlighting the need they have identified. Txt messages: the txt messaging system has been invaluable to carers and the centre to communicate support events for carers and would like to expand this
29/07/2019 £32,323 Glasgow Association For Mental Health 4 We would like to use the fund for the implementation and procurement of an online software solution to be used by the Glasgow City Carers Partnership (GCCP) in a city wide database/caseload management system. This software solution would be used by all of the third sector partners and care services for carers and would be accessible by 60 concurrent users. This fund would enable the GCCP to complete the final stages of procurement which involves some further consultation between the third sector GCIS steering group. After software demonstrations from both suppliers and evaluation and testing of both systems the next stage is the design, build, test and deployment phase. The Partnership has been through a detailed process with milestones to reach at each stage of this process. Extensive work and collaboration has been carried out with the help of all of GCIS steering group partners 15.1.19 – Workshop with steering group facilitated by Storm ID a) Identify internal and external user groups b) Capture their goals, motivations and frustrations c) Identify and map out the existing business processes d) identify and understand user experiences of current processes 22.1.19 – Second workshop with steering group was facilitated by Storm ID a) Identify user requirements for a new system b) writing user stories to reflect these requirements c) Prioritising user stories 7.2.19 – Project Manager prepared an evaluation process document along with a Software Requirement specification for the steering group to use for the selection process for the new case management and reporting system 11.2.19 – Project Manager created and submitted a proposal to the GCCP steering group to carry out an options appraisal for the (GCIS) Glasgow Carers Information System 25.4.19 – Storm ID Consultancy completed the Options appraisal exercise and this was circulated between the GCCP partnership and GCIS steering group for discussion. 28.5.19 – Discussion and sign off for options appraisal report with the next stage agreed to meet the two shortlisted suppliers for demonstration. Introduction to partners and volunteered to take on the responsibility from Volunteer Glasgow. At present the GCCP partners do not have a centrally standardised and efficient system for managing cases, monitoring and reporting. They use collections of databases, excel docs, word docs and paper processes to try and manage this currently. This is labour intensive and inefficient and can be complex for staff to use and errors and corruption can occur. This fragmented approach places a strain on the current services with burdening office administration and limits the reporting capabilities and the time that can be spent directly with carers. The procurement and deployment of this new online system will have a large impact on the carers support service and will enable the staff to work more effectively and efficiently. This will increase the service capacity and allow more time to be spent working directly with carers. SEE ATTACHED ADDITIONAL INFORMATION
29/07/2019 £10,896 North Argyll Carers' Centre 2 We would like to apply for funding for organisational development enabling our team of staff and volunteers to increase their skills and have the opportunity to reflect on work practice in relation to our work with carers. The training is a blend of -Team development where we can explore how we can work as part of a high performing team and how to deal with change positively: impact of the Carers (Scotland) Act on our work practice and how each and every one of us fits into the picture of carer support locally. Training to include • Feel more united and connected as a team • Work even more effectively together as a team with common objectives and a shared vision • Identify what it takes to create healthy and engaging relationships within a team • Explore team dynamics and how to lead and get the best from teams • Understand difference and how to value and celebrate it within a team • Feel more able to have open, honest and crucial conversations with each other • Learn how to deal with change in the organisation/team Practical communication skills for carer support, particularly around Adult Carer Support Planning, Young Carers Statements, Carer Support including insight into communication styles, preferred styles and how and when we can adapt for most impact: • Develop key communication skills including listening, questioning and offering feedback working to an outcomes model for carers • Learn about different communication styles, personal preference and how to adapt to get the best from yourself and others • Learn about Transactional Analysis and how this approach can help have appropriate, adult-to-adult dialogue and relationships with our peers • Learn how to manage courageous conversations -Report Writing for Carer Support Workers • Apply learning to everyday work with carers (6 days over 4 months ( 3x 2 day training courses) with staff keeping diary logs throughout the period for active learning sets during training) Practical Skills for Bereavement Support - A one day workshop for our staff in their roles as we encountering bereaved carers. It aims to help us best to support those individuals and families with whom we have on-going relationships, how to continue those successful relationships after bereavement has occurred, and how to sensitively work with the common 'need to do' after the death of someone close. It will also develop staff and volunteer skills in understanding the boundaries of their roles and when and how to empathetically signpost individuals for further support. (1 day workshop) Practical Skills for Young Carers Workers -two day training is to raise participant's knowledge and confidence in intervening effectively with Children and Young People in emotional distress. (2 day training course and 2 x half day group supervisions following training to reflect on actual practice = 4 days in total) 1 day Benefits awareness workshop for all front-line staff
29/07/2019 £10,000 Voluntary Action Shetland 4 We are looking to get carers more involved in the planning of services, specifically short breaks. We have had difficulty in the past in getting the carers engaged but at the moment, one of the council local services has been engaging with their carers about the respite service that they are offered. This group are interested in working with us and we would like to bring them together but expand the group to cover those that aren't within the current scope for the local authority review, for example including carers of people who are in children's services, as these will be future users and also those caring for adults who do not have a learning disability. Within the local authority review they have looked at some options but we would like them to go further, to do this we need to inspire carers to look at ways of doing tings differently, much of the current project has worked on making changes to the staff attitudes. From some of the information already gathered there are ideas that the service will be able to change but the project is very much local authority led. We hope that by opening up the group to a wider group of carers and us being able to contribute by using our budget to explore other options we will truly be able to offer carers choice in how they receive their shortbreak. Some of these ideas will need to be tried and tested by carers before other people will be willing to put them into practice. For example this may involve bringing up speakers to give new ideas for example some of the campaigns that are being run South such as "Stay up Late", "Shared Lives" or "Gig Buddies" We would like to create a few opportunities for carers to come together where we will facilitate how things can be done differently to give people new ideas for different ways of achieving their short break. We would develop a short action plan from this which would have money available to overcome hurdles that may be put up by the local authority. We will need to work closely with the local authority to make any changes but we have already identified that some staff are open to doing things differently so we will involve these people at all stages to ensure we are working from within too. We will measure the change by providing case studies of where a new idea has been tested to show how things can be done differently. We will organise an end event to promote to all carers "Real life changes in their community in achieving a shortbreak" and also put them on our website. We hope the impact will be more choice for carers and that to achieve a shortbreak it does not have to be in the traditional way that has always been offered. The process will be to inspire the carers of how things can be done differently, follow some sort of support planning to help them come up with the ideas that would suit their personal circumstances and then test the change. So this should work that we would look for 2-3 people to come up and speak, examples of this may be Shared Lives, Gig Buddies, Stay up Late, Altogether Travel – these give people ideas about how things could be different for a shortbreak. We then work with a trainer / organisation to do support planning with families We then give each of the families a budget of up to £600 to try something that hasn’t been done before. The process will be to inspire the carers of how things can be done differently, follow some sort of support planning to help them come up with the ideas that would suit their personal circumstances and then test the change. So this should work that we would look for 2-3 people to come up and speak, examples of this may be Shared Lives, Gig Buddies, Stay up Late, Altogether Travel – these give people ideas about how things could be different for a shortbreak. We then work with a trainer / organisation to do support planning with families We then give each of the families a budget of up to £600 to try something that hasn’t been done before.
29/07/2019 £5,557 Fife Carers Centre 3 We are asking for funding to purchase 7 laptops to enable our service to me more flexible and efficient in delivering tailored support to individual carers. Our service covers a wide geographical area and laptops for individual workers to be able to complete work such as form filling, letter writing and also to be able to undertake admin work whilst out in the field would enhance our service delivery. These laptops will also be networked to staff files and our client database, funded through previous CATS fund applications.
29/07/2019 £5,018 Inverclyde Carers Centre 1 We want to purchase, install and train our staff to use video conferencing equipment. We envisage this having multiple uses and benefits including engaging with Carers who are not able to visit the centre or locations we operate in, through 1-1's with staff or volunteers, or group activities. This will help reduce isolation, better inform and increase digital skills of Carers. We will measure this increase in the number of Carers using technology to engage with the centre. This will help reduce isolation, better inform and increase digital skills of Carers. We will also show "Alex's Experience" a skit, performed by our Carers Drama Group, about a local Carers experience of Adult Carer Support Planning and other informative films. This will help raise Carer Awareness of the benefits of ACSP and support. It will also improve the efficiency and quality of Carer Awareness training which we provide for up to 150 professionals coming in contact with Carers, helping them understand the benefits of identifying and supporting Carers. Some Professionals do not know of the centre and those that do may not have had any direct contact with the centre. Finally, we will use this as a tool for evaluation and engagement with Carers, to share Carer experiences with their peers, professionalism and capture feedback from Carers in a less formal format. We will measure the impact this investment has on staff by staff self assessment of skills, knowledge and experience before and after training.
29/07/2019 £7,000 VOCAL (Voice Of Carers Across Lothian) 3 New methods of carer engagement using video based digital resources to: • Improve self-identification early in the caring role, providing access preventative support • Express complex information/concepts, increasing awareness of the Carers Act and Self Directed Support for carers • Offer more choice, options and flexibility for accessing support • Diversify methods used to capture impact, providing opportunity to capture non-verbal or non-written impact • Enhance existing training programme with new delivery methods This will include newly developed material, alongside use of existing hardware and video, with the following activity planned: • Produce a carer identification video and distribute through social media, GP practices and training sessions. Carer identification is a well documented challenge, particularly for new carers who often wait until crisis before seeking support. This resource will support early access to preventative support. VOCAL's Communication Officer with support from carer support staff will edit existing carer digital stories to produce a short and engaging film aimed at carer identification. Impact: Increased number of new carers access VOCAL, earlier in caring role. VOCAL captures data on how carers heard about us, and when they started caring and will use this data to measure impact. Additional measurements will include social media engagement and views, and carer feedback. • Produce four videos tailored to capture practice in Midlothian and Edinburgh on Adult Carer Support Plans/Carers Act and Self Directed Support for carers. Both topics are potentially complex concepts for carers, and the videos are opportunities to present information in short, visually accessible formats without the need to read lots of information, recognising that both time and literacy will be barriers for carers accessing this information. VOCAL will recruit an external agency to support the storyboard, filming and production of these videos. Impact: Carers are more aware of the choices and options available. In addition to capturing feedback through regular reviews with carers, carers will have opportunities to comment online and via training on the effectiveness of the videos. • Use existing hardware and video software and testing impact (with 40+ carers) of: o video calls and video information messages (as opposed to voice or SMS) o video recording of outcomes or activity/impact that does not lend itself to words or text. This would take place during ongoing support plan reviews with the carer. o webinars enhancing the content and delivery of VOCAL's existing training programme. Time, transport, rural locations and availability during working hours are all barriers for carers accessing support. Undertaking these small tests of change will enable VOCAL to build staff digital confidence in using new channels of communication; prioritise the most effective video options and enhance the options currently available to carers.
29/07/2019 £4,948 Inverclyde Carers Centre 1 We want to provide additional Salesforce and Microsoft 365 training for our team of staff and volunteers. Initial training was provided to the staff team shortly after moving to cloud based computing last year however since then staff members have left, new staff have joined us and key administrative staff have returned from maternity leave. As a small organisation with limited IT support this has meant that much of skills and knowledge we were building was lost along with part of the support mechanism which we had created. We recognise that we have varying levels of confidence across the team and that some need more support than others to ensure they can work in an efficient manner and be confident using Microsoft 365 and that others are confident supporting them to do this. For that reason we wish to bring in a local organisation Software Training Scotland to provide staff, on-site at Inverclyde Carers Centre with Microsoft 365 training to all our staff. Analysis of Individual Training Needs/Training Plan: Producing a detailed analysis of each member of staff's requirements and producing an individual training plan to achieve a set of mutually agreed, individual learning outcomes. Group Learning Sessions: Providing group learning sessions in Microsoft 365 where content is applicable to all staff. Individual Learning Sessions: Providing individual learning support in Microsoft 365 where content is specific to the individual. We believe that by observing our staff in their working environment, trainers will be better placed to address issues faced and identify solutions using the available apps, this will lead to a more tailored learning plan and better outcomes. The impact will be our staff are more confident using technology to support carers and record work. Thus reducing the amount of time and effort required to evidence support provided and communicate better with Carers. We will measure success by comparing skills, knowledge and understanding of staff at the beginning and end of learning.
29/07/2019 £2,840 Dumfries & Galloway Carers Centre 2 This application is for funding to enable a 4 day course to be provided to staff to aid staff development, build staff resilience and further develop emotional intelligence. Carers Centre staff endeavour to provide a service based on our core values, see above: Over the last few years the service has become increasingly busy with increasing numbers of Carers. Last year support was provided to over 1400 individual Carers and Young Carers with 725 of these being new to the service. In turn the complexity of the cases that staff are dealing with has increased and this puts added pressure on the staff. In preparation of for the Carers Act implementation prior to April 2018 all staff have completed Good Conversations training and more recently training on Psychological Approaches to providing One to One Support. The organisation would like to invest in the staff skills and competencies by providing a 4 day course over a 6-9 month period to assist staff to further develop skills for managing the stresses and anxieties of working life as well as techniques for developing resilience and managing healthy relationships. The course will also be supportive to the Carers that are employed with us and those that will become Carers in the future while employed with the service. The course outline is below: Day 1: Awareness & Automatic Pilot and Living in our Heads • Recognising the tendency to be on automatic pilot and getting lost in rumination • Noticing the chatter of the mind and how the chatter tends to control our reactions to service users, colleagues and workplace events/situations Day 2: Gathering the Scattered Mind & Recognising Aversion • Becoming familiar with behaviour of the Mind working away in the background to complete unfinished work tasks and striving for work based future goals • Developing the skill of 'coming back' to the task in hand by seeing more clearly what 'takes us away', distracts us • Recognising when we try to cling to jobs and avoid other jobs Day 3: Allowing and Letting Be & Thoughts are not Facts • Relating differently to experiences by bringing a sense of allowing and letting be, without judging or trying to make it different • Bringing an attitude of acceptance which is a major part of taking care of oneself • Realising that our thoughts are just thoughts and that the same pattern of thought recur again and again Learning to stand back from our thoughts and see them as passing states of mind, negative thinking as distorted products of those mind states and reducing stress. Day 4: How can I best take care of myself and Maintaining and Extending New Learning • Using skilful action to take care of ourselves in the face of stress and anxiety. • Learning how to respond more promptly and effectively to stress/anxiety (both in the workplace and home) by learning to recognise our personal pattern of warning signs • Maintaining a balance in work and life • Preparing for the future "what do I do when I notice early warning signs?"
29/07/2019 £6,410 Dundee Carers Centre 3 Development of a series of e-learning modules, for carers and workforce members, that outline carer's rights and the support options available in Dundee on the Carers of Dundee platform. Along with the modules, we will develop an interactive events calendar and learning portal on the partnership platform that enables Partnership and community organisations to upload their own events and resources pertinent to carers and the workforce that support them. This will require resources during setup, but once running will increase efficiency and communication between partners and will streamline the experience for carers looking for information and support. All resources being available directly or linked in to one central place online will make the process easier for carers who are often time limited due to their caring role and may not have time to search for all they information they require. This expansion of the existing Carers of Dundee website will provide a new method of carer engagement using digital technology as a tool for carer and workforce skills development. We have found that the flexibility offered by online learning suits carers who are often time poor, unable to travel to face to face training sessions, or may need to change plans at the last minute. We also know that flexible learning suits the needs of a diverse, busy workforce. The portal will ensure the site is up to date, dynamic and intuitive, enabling carers to find the information they need, when they need it. Over the past year, we have delivered an increasing amount of face to face training which carers, staff and volunteers have participated in together. The feedback from this has been positive, breaking down the barriers between paid workers and carers, enabling carers to feel valued and respected as equal partners in care, and providing the paid workforce with valuable insight and information. This proposal will enable us to bring that partnership approach into the digital sphere, making training and information sharing more accessible to busy carers and workers than face to face interventions. The modules will accessible as a full course to be worked through, or as 'bite size' chunks for people to dip into and find exactly what they need, when they need it. Testing of modules will take place throughout. SEE ATTACHED DOCUMENT FOR FULLER INFO ON CONTENT
29/07/2019 £8,943 Quarriers 4 To enable FWWs to provide the most appropriate support for Adult Carers and Young Carers, developing enhanced assessment and interview skills is essential, and contributes to identification of individual carer outcomes through the ACSP and YCS process. We are seeking funding to increase capacity within the staff teams across Aberdeenshire and Moray in relation to: • understanding and creatively supporting identification, recording and achievement of personal outcomes • having appropriate knowledge of a range of assessment and interview techniques to support carers to understand and acknowledge the challenges they face and the steps possible to overcoming them • having the practical skills to motivate, encourage and empower carers to take ownership and make progress The training will enable staff to; • more effectively support those carers who don't recognise their caring role or its impact on them to explore their circumstances and identify areas where change and improvement could be made • support carers to complete more detailed and focused ACSPs and YCS, leading to improved outcomes recording and monitoring and increased engagement from carers in the process • tailor their approach to individual carers more effectively, through more accurate identification of key issues and areas of concern • more appropriately support and encourage those carers who are unable to see what control and choice they have over their situation, by enabling incremental change through outcomes-based support programme planning Training will include 'Carers Outcomes Star', 'Motivational Interviewing' (MI) and 'Intermediate Motivational Interviewing' (IMI). The training will be provided by Triangle Consulting and the Scottish Drugs Forum and will mainly take place at two locations, in the service offices in Elgin (Moray) and Inverurie (Aberdeenshire). This will allow easy access to training for staff and volunteers in both local authority areas whilst keeping travel costs and staff rota disruption to a minimum. The 'Carer Outcome Star' training will take place over 1 day for 15 FWW in the Elgin office. The 'Motivational Interviewing' training will take place at over two days in Quarriers Elgin (Moray) office for up to 20 FWW and over 2 days for up to 18 FWW in our Inverurie (Aberdeenshire) office. The 'Intermediate Motivational Interview' Training is a 3-day course and will take place in our Inverurie office for 6 senior staff. We have included costs for lunches and refreshments at all the training. Accommodation and travel costs for 3 staff attending the Intermediate Motivational Interviewing over 3 days have been included in the budget.2. Training Evaluation; All FWW and Senior Staff training in Motivational Interviewing, Intermediate Motivational Interviewing and Outcome Star training will initially be evaluated from Training feedback forms which will be administered immediately after the training has taken place. At Quarriers staff supervision reviews take place every 6 weeks. Once staff have been able to use their learned knowledge and skills, this will be evidenced on their training evaluation report. The impact on carers will be measured to via ACSP/YCS completion in terms of improved recording of outcomes. That also forms part of regular staff supervision and caseload monitoring.
29/07/2019 £9,888 Unity 3 We are seeking funding to provide staff with arrange of training that will increase their skill, knowledge and confidence to undertake this work and to produce high quality, outcome focused plans/statements which accurately reflect the carers needs and how these can be best met. Each Centre has held staff meetings to discuss with staff about what training they would benefit from and we have contacted several training organisations, we also sought the advice of colleagues within the HSCP about the training and training providers that would be most relevant and of the highest quality. From this activity we have identified In Control Scotland as a suitable training provide and would like to work with them to deliver the following 1 day sessions • Understanding self-directed support • Getting to grips with support planning • Support planning • Embedding a personal outcomes approach in practice • That's Life – person centred approaches to risk • Recap and Review session These sessions are relevant to all 3 centres. Individually each Centre's staff teams are quite small and the respective managers think it would be beneficial to undertake the training with peers from other Centres as this would facilitate greater discussion, sharing of practice and encourage network and peer support. The above training is very relevant to the specific duty of adult carer support plans and young carer statements but will also influence the practice of how our staff support carers on a day to day basis. During the staff consultation, they also identified training and support in relation to hosting meetings, information events and support groups. For this reason we would also like to incorporate a session called Crafted Meetings by Tic Toc training. This training provider has recently worked with Dumfries and Galloway Carers Centre and evaluated extremely positively. Finally in addition to the above training we have identified the need to improve the staffs ability and confidence in using information technology. All 3 Centres were part of a consortium application to the first round of CATS funding and were awarded funding for a new management information system. This new system can be accessed from out with the office and this has required the Centres to change their IT operating systems to Microsoft Office 365 and our staff need support to make the most out of this system. Again we have identified a training course delivered by Tic Toc training called, "Time management and putting outlook to work." Some of the stated outcomes of this training include • Full utilisation and value from Office 365 • Less pressure and stress – develop 'e-resilience' • More in control of daily tasks and projects • Handle interruptions better • Distinguish being 'busy' from being 'productive' • More reliable – less procrastination • Less time spent dealing with emails • Time saved due to better prioritisation/focus • Better 'work life balance' • Better team working • More efficient processes After every training session we would ask all staff who attended to complete a training evaluation form. We would then gather the information and discuss with staff. We would have follow up sessions at the 3 month & 6 month stage. Again, fully involving staff and management. We would also discuss with staff at team meetings and at each staff members supervision sessions. We would also have a team catch up specifically to discuss the training and the impact it was having. This would all be documented and assessed by management. We would speak to carers after the training and ask them if the service has improved since staff received this training. We have centre evaluation forms and we would have questions around the training added to it. Carers could then directly let us know the impact of the training after staff have attended.
29/07/2019 £6,305 Carers of East Lothian 2 We are applying to Strand 2 to support 2 separate (but important) aspects of organisational development. Firstly we want to invest in the skills of our team of CoEL's Carer Support Team by funding staff to participate in Seasons for Growth adult programme companion training (our 2 staff members who work with parent carers would also participate in the parent programme "add on" training). The Seasons for Growth programme aims to build resilience and bring hope and confidence to adults who have experienced significant change or loss in their lives - as is often the case for unpaid carers while the cope with huge changes in relationships and in their lives, loss of companionship and aspirations for the future, and often ultimately death and bereavement. Secondly, we are applying for training / consultancy to enhance both CoEL's and other Carers Centres use of the Charitylog Client Record Management system. CoEL was the first Carers Centre in Scotland to adopt Charitylog and we have been using it since early 2016. It is well embedded in our day to day operations and we have shared our experiences of using the system with a number of other Centres. However, we are conscious that our usage of the system has remained largely static. We have not been able to take full advantage of system enhancements nor were we aware before preparing for this CATS3 application of the bespoke developments brought in by Dizions (the company who created and maintain Charitylog) to support the Scottish Carers Centres who recently adopted the Charitylog through the first round of CATS funding. We are therefore applying for 2 days training and consultancy from Dizions to work directly with CoEL to support and enhance our usage of the system and take fuller advantage of system enhancements to date. Furthermore, CoEL has lead discussions with the several Carers Centres in Scotland who are now using Charitylog, about the setting up of a Scottish Charitylog user forum where all centres can learn from each others' experiences. Although all centres are at different points in their adoption and familiarity with Charitylog, there is a strong appetite amongst us all to take this forward as we all see this as becoming a self-sustaining and very cost effective way of getting best value from Charitylog and to help ensure that all centres can maintain this over time. This approach is very much supported by Dizions. CoEL is therefore applying on behalf of all the centres who would be involved in the user forum for 2 additional days consultancy and support from Dizions to act as a catalyst for, and to support the setting up of, the user forum.
29/07/2019 £4,890 Carers of East Lothian 2 We are applying to Strand 1 to pilot an innovative project setting up and facilitating carer knowledge exchange forums and connecting them with East Lothian Health and Social Care Partnership's Strategic Change Board Reference Groups to enable much greater partnerships between both groups in the strategic planning and development of services. Central to this project will be promoting and embedding the use of agile, social collaboration technology - in particular Slack (see https://get.slack.help/hc/en-gb/articles/115004071768-What-is-Slack-) as the key tool to enable this. CoEL is a member of these reference groups and, following our participation in SCVO's CATS funded digital accelerator course, we proposed to them the adoption of Slack as a much better tool to promote engagement and collaboration on the policy and planning issues the reference groups are working on. This was positively received but at a time of competing demands no action has followed. At the same time, CoEL is in contact with a number of carers who have expressed a wish to be more involved both policy development and forums where they can share knowledge and experiences with others. However, many carers struggle to find the time to be able to participate in meetings which currently are the only forum on offer to facilitate this kind of knowledge exchange and policy collaboration. We are applying for funding to hire a sessional Carer Support Worker to bring these 2 opportunities together and drive forward a step change in the involvement of carers in the strategic planning and development of services in East Lothian. This worker will support both the adoption of Slack within the statutory and 3rd sectors as a tool to enable greater engagement and will work to identify and support groups of interested carers and engage them with Slack as a key vehicle for participation. The key tasks for this post will be: • Engage with the key officers in ELHSCP to get them to act as champions for the adoption of Slack as better tool for co-working in the Reference Groups • Engage with 3rd sector partners to promote the same • Gaining commitment to using Slack – possibly initially within the one or two reference group communities most open to its use • Supporting adoption by demonstrating the intuitive nature of Slack to members of these reference groups with a view to developing a critical mass of early adopters • Building on and developing CoEL's current network of carers interested in being involved in strategic policy and services development • Supporting carers adoption of Slack through group meetings, 1 to 1 support where needed initially and buddying support • Disseminating the lessons from the adoption of Slack across all reference groups and wider into other areas.
29/07/2019 £6,588 Carers Link East Dunbartonshire 3 Carers Link provides a range of support services to carers, tailored to each person's needs at any particular time. One aspect of this support is 'Carers Call', an essential telephone support service providing emotional support to 551 carers (this year so far) over the phone. Talking with others is a fundamental part of our lives, but caring for someone can be an isolating experience. Carers Call addresses both the social isolation, and the need for information and support. This peer support service is delivered by nearly 30 of our volunteers - most of whom were carers - and managed by our Volunteer Coordinator. Sometimes the sheer amount of time and energy that carers dedicate to their caring role means that the carer can forget they are important too. The volunteers call to suit the carer, varying from weekly to 3-monthly. They build a relationship with the carer, making sure the conversation is focussed on them, and not the person that they care for. The volunteers answer any questions the carer might have about their caring role, and can refer the question to staff if the carer needs in depth support or advocacy. The relationship between the carer and volunteer means that Carers Call acts as a monitoring service, and the volunteer can spot early signs of increased stress or an impending crisis, worsening or breakdown of the caring role. They are also able to highlight any changes in the carers own health and wellbeing. The data collected for the Carers Census has highlighted the fact that at least 25% of the carers we support are parent carers and 31% were adult carers i.e. aged between 18-64. Given these demographics and our experience of delivering the service, we know that many of these carers work and so find it difficult to speak about their caring role over the phone during the day. We therefore seek funding via the CATS Fund to test whether offering Carers Call via digital communication will mean that more carers are able to engage with the service, and receive support that they would not otherwise have been able to access. This pilot will test the use of Skype or FaceTime, Live Chat, Click Meeting as well as traditional e-mail. To achieve this, we would like to replace the 8 PCs currently used by the Carers Call volunteers with new Windows 10 Pro PCs and install MS Office 2016 Standard. At present, the computers used by volunteers are the oldest within the organisation – almost 10 years old. These computers use Windows 7, have low levels of operating RAM and whilst sufficient for reading and typing in Microsoft Office Word are unable to cope with much more, certainly not the capacity required for online and digital communication. SEE ATTACHED DOCUMENT GIVING FULL DETAILS OF DELIVERY PHASES
29/07/2019 £2,600 South Lanarkshire Carers Network Ltd 1 Carer engagement and involvement are crucial elements to both the work of SLCN and in the successful implementation of the Carers Act. If successful, CATS funding will upskill staff in community development approaches and methods of engagement, involvement and participation. This will enable us to implement a young carer engagement programme that reaches known and unknown young carers giving them the opportunity to shape a future young carers service. In addition, a carer and volunteer training programme designed to support carers to fully participate in local decision making processes raising the profile on the issues and interests of unpaid carers in South Lanarkshire. This grant will develop staff understanding, improve their skills and assist in the identification of new ways to engage carers in local decision making structures. Delivered by the Scottish Community Development Centre, training will comprise: • An Introduction to Community-led Health: utilising 'Community-Led Health for All: developing good practice', this training will draw on the key competencies set out in the resource to support communities and practitioners to explore how a community-led approach can support healthy communities. • Community Engagement De-mystified: The active participation of communities and service-users in decision making processes and the design and delivery of public services is now a central theme of public policy and service delivery. This introductory training explores the principles, standards, processes and methods that underpin good practice in community engagement. • Health Issues In the Community (HIIC): This is a training programme aimed at increasing community capacity, increasing community participation, and establishing / consolidating community development approaches to tackling inequalities in health. The training will be delivered in the order shown above to enhance staff learning by taking them through a process that starts by introducing the concept of community-led health and how it can help tackle health inequalities, before going on to explore different approaches to community engagement becoming tutors in delivering Health Issues In the Community (HIIC) courses. Staff will develop a deeper understanding of the value of implementing a community development approach to carer engagement and involvement. Following the training, a carer and volunteer training programme will be developed and implemented to increase engagement and participation in local planning structures.
29/07/2019 £4,884 The Haven 6 Our Haven carers have fedback to us that as well as the 1:1 support provided within The Haven Model of Care they really would gain a lot from increased group sessions. The request for funding is that we would like to commission The Kinharvie Institute to deliver a bespoke training course on facilitation skills. The Kinharvie Institute aim to facilitate individual and organisational change. Their expertise is in facilitating people to think creatively and act courageously in achieving the organisation's mission. Our service delivery team are the best suited staff members to take these group sessions, however to ensure that our clients outcomes are continued to be met, that boundaries are being maintained and everyone is getting their needs met through these additional activities these team members will benefit from Facilitation Skills training. This particular kind of skills training will not only give our service delivery team increased facilitation skills but it will enable them to work in an assests based way which will link in directly to the WIN model of care practiced at The Haven. The facilitators would work with us in advance to create a training course that would meet all of our desired outcomes. The training will enable our service delivery team to guide our carers through group activities to ensure the self-identified outcomes of carers are met. For example, following training our staff will be able to: Set boundaries It will be important to set ground rules and objectives as well as building in time for reflection. In order to achieve individual and group outcomes, the facilitator would need to know how to help the group to establish session activities that are reasonable and achievable within the time of the group. They will also need to know how to keep within the boundaries. Remain impartial Our facilitators will need to know how to remain impartial. They will need to build skills in influencing the group but not dominating it. Understand the group dynamics Training will help our team to understand the process on how people feel about taking part. The training will guide them in how to unlock the potential of the group to achieve its goal. Use their personal style A facilitator should bring their energy and personality to the group to create an open and honest environment. This will enable our carers to open up and lay their trust in the group. Intervene when appropriate Training will show the team how to be continuously aware of what's going on, how to make sense of it and how to decide what to do about it. Challenging the group can be tricky to handle as difficult questions may need to be asked which is why it is so important that our team are trained properly on how to do this. Handle difficult situations Dealing with possible conflict within groups is the biggest challenge to effective facilitation which again is why it is so vital that our team are trained in the best way possible.
29/07/2019 £10,000 Highland Community Care Forum 1 As well as delivering all aspects of the Carers (Scotland) Act 2016, Connecting Carers is dedicated to raising awareness of the rights of unpaid Carers through its services. In order to do this more effectively, reach more areas and deliver consistent key messages, we propose the development and creation of an online e-learning platform aimed at unpaid Carers and health and social care staff. The platform would offer a module aligned with the Carers (Scotland) Act 2016 which would be informative, interactive and accessible, and provide relevant and updated information so that Carers and health and social care staff have a good knowledge of legislation surrounding Carers and information about support available. It would also include information relating to Carers in the workplace and inform employers of the support they can offer to working Carers. This platform of learning would be delivered in the heart of communities throughout Highlands to ensure that all unpaid Carers have access to this opportunity via training and awareness sessions. The target audience will be adult unpaid Carers and health and social care staff, as our Connecting Young Carers team are in the process of producing e-learning modules for young carers and health and social care staff. Once completed, both e-learning tools would complement each other and serve as learning platforms, with a family approach, accessible to all unpaid carers, of any age, across the Highland area. Currently there is much more of an emphasis on digital learning, particularly in remote and rural communities and now would be a good opportunity to develop an online resource. To achieve this we would require: • The creation of an e-learning platform which will be co-produced by Carers to ensure, involvement, recognised as equal partners and their voices are listened to. This platform would enable our module to be accessed via PC desktops/laptops/tablets and mobile phones. It would be web-based and accessible from anywhere, with a default mobile-compatible interface and cross-browser compatibility. • 15 tablets to use as learning tools at facilitated sessions within communities • The hire of venues and involvement of Carers to host and deliver events to demonstrate the new e-learning module • Promotion We will deliver across the Highland area, by providing events/workshops with carer groups covering key areas across the region, at development and testing stage. We will then visits these groups and other community again, once the e-learning module has been created, to promote and demonstrate the new e-learning module using tablets and other presentation methods. Numbers that will be involved -30-40 (a mix of Carers and Health & Social care staff) • will it assess the user on questions asked? Yes, we will include questions at the end of each topic. • Is it a one-off module? Yes, it will be a one-off module which will be updated according to any new legislation and any other updates that are required. • What will a user be learning? The user will be learning about the 8 key section of the Carers Act; terminology of the Act; what an unpaid carer is; what a Adult Carers Support Plan is; signposting and advice; about breaks from caring. The module will involve two learning strands, one for carers and one for professionals. • How will you measure the impact/success of this testing? The creators of the platform will be responsible for analytical reporting including data on number of people accessing; completion stats, geographical spread etc. They will also provide users’ evaluations on content/usefulness/ease of access etc. SEE ATTACHED DOCUMENT FOR FURTHER INFORMATION
02/11/2018 £10,000 Clydesdale Citizens Advice Bureau 1 We are a full year into being a Universal Credit full service area. This hasn't made the process any easier for those affected, the support required has not diminished, in fact, as welfare reform continues to roll out, further support and assistance is required. We now have a better understanding of the application process, what is expected of a client during the process and methods of support going through the process. Over the last year we have been able to put in place a model which is flexible to the ever changing Universal Credit and welfare reform environment. Universal Credit does not stand in insolation, we hope to make sure that clients are fully aware of what Universal Credit is, what the impact it may have on any other benefits, including housing costs and changes in ill health benefits that UC can impact on. We will offer a supportive and encouraging role, whilst still providing the essential information and advice that individuals require. We anticipate the demand to continue to rise and more people find themselves facing UC for the first time. We expect the figures to be comparable with last years figures where we will provide this specialist dedicated service to around c180 individuals. The individuals we aim to help make up a diverse group, those that are in work, out of work and seeking work, those that are digitally excluded, those that have ill-health/disability, those who are finding themselves in the system for the first time. All of the above may end up with gaps in their payments, rent arrears accruing, debts accumulating and well-being being compromised. As Universal Credit promotes responsibility on to the person making the claim, we want to replicate the advice by structuring our advice in the same manner. We aim to provide a face to face service where a client can come and get full information on Universal Credit, for example: what it is, how it is paid, what expectations will be placed on them, what information they require to make the claim, how to pay their rent in a practical sense, Scottish Choices, advance payments and budgeting advice. We will also refer them for further support to the Job Centre for practical digital support. This will enhance and compliment our holistic service. We will encourage basic computer training for those who don't have the skills or confidence in using one and we will advise on where they can get further advice on this. We already know from data gathered that clients find the first 5 weeks especially hard and we will over advice ad support during this period. We will provide our clients with full support on applying for any statutory or charitable assistance during this time. Some changes have been made but nit enough to mitigate the hardship that can be endured during this time, Our aim is to be able to assist our clients from not falling into crisis. The second strand of our project will see us provide training sessions to 100 front line workers within our local community. We have identified that there is a lack of information on the technicalities of Universal Credit and clear information on legislation and what the means for the person claiming the benefit. We will continue to use our partnerships in ready in place, the Financial Inclusion Network an we have already provided sessions to local councillors and aim to continue this. Our Universal Credit Champion has worked tirelessly over the last 11 months to build up a substantial amount of knowledge on Universal Credit and has been able to apply that to produce a structured informative presentation. The presentation can be adapted to suit the audience and due to the ever changing practice of how Universal Credit is applied, the presentation can be adjusted to fit easily. Out volunteers, once again will play an essential role in the project, our Universal Credit champion will support them in identifying possible beneficiaries of the project and they will provide the holistic service, this contribution will significantly enhance the role of the Universal Credit Champion and the project in return.
02/11/2018 £10,000 East & Central Sutherland Citizens Advice Bureau 3 The additional funding will allow the project to continue through to 31st December 2019 and to deliver the following; 1. A dedicated worker will continue employment for 2 days per week to deliver the project 2. A weekly drop in clinic will be held in the office and two clinics per month will be held in each learning centre. The clinics will be open to anyone in East & Central Sutherland 3. It is anticipated that up to 6 people per week will be helped through two clinics and appointments in the office 4. Awareness raising through local newspaper and newsletters of welfare reform, Universal Credit and claiming benefits will reach an estimated 1000 people across East & Central Sutherland 5. Partnership working with local and national organisations 6. Referrals to workers and projects internally 7. Referrals to external organisations The project will make a difference to people financially as they will have an income sorted, they will be better informed of what Universal Credit is, how to apply, how to keep their claim up to date, they will be supported to use computers and the internet increasing their skills, they will be helped to create and update a CV if necessary, they will be referred on to specialist help for issues not directly related to Universal Credit, their situation will be looked at holistically to assess any further help or support that may be required and to identify any appropriate referrals for the client. The project will directly relate to welfare reform, combatting poverty and inequality; clients will be assisted to claim Universal Credit which will increase their income and will be supported to maintain their claim; clients will be signposted and referred for further help internally and externally to maximise their income and minimise their issues and people will be more aware of where they can access help and support in relation to poverty and welfare. The longer term impact will be that people who have used the project will increase their computer and internet skills, be more confident in filling in forms and completing claims online and more people will have maximised their income through being in contact with the project.
02/11/2018 £10,000 The Larder West Lothian 2 The Larder currently delivers hospitality training and employability services for those furthest from the job market and we teach commercial customers to cook, including children and adults. Our professional staff team and volunteers deliver these services from our bespoke cook school in Livingston. Over the last three years we have also started to hone our response to food insecurity and to identify our input into the West Lothian Anti-Poverty Strategy. These services are mainly delivered during the day mid-week and evenings at the weekend with some weekend days being used too. This Food for All project will allow us to: • maximise the use of community resources (including our own) and develop a more inclusive and sustainable response to poverty and inequality in general. • Develop and evidence a more sustainable response to food insecurity than previously piloted • increase our partnership working • Increase volunteering opportunities • Increase work experience opportunities for our hospitality trainees, moving them closer to the job market • Provide a response to the recommendations set out in the aforementioned research report into food insecurity, which in turn will: o Identify, at an earlier stage, needs in relation to food planning, budgeting and cooking o Improve and increase partnership opportunities to respond to welfare reform and food insecurity, including with retailers, distributors and independent businesses o Increase access to food budgeting and cooking support at the time that is right for the individual o Increase networking opportunities around food insecurity, cooking and food production. o Raise the profile of food insecurity across the county and widen the parameters of who can contribute to an inclusive, more sustainable and resilient model. Importantly, for The Larder, The continuation of the Food for All project will provide additional work experience opportunities for our trainees who are mainly aged 14 to 24 and who themselves very often experience food insecurity. By increasing their ability to cook for themselves and others we will build their resilience and capacity to manage their finances and cook high quality food with the minimum amount of money. By opening our doors on evenings and days that it would normally lie empty and by accessing under utilised community facilities, we will provide a high end dining experience in a non-threatening and supportive environment. This will bring people together break down barriers and reduce stigma about food insecurity at the same time as offering real and achievable support to move out of it. Those experiencing food insecurity will have: • Increased access to healthy nutritious food • Have their food planning, budgeting and cooking skills development needs identified at an earlier stage • Those that volunteer will increase their cooking skills and build personal resilience. • Reduced social isolation • An opportunity to enjoy socialising with high quality food in a restaurant setting, therefore reducing food inequality • Increased food planning, budgeting and cooking skills • Increased access to advice and support services • Increased access to volunteering • Increased access to work experience opportunities The Food for All project will deliver a minimum of 50 dining experiences for over 300 people, provide over 1000 meals and develop a minimum of 10 volunteering opportunities. The overall impact that this project will have in West Lothian is that those experiencing food insecurity as a result of low income or welfare reform will have better access to a more seamless set of services that enable them to build their individual and community capacity to prevent future food insecurity. The Third, public and private sectors will be more linked and are able to develop more collaborative responses to social problems. The impact for the West Lothian Anti-Poverty Strategy group is that organisations will be better connected, make better use of resources to create transformational change, have a greater understanding of how each organisation can contribute to a joint response. Finally the Food for All project will make good quality food more inclusive for all residents of West Lothian. The sustainability of the project will be supported through the introduction of a Pay it Forward scheme where commercial customers or general donors will have the opportunity to 'bank' a meal in one of our cafes or through our website. Whilst the project is funded for one year we will build up a reserve that will continue the project each year thereafter.
02/11/2018 £10,000 Edinburgh Food Project 3 The Service Development Manager has been absolutely fundamental to the success of the project as we take forward a multi-agency approach to service delivery. Our project is directly helping to mitigate the effects of welfare reform and address the underlying causes of food poverty; our ultimate goal being a decrease in the number of multiple referrals and people living in food poverty in NW Edinburgh. Our Service Development Manager has surpassed what we had initially hoped to achieve. A further 12 months of funding, for this post, is essential to ensure that we continue to nurture and further develop the partnerships that have been built over the grant period, allow us to establish and develop new partnerships and, progress the foodbank support hubs to become firmly established and robust 'more than just food' centres of support for clients. The primary outcome we plan to deliver, how we will achieve it and how we will assessed the long term success is shown below: Primary Outcome – Address increasing need for foodbanks by transforming centres into "Support Hubs" We will achieve this by – i) Partnership development - ensuring current and new partnerships are nurtured and developed and good communication links are established and maintained ii) Operational management - ensuring the services being developed are run efficiently, effectively and are sensitive to people's needs iii) Providing our volunteers training on applicable "more than food" agencies iv) Continuous development of our signposting folder We will assess the long term impact by – 1. Recording the number of organisations able to provide support within our foodbank centre. a. Target – 4 agencies covering 16 sessions 2. Recording the number of clients who engage with the support on offer; a. Target – 400 people engaging with the services 3. By analysing whether there is a decrease in multiple referrals involving the same client (we keep track of, and follow up on, multiple referrals through the Trussell Trust database); a. Target – 50% of those on the December 2018 5+ report to no longer need multiple referrals 4. By gaining feedback from volunteers on how better equipped they feel to signpost clients a. Target – 40% volunteers attended training b. Target – 75% of volunteers to feel more confident having received training from our support hub service providers c. Target – 80% of volunteers to overall feel better equipped to engage with clients
31/10/2018 £10,000 Rosyth Community Projects Limited 1 An inclusive place for the community with the aim of assisting in the development of a town that is healthy of mind, body and soul. To recognise food as a central component in achieving this aim and to share and re-distribute food in a way that is easily accessible, and which provides dignity for all. As an established community project growing in recognition for the work we do, we are receiving an increasing number of to requests to extend our services beyond the existing sites and core services- community hub, garden and orchard - into education in schools and other local community agencies around healthy growing and eating and reducing food waste. Coupled with this, in our experience in the project over the last 2 years, it has become apparent there is a need for some work targeted at improving mental health and building healthy relationships - with our volunteer base in the first instance then, potentially our service users and the wider community. Around 70% of our volunteers in the hub struggle with their emotional wellbeing. In keeping with the values of our mission statement we have some aspirational developments we would would like your help in funding. For us to be able to deliver these extensions to our existing services we will need an increase in resources. We are very fortunate to have both the expertise and appetite in our small staff group but would need to be in a position to purchase additional cover for the Community Hub which currently opens 43.5 hours over Monday to Saturday and delivers community meals on a Thursday and Friday. We have a Project Manager covering 24 of these and a Volunteering Development Co-ordinator working 14 hours across all sites - but mainly the hub due to the demands on this part of the service. Driving forward the merits of healthy eating and growing at home, what we would like to be able to do with the help of additional funding is to canvas the 4 local primary schools (to achieve earliest possible intervention in attitudes) and 3 secondary schools and offer: ● Cooking together - we have already been in discussions, planning family learning activities with a local primary school. This is basic cooking skills classes delivered by Food Project Manager to parents and children based in the school. We have already had some class visits to the school to do presentations and practical activities with the children, eg. showing and tasting samples of community garden produce, planting seeds, discussing healthy eating. We have also delivered fun practical activities during school holiday programmes in collaboration with local council. This is a way of providing healthy snacks tackling school holiday hunger but in a fun accessible way. There are opportunities to extend this work to other classes and schools if resource allows. ● Growing together - We have been running after school activities in collaboration with local council adult learning teams and local primary schools to bring young children and families to the community garden to participate in family learning practical activities, eg. planting, watering, building dens, learning about ecology, harvesting fruit and veg. We are now exploring with local social work and criminal justice team the possibility of delivering a men's activity group to engage them in an educational programme, e.g. helping in the orchard and beekeeping. Again there would be more opportunity to develop proposals if the project could secure more investment. Work placement opportunities for schools and colleges - We have just agreed our first college placement for a student who moved to the town some months ago. She is completing an HNC in Working With Communities and came to us looking for a volunteering opportunity to help get to know people. It feels appropriate to support her need for a work placement but again this takes time and resource. We would like to do more to support students from the community in achieving their goals Arranging visits, meetings and delivery of workshops means time out of the core of our work. Volunteers cover many of the tasks and opening hours but the nature of the challenges the volunteers bring means the cover can sometimes be unreliable and sporadic. We need more reliable cover in form of paid hours to be able to do more. The other arm of growing what we do educationally to help people avoid reaching crisis, would be in piloting a project supporting our volunteers to achieve good mental health and healthy relationships, complimenting what they learn about food here. This work is the idea of our Volunteering Development Co-ordinator who has spent many years working counselling people struggling with their mental health. We would propose to run a series of Psychoeducation Workshops in the evening. She feels she knows from her experience what has been reported as most insightful by her past clients. The content would be drawn from the recommended self-help work of many renowned psychologists/psychotherapists: ● Understanding and managing anxiety - what the brain does; how it affects the body; how to manage it ● Boundaries in relationships - learning what's okay and not okay in healthy relationships ● Knowing, Enjoying and Protecting yourself - how to use boundaries for your future happiness ● Understanding your inner critic and how to deal with it - reducing self-doubt and changing negativity into positivity ● Positive self-assertion - how to get the best out of every situation through effective communication; knowing what to say and how to say it It is widely accepted that those who are likely to struggle the most under welfare reform and social inequality are people who are experiencing mental ill-health, because they struggle to engage and meet commitments. We know around 70% of our volunteers in the hub have challenges with their emotional wellbeing and can struggle to develop healthy relationships - bringing its' own challenges to the project. The material we propose to use is complex and very personal so, we would envisage the groups being limited to 6. Sessions will last 2 hours and each of the topics will need 3 sessions to allow the participants room for discussion and reflection. Individual support may be offered if the need becomes apparent in the sessions. Taking all of this into account would indicate running one small group pilot could demand at least 30 hours work excluding preparation and materials. We would propose to use an established evaluation tool to monitor changes in emotional wellbeing during the programme and to assess change or recovery at the end. We recognise we could not deliver what we do without volunteers and would like to do everything we can to support them to become the best they can be in every way. We believe our volunteers would embrace this opportunity and be a great group to pilot with and receive feedback and learn from. The motivation for offering these new developments to our service is in our belief that these extra activities would help increase capacity in participants: contribute to helping them cope with the effects of welfare reform; help reduce poverty; help reduce the social inequality experienced by those struggling with their mental health. People who will benefit from this project will include current volunteers, new volunteers, local school-children of primary & secondary school age as well as older people. We estimate this programme will be able to reach an estimated 350 people of all ages across all strands of the project. The project will be delivered in Rosyth at our Community Hub, Community Garden and Community Orchard as well as at the local community centre.
29/10/2018 £10,000 Kate's Kitchen 3 WHAT/HOW/WHO Since the inception of Universal Credit (UC) in Dumfries and Galloway in May this year, we have saw a huge increase in numbers of service users coming to Kate's Kitchen for support in accessing their benefits online and meeting the job centre requirements to ensure receipt of their Universal Credit benefit. Evidence from Citizens Advice Service (CAS) network and elsewhere indicates the incidence of rent arrears to be far higher amongst tenants receiving Universal Credit. Housing Associations across the UK report that 73% of tenants on Universal Credit are in arrears, compared to 29% of others. CAS recommendations for action to help reduce the problem include "action to fix issues associated with UC". We at Kate's Kitchen aim to provide a new service "Positive Transitions" to address the difficulties our service user's experience when applying for Universal Credit. On attending job centre appointments individuals are being told they need to apply online for their Universal Credit benefit. Service User's tell us the Job Centre are unable to help them to apply. This fills our service user's with dread and come to Kate's Kitchen for support. Currently our 2 part-time support workers deliver sessions on the floor with regards to benefits, debt and housing advice. They also attend appointments with service user's. However the implementation of Universal Credit is new to us all and we will employ a part-time support worker with Universal Credit experience 12 hours per week to:- * Deliver one to one sessions with service users in Annan to support them in making applications on Tuesdays and Thursdays our service days. * Deliver same sessions in our Outreach areas as required * Deliver "Making Digital Universal Credit Application" training sessions There are many aspects involved in making successful applications for Universal Credit which involves initial applications, uploading documents and essential information and adhering to job centre's commitments. We at Kate's Kitchen have a computer suite of 6 laptops which we will use for this project. The new support worker will take the sessions upstairs in our computer suite in order to give individual time and the ability to concentrate on the applications. We will offer this new service to our own service user's but also the wider community of Annan and our outreach service areas within Annandale and Eskdale. These being Langholm, Gretna, Moffat, Beattock, Lockerbie and Ecclefechan. Every Tuesday and Thursday our service days our new support worker will be available in the computer suite to support service user's in applying and adhering to their job centre commitments. We will also advertise the service locally in Annan and anyone will be able to make an appointment for support. We will do this in partnership with our local citizen's advice service and local job centre. We have always had a close working relationship with both and look forward to further partnership working when both organisations will refer eligible individuals to us. We have a very good relationship with both organisations and meet regularly to review mutual clients. WHY / WHERE The idea for this project has come from our service users who are now being asked to apply online. Our current support worker brought to light that more and more individuals are coming from job centre and citizen's advice asking for support to apply online. Online will be the only way individuals can make a claim and this will be the only way claimants can contact the DWP. Lack of understanding of the benefit, lack of internet access and the claimants lack of knowledge "online" makes our service users vulnerable to sanctions or worse, their claim is closed. Our service users need ongoing support not only with the initial claim. They are also required to upload sick lines and other documents to provide evidence as requested to enable them to receive their benefit payments. Due to claimants having to wait around 6 weeks before their first payment of universal credit, they may also need assistance to claim an "advanced payment" due to financial hardship. However, this is a loan which needs to be repaid, usually by deducting the agreed repayment amount from subsequent payments. This has an ongoing effect on budgeting. Our new service will address welfare reform as we seek to make a huge impact in tackling benefit issues, sanctioning and benefit delays, by supporting individuals facing crisis to learn skills to enable them to comply with the Job Centre Plus's criteria. This will alleviate poverty and social inequality and promote social inclusion. Our database monitoring system also evidences the need for such a project. Indeed, in the last year our support sessions have doubled to 360. Unemployment in Annan is at its worst. The shock decision in June this year to close Young's Seafood Pinney's of Annan has meant the loss of 450 jobs, meaning more and more families using our services. Our food parcel distribution numbers have already doubled this year and we expect it to increase further as people await their benefits. Some employees were on zero hour contracts meaning they have to wait at least 6 weeks until they receive any benefits. Many intergenerational families worked here for years. According to the 2016 Scottish Index of Multiple Deprivation, Annan is one of the poorest neighbourhoods in the region of Dumfries and Galloway ranked at 2687 in the lowest 50% for rural areas. It also came 900th for deprivation out of the 6000 places in Scotland that were analysed. The results are based on levels of employment, health, income, education, housing, crime as well as geographical access. Many households are facing deep seated poverty and deprivation. Coupled with the rural challenges we face, contributes significantly to the number of families and individuals suffering poverty. 22.7% of the people in our region who are income deprived live in Annan. However, Kate's Kitchen services go some way in addressing these problems including our hot food service, our support sessions and our foodbank. The proposed new service "Positive Transitions" will compliment what we are already providing in addressing welfare reform allowing our service users to grow in confidence in using computers to meet their job centre commitments relating to Universal Credit. This is a unique project and no other similar service exists. In the project year we will:- * Support 50 service users to access their benefit entitlements * Deliver 12 Digital Universal Credit Awareness training sessions * Improve confidence and self-esteem of 50 service users * Reduce isolation and feelings of hopelessness of 50 individuals Many of our service user's suffer extreme depression and anxiety about applying for benefits and one individual recently told us "If it hadn't been for my support worker at Kate's Kitchen I think I'd not be here today". One other service user told me "they wouldn't accept birth certificates as evidence of my 3 children only Kirsty my worker was able to tell me what I needed to do". Evidence from our database and what people are telling us evidences the need for this project. Having received Anti-Poverty funding this year Kate's Kitchen is now delivering Pop-Up Kitchens through its Outreach Project. This means we are able to engage with service user's in more rural areas in Annandale and Eskdale. Transport is few and far between many of the outlying local areas. Service users are in both food and fuel poverty and being able to access our Outreach services at the Pop-Up's is invaluable to them. We will also deliver the Universal Credit Support to our service users in these hard to reach outlying rural areas. Part of the new worker's role will be to engage with people in rural areas to support them in accessing Universal Credit. We are working closely with our partners who are providing the venues for our Outreach Project free of charge. These include to date Langholm Parish Church Hall, Gretna Scout Hall, Lockerbie and Moffat Town Halls and Ecclefechan Village Hall. If successful, the CCRF funding will allow us to increase our capacity to deal with the current issues people are facing due to the impact of Welfare Reform, causing income, fuel and food poverty and feelings of hopelessness. The ultimate aim of the project is to ensure service users can successfully access Universal Credit online, thus enabling them to become more resilient and take control of their own lives. They will make the transition from being digitally challenged to digital inclusion opening up a whole new world. They will also address their benefits issues and have peace of mind and no longer a fear of poverty.
22/10/2018 £10,000 Hope Amplified 2 The Women sector has been disproportionately affected by the recent cuts in public sector spending, at a time when the issues the sector deals with have never been so prominent. Financial worries are common in many households across Scotland, but can be particularly difficult for lone parents, people experiencing unemployment and those on low incomes and mostly households from the Black & Minority Ethnic community. We are seeking funding to pilot a new service in Glasgow & South Lanarkshire that will target mostly women in poverty due to the welfare reforms, and are disengaged from education and are experiencing various social & economic disadvantages to have access to financial education, help them develop their financial skills and to help them raise their educational attainment; and to support them to improve confidence and self-esteem to lead a healthy and meaningful lifestyle. The project will empower them with the necessary financial skills to live independently and to deal effectively with the welfare reforms. The project will offer these women experiencing financial difficulties support and advice in relation to debt and money management including welfare, debt, fuel and energy management. The activities will take a preventative approach to financial problems and improve mental welling for those affected by the current welfare reforms and reduce the social inequalities that they face. The primary purpose of the project is to support women aged 18-50 years from the African community resident in Glasgow & South Lanarkshire in poverty and experiencing financial difficulties exacerbated by the UK Government Welfare reform to money management services. Financial Inclusion is about ensuring everyone has access to appropriate financial services and products which enable them to manage their money on day to day basis; plan and deal effectively with unexpected financial pressures. We will actively involve the women in decision making processes regarding project planning and encourage them to have a genuine influence on how the project is delivered. By doing this we aim to foster important skills and provide opportunities for them to learn more about budgeting and planning considerations. We will also regularly seek out feedback from them and develop creative ways of involving them in evaluating the project and recognising and celebrating successes. Partnership working is at the heart of our project proposal and we strongly feel that developing positive relationships with other organisations and involving them in project delivery results in better projects and additional outcomes for young people. For this project, we will be looking to gain input from a number of partners including the local community CAB agency to help us explore with participants the impact of welfare reform, both individually and societally, and to develop materials and information that creatively engages and informs the women. We are also keen to embrace opportunities to tap into the wider network of organisations receiving Community Capacity and Resilience funding and to explore potential partnership working with them. Having previously delivered work around these themes, we know that our project addresses a significant gap in provision in the locality and that supporting the women to be aspirational and develop their awareness and confidence dealing with issues which contribute to inequality such as health and finance literacy. We strongly believe that actively helping the women to learn new skills at such a key stage in their lives, improves their well-being and reduces their future dependency on family and state supports. Being based in a community which experiences multiple deprivation, we consider ourselves, despite our specific community focus, to be fundamentally an anti-poverty and pro-equality organisation. As such we are committed to creatively supporting women and developing projects which seek to reduce inequalities and decrease the number of people who experience financial hardship and are negatively affected by welfare reform. We know that there is a need for our project because of our previous work and through our interactions with these women who are currently unemployed. When we speak with the women who we meet, often on the streets during the day, about what they are doing many reports that they are currently doing nothing and that they feel that no existing provision meets their needs. The target beneficiaries that we will work with experience a number of disadvantages and complex needs as a result of their age, the area they live in and its social issues and, for many, their negative experiences of mainstream education. We propose to deliver financial educations that will include budgeting sessions; support with DWP claims; credit check, switching energy suppliers and opening bank accounts, Practical steps to reducing living costs, Reducing energy bills by switching providers and being more energy efficient, Shopping about for the best deals in relation other regular bills such as home and car insurance, Making the most of entitlements such as free schools' meals; clothing grants, concessionary travel; Education Maintenance Allowance. Steps taken to maximise family incomes, reduce essential outgoings and mitigate the effects of poverty and whilst there is an upward trend in rates of employment in Scotland, changes to the quality and nature of works have driven in-work poverty. We estimate that 250 women aged 18-50 years from the African community will have access to the project. The project will be delivered on a one to one and group basis depending on the need of individual women.Delivery will be from our Glasgow City centre base (new) and this is easy accessible via good transport links. We expect the delivery to be like: One-to-one support will work with participants to identify issues that they require additional help with and to develop strategies for overcoming barriers and obstacles. One-to-one support will also provide the women with supported access to computers and the internet for writing CV's, Excel sheet for money management, exploring employment, further education and training opportunities and making applications. Each person will have an allocated Mentor who will walk hand in hand with them to improve and assist with their finances and future financial situations. We will provide ranging levels of support dependent on the individual needs and requirement. We will improve a person's current situation with their finances and ensure they have the skills and capacity to be able to continue with positive finances through their lives. A big part of the service is to ensure that those who are socially excluded due to debt will no longer be, we will provide family support if required and volunteers will be trained and peer supporters to carry on with the work. Partnering with local groups through referral to extend the service to hard-to-reached women resident in the target community. NEED FOR THE PILOT PROJECT Research from Chartered Institute of Housing (CIOH), Institute of Fiscal Studies (IFS), Poverty Alliance as well as the UK and Scottish Government's suggest that the poorest 5th of Scotland's population are disproportionately most likely not to have a basic bank account or access to affordable financial services and far more likely to be in the social housing sector, in receipt of benefits and unemployed than those in the top 80% of incomes and therefore vulnerable to the welfare reform, particularly the introduction of Universal Credit ( claimant online accounts will be an issue among the BME communities as only 21 per cent of the population have some internet access at home. Households experiencing financial exclusion typically exhibit one or more of the following characteristics: A lack of key financial products such as bank account; Insurance; Savings products and the financial services that come with them and a reliance on alternative forms of expensive credit such as doorstep lenders; payday loans and pawnbroker. Based on this information, we set out a consultation together with the women in order to address the issue of financial exclusion and to find ways in which these could be improved in our community. We held three events and a focus group discussion to carry out the consultation and engagement process. We actively encouraged maximum involvement throughout the process to ensure a "bottom-up" approach; this means asking women what they want, how best to deliver it and ensure they are actively involved in the project management. The outcome of the consultation and community engagement shows that women in the community are affected by high level of debts, live in households in fuel poverty, in unemployment, inability to claim benefits. Some of them have accessed loans from the loan shark lenders. The women affirmed that financial inclusiveness will help them with the foundational knowledge to succeed and able to navigate the welfare reforms. The consultation enables us to determine whether there is a need for the project and whether there is any third sector organisation in the area currently running similar projects specifically targeting the BME women so as to avoid duplicity. Women were given the task to discussed and come up with activities capable of making the greatest impact in helping the community financially empowered with the hope of creating life opportunities that will make it possible for them to lead a life free from economic & financial exclusion. The outcome of the consultations: 86% (80 households) of our respondent (93 targeted) had no bank account; 100% (93 households) of our respondents had no form of Insurance; 96% (89 households) are currently in extreme fuel poverty and 71% (66 households) are in one to two months of rent arrears; 95% (88) are living in social housing; 90% (84) are in receipt of one form of benefit and 89% (83) are in unemployment. The majority do not have the skills to understanding UC or are able to access benefits for themselves. The common denominator for these women is that they are all affected and impacted negatively by the welfare reforms. Developing financial understanding is the first step in ensuring the beneficiaries have the skills required to deal confidently with every day financial issues, helping them to make informed decisions and choices. To support the importance of financial literacy,Ofsted, suggested" Providing personal finance education can have a significant and lasting impact on women's future prosperity and help them to successfully navigate the financial markets – from mortgages and pensions,to whom to bank with – when they leave education" Director of Education Ofsted, Ofsted 12th March 2008). Access to financial services is a key barrier to financial inclusion whether it is not being able to open a basic bank account or poor credit histories that deter lenders. Runnymede Trust suggests that many people from the ethnic minority backgrounds have serious money issues and a pressing need for money guidance. Women should have opportunities to acquire financial capability and that "women becoming financially capable is one pre-requisite for their personal and social well-being, for their developing roles as responsible citizens in an increasingly complex world and for success in their future working lives." (ibid, 1999, page 12).
16/10/2018 £10,000 Bute Advice Centre 3 Universal Credit has been fully rolled out in Argyll and Bute in September 2018, to this point many individuals have been in receipt of legacy benefits and have had no requirement to be computer literate. As vulnerable individuals circumstances change, this will act as a trigger and an application for UC will be required. In order to make an application clients will need to be up-skilled in a way never experienced before. The funding will allow advisers to offer support in a new way. Clients who have never used a computer will be supported to open an email account and make an application for UC, they will then be supported to update their journal and ensure that they are meeting all of the expectations. In order that clients can be supported to complete the information online themselves, it is vital that Bute Advice Centre has access to 2 ipads that are used as a learning tool for clients whilst in the office. The skills they will learn can then be used at home, in libraries, at the job centre or anywhere they may need to update their information. The ipads can be used for new applicants, supporting new applications. However,it is also vital that as clients circumstances change that they understand how to make changes on their journal, e.g. where the relationship status changes, a new child is born in to a family, a bereavement etc. The fund will support extra staffing hours specifically for this new service the and purchase of 2 ipads that can be used by individuals during one to one sessions. The ipads will also be useful on home visits with disabled clients who require a UC claim to be made and lack the digital skills to be able to do so. Clients will also be supported to understand how to scan in evidence that is required e.g. proof of a change in circumstances. It is vital as this welfare reform roles out that everyone learns how to work online, developing these skills is critical to managing benefits and ensuring their journal is up to date. The beneficiaries of this new project will be the unemployed, disabled individuals of working age on benefits, those in work on low incomes who rely on top-ups to manage financially. The Island of Bute is within some of the highest percentile of deprivation in Scotland according to the Scottish Poverty Index, with very high unemployment and much of the work available is low skill/low paid and seasonal. Bute Advice Centre proposes to roll out the new support from December 2018 alongside partner agencies who will make referrals e.g. social work department, local councillors who are approached by worried constituents, Womens Aid, GP surgery, mental health teams and local community groups. The aim is to provide support to approximately 60 individuals over the period via approximately 300 sessions
25/09/2018 £10,000 Bravehound 2 We would like you to fund the pilot 10 months of a new project which will increase our capacity to support veterans and their families in tackling the impact of welfare reform, poverty and social inequalities and develop their ability to prevent themselves from reaching crisis point . As a result of their training and the culture of the military, where self reliance and never admitting to weakness or difficulty, veterans tend to be proud, and reluctant to ask for help until they are at a crisis point. They often believe that the only option is to deal with what ever problems arise without seeking, or accepting help. An example of that is where we had asked a veteran who was at risk of eviction when his housing benefit had been stopped, because of a mistake on his form, what he would do first. His response was, "Don't worry, I can live in the woods, I've done it before." As you can see, this veteran needed a great deal of support to calmly address the issue, get advice, and submit the necessary information. Another veteran who had a very short term cash flow issue, gave up hos mortgage and moved into insecure rented accommodation because he was too proud to ask for help, he said "there are others who need it more than me". 90% of the veterans we support are completely reliant on the welfare system, but few have any understanding of how it works, and particularly of the changes that have been and are being made. There is clearly a need for : 1. Removing the stigma for veterans in of asking for help 2. Encouraging asking for support early, not waiting until they are at crisis point. 3. Enabling veterans to engage with the welfare system and understand welfare reform changes. We want to pilot ways of doing this : - Open workshops bringing in welfare advisors to speak to groups of veterans- encouraging them to seek help early. - Advertising the project - Providing Individual assistance to veterans in need which will require staff training as well as bringing in expert advisers.
28/08/2018 £87,500 East Renfrewshire Carers Centre 2 This application is submitted on behalf of 7 Carers Centres to allow us to collectively purchase a new management information system that will capture all the data required by the Scottish Government carers census, for each of our funders and will improve how we record and evidence outcomes for carers. The Scottish Government's carers census data is a particular concern for the centre's included in this application as the systems we currently use do not allow us to easily capture many of the data fields required. The organisations who are part of this application do not currently have an online information management system in place. In order to keep pace with change and to be able to collate information safely, appropriately and usefully for the future we recognise that we need to move away from database or hard-drive based systems. We will also make sure that the new management information system we purchase will be fully GDPR compliant. As members of the Carers Trust we have had support from other member organisations who have already invested in and developed their own bespoke online information management systems. While we are keen to look at systems already developed, each organisation will make their own decision on which system works for them based on their organisational capacity and needs. We are applying for funding to cover the initial buy in cost of a Carers Online Information Management System platform and the staff training required to effectively use the new system. It is the intention of all consortium partners to purchase the same system. One of the reasons of forming a consortium is to be in aposition to negotiate a better deal in terms of cost and ongoing support but also to be able to offer support and advice to each other. In preparation for this application we have started to look at appropriate systems currently used in other Carers Centres. The initial and ongoing costs of some systems make them prohibitive. Although at the time of submitting this application we have not settled on a specific system we have based that cost per organisation on the advice of some current CIMS providers whose systems would be an option. The funding requested would cover the licence costs and move all of us from a data-base, paper based system to a cloud based system. Where organisations have decided on the same system staff training will be provided collectively and offer shared support across agencies.
28/08/2018 £21,222 Volunteer Glasgow 4 • We are applying for funding to (a) deliver a comprehensive business requirements scoping exercise and (b) the development of a software application specification to deliver those requirements, with the aim of replacing the increasingly out-dated and hugely inefficient data capture and management processes for carer assessment, support, caseload management and our interim Carers Act census database. We will then aim to procure software solutions to deliver the specification with an appropriate budget from other sources. • We need to develop a common Information framework that works to support (a) the Glasgow specific Carers Support Services GCHSCP contract monitoring and evaluation requirements that can be used across all 7 geographical and helpline contract lots, (b) our Carers Act census obligations, (c) caseload management and carer support (CRM) administrative procedure efficiency needs, (d) efficient carer break/respite funding support CRM functions, (e) effective data control, consent, privacy and protection requirements, and (f) interaction with statutory information systems. • We are applying on behalf of the Third Sector partners (including Volunteer Glasgow) of the Glasgow City Carers Partnership and with the approval of the Glasgow City Health and Social Care Partnership (GCHSCP). • It is essential that (a) the business requirements scoping exercise is effectively facilitated, robust and comprehensive and (b) the specification process is conducted by someone independent of any potential suppliers but with the appropriate technical and customer service expertise: the section below refers to the proposed details of these processes.
20/08/2018 £10,000 Highland Community Care Forum 1 Connecting Carers is required to furnish the Scottish Government with the Carers Census for Highland local authority area. To enable the service to do this further development is required to their existing Dynamics 365 platform. The developments are: • New fields required in line with Carer Census requirements • To create and print the new Adult Carer Support Plan (ACSP) which meets the Act requirements – The current system allows for the existing ACSP to be created in the form of a word document. The new Adult Carer Support Plan, with the new fields, and an embedded Outcome Star (widget required) will need to be created/printed from the CRM platform via Word. • New Adult Carer Support Plan Review (updated in line with the Act) – The current system allows for the existing Adult Carer Support Plan Review to be created in the form of a word document. A report has been created to allow the necessary fields to form this report. The existing review requires it to be updated in line with the Act. • Mini Adult Carer Support Plan - A new report required to be generated for this document . This development provides choice and control for the Carers. • Dashboard – A creation of a management tool which with dual purpose, to monitor the Carer's journey, a mechanism for the team to access their workload and when further actions are required for Carers. • Carers Intranet – The creation of a secure space and notification system for individual carers to access the platform to update their personal data, to select how they would like to be communicated by the project and for Connecting Carers to receive some form of alert that changes have been made. This area will have to be controlled and protected by a unique personal ID number and password and be GDRP compliant. This development will truly embrace the vision that the Adult Carer Support Plan belongs to the Carer and ultimately in control of their own destiny. • Scottish Government Carer Census values – All fields existing and new to be updated with the values used within the Carers Census specification data document
20/08/2018 £10,992 Inverclyde Carers Centre 1 We seek funding to help adapt our organisation's information/data management systems and processes, and to ensure we have the resources, knowledge and understanding to collect the data thereby supporting our work in relation to the implementation of the Carers (Scotland) Act 2016. In addition, we are partnering Barnardo's who deliver similar support to young carers to ensure that there is equity for all carers and young carers by ensuring a consistent approach to recording Adult Carer Support Plans and Young Carer Statements across Inverclyde - clarification provided by applicant confirming these changes will allow Barnardo's to access this system thereby joining up things IRC Over the last year we have invested £6000 by working with Skioto Salesforce Consultants to move from a Microsoft Access Server Based Customer Relationship Management system to Salesforce Cloud Based Customer Relationship Management System. We require additional Salesforce.com consultancy support to develop a frameword for Adult Carer Support Plans. The framework involves data collection, retrieval/document generation and related staff training. The proposed solution will build on the existing data and security models within Salesforcee.com. We need to develop this system further to generate the relevant reports which will support the Carer Census. To do this we require: Salesforce User Licences Formstack for Salesforce Enterprise Edition App Licence Conga Composer App Licence Consultancy support to develop data collection methods, retrieval and train staff. Develop workflows to automate processes Confidential Waste Paper storage Upgrade IT equipment Microsoft 365 training
20/08/2018 £10,000 VOCAL (Voice Of Carers Across Lothian) 3 VOCAL has been (is being) contracted to support the completion of Adult Carer Support Plans (ACSPs) in Edinburgh and Midlothian. Both local authorities have adopted very different carer outcomes and process templates for ACSP assessment, outcomes and plans. VOCAL has been using an online case management system [CISS - Carer Impact Support System], specifically developed for carer support services in 2012-13 to reflect new outcome-focused carer support practice. VOCAL seeks funding to further develop this system to meet new local authority contractual and statistical requirements of the Carers (Scotland) Act 2016 / Carer Census and revised reporting criteria in two different local authority areas. This development will include: • Additional data fields and staff training to ensure mandatory and optional Carer Census information is recorded and reported • Changes to the user interface and workflow processes to capture ACSP data including emergency care plans, self directed support options and monitor the spend and impact of Carer Payments • Automation of key tasks and processes to reduce staff time spent on data entry and ensure compliance with statutory guidance and GDPR legislation e.g. Review triggers; timescales for terminally-ill cared for persons; deletion of personal data • Creation of accessible and printable reports to enable greater information sharing with carers and key partners e.g. printable Adult Carer Support Plans • Additional report functionality to measure outcomes at a global and service level (e.g. Impact of a short break or carer payment); to improve data aggregation and increase flexibility to respond to future reporting requirements • Packaging of key datasets (emergency contacts) to share with partners (i.e. Social care, community health and GPs) on request
20/08/2018 £10,000 Volunteer Glasgow 4 • Volunteer Glasgow supports to distinct geographical carers centres based in North West and South West of the city. • We are applying for funding to deliver a comprehensive suite of IT hardware and soft ware packages for both Centres with the aim of replacing the increasingly out-dated and hugely inefficient data capture and management processes for carer assessment, support, caseload management and our interim Carers Act census database. Improved IT functionality will also meet our contractual obligation to support (a) the Glasgow specific Carers Support Services GCHSCP contract monitoring and evaluation requirements, (b) our Carers Act census obligations, (c) caseload management and carer support (CRM) administrative procedure efficiency needs, (d) efficient carer break/respite funding support CRM functions, (e) interaction with statutory information systems and (f) effective data control, consent, privacy and protection requirements. • It is essential that Carer Services IT systems (ie hardware, software and services) are robust and current, more especially to be compliant with any software developments through the Glasgow City Carers Partnership in delivery of the Carers Act. • We are applying on behalf of both commissioned Volunteer Glasgow Carers Services.
20/08/2018 £10,000 Lanarkshire Carers Centre 1 We would like funding for three specific purposes: (1) To contribute towards the initial purchase and installation costs of a new telephone and communications system for Lanarkshire Carers Centre, allowing us to engage with more carers efficiently and effectively. (2) To help raise awareness of Lanarkshire Carers Centre and the quality of our service, reflected through a stronger brand identity, the quality of the information we provide and the ways in which information and support is accessed. (3) To help improve the quality of our reporting, further demonstrating our ability to meet and exceed the outcomes set by the local authorities, who have commissioned us to deliver carer information, advice and support services in Lanarkshire.
20/08/2018 £17,260 Quarriers 4 Purchase of Equipment/ Licences: The rural nature of both Moray and Aberdeenshire means heavy reliance for staff on handwritten documentation, typed up on return to their work base. This workload duplication can lead to delays in data submission to our database. This is why we are seeking funding to equip 20 support staff (6 in Moray and 14 in Aberdeenshire) with a 4G-compatible, secure, internet-accessible tablet, enabling them to input carer information directly to Charitylog, complete ACSPs and YCSs in electronic format, and access online information services, all while in the carer's presence, regardless of venue. This will: - allow timely completion of ACSPs and YCSs, working collaboratively with carers in the comfort of their chosen environment - create efficiencies, allowing staff more time to spend with carers in working to achieve outcomes - improve communication, enabling immediate updating of carer records, filing of ACSPs/YCSs, accessing reports/emails/information as required - transform the way our workforce operate, allowing them to be more adaptable in their support; this includes the potential to use Video Conferencing with colleagues and other partners. In particular, young carers may prefer to communicate via email, video call or social media - increase responsiveness, accuracy and immediate availability of data, ensuring greater compatibility with the reporting requirements of the Carers Act. Training/Consultancy for Data Collection and Retrieval: Individual carer support plans identify personal outcomes, monitored throughout the support relationship. Quarriers has adopted the Outcomes Star model of outcomes measurement, with the Carers Outcomes Star and My Star the two main tools. We have incorporated their principles into the assessment process for all carers, allowing a standard approach to outcomes identification and monitoring. However, although a valuable model, the Outcomes Star does not correlate exactly with local eligibility criteria and measures. It therefore requires some adaptation to fully support implementation of the Carers Act. We are seeking funding to engage Wren and Greyhound, independent third sector consultants, to help us evaluate and report on our outcomes monitoring and reporting, and develop a more robust, locally-appropriate series of measures. This will include consultation with carers to ensure their views and experiences are reflected, and with Local Authorities regarding their reporting and information requirements. It will also take account of the Scottish Government Carers Census dataset. Together, this will allow us to advance our current method of data collection and retrieval. We will share our findings with other carer support providers in Scotland Our experienced management staff will ensure the consultants' recommendations are rolled out via training and ongoing support to all staff involved in supporting carers, ensuring effective application of the improved model and data collection methods.
20/08/2018 £10,000 Angus Carers Association 2 The data base system that all staff at the Carers Centre use at present (ACT!) is not sufficient to allow us to capture all the requirements of monitoring and reporting analysis that will be required in our new SLA/Contact. (It has yet to be decided by the AHSCP which legal framework , SLA or Contract we will be commissioned through). We require support to identify the most appropriate modern CMS which will allow us to use staff time more efficiently to collect and report on: - Outcomes & Impact Recording and Reporting - Joint use of the new Adult Carer Support Plan with a joint Privacy Notice in place and a Partnership Information Sharing Protocol in place. - Monitoring and Reporting into the data set requirements of the Carers Census - More effective and efficient case management of individual prospective, current and former carer information which is designed to be compliant with GDPR requirements. We would like you to fund a expert consultant who, through a short term contract with us, can project manage the migration from our current system to that of a more modernise system that will future proof organisational needs. The consultant would work with the Research and Information Officers from AHSCP and staff from Angus Carers Centre to ensure the new system develops into a bespoke system which meets the reporting requirements of our new Contract/SLA and other reporting requirements of Angus Carers Centres from other current and new funders). This will include the identification of the most appropriate CMS system. At present I understand that Salesforce CMS is being embedded into a number of carers centres across Scotland, therefore it would seem reasonable to use this as a baseline. By the end of March 2019 this project the consultant will have ensured that our new CMS is up and running, all staff have been trained in it's use, a local training manual will have been developed to use as refresher for existing and as part of an induction package for new staff. Angus is a large rural area. Our Carer Support Worker and Carer Development Workers all work within an agile working framework which allows them to work from a wide range of offices across Angus, including local Health Centres where they are embedded into the practice teams including. This also gives them the option of working from home. To provide them with the resources they need to do this they all have access to laptops and iphones. The laptops have remote access programmed into them which are compatible with their iphones. This allows workers to access their emails through office 365. Therefore another aspect of this project which would require funding would be a block of time for our current IT Consultant to set up remote access for our new CMS.
20/08/2018 £10,000 Fife Carers Centre 3 Our current database is unable to provide the data regarding carers that is required for the Scottish Carers Census, having been developed several years ago to meet the requirements of our services and our funders at that time. This was mainly general statistics rather than the more specific data required for the Scottish Government. Having looked at the capacity and ease of developing our existing database in comparison to have a new case management system the benefits of a case management system tailored to our needs would be more effective and efficient, enabling us to capture and report on indicators required by the H&SC partnership as well as for other funders. We would also be able to expand the system as required to meet our future needs. This would enable us to manage our carers' cases more effectively. For example, we would be able to capture carers who decline to have a Carer Support Plan completed, but monitor what support they do accept and access despite not having gone through this process. We would also be able to record outcomes for carers who access the Hospital Discharge service, and follow up work with those carers who are then transferred to our community arm, receiving ongoing support from our core services. Outcomes for the carers who use our Befriending Service are currently captured in isolation from the rest of our service because of the limitations of our current database. A bespoke system will enable this data to be integrated and analysed and monitored in a more effective way. We are applying for funding to purchase and set up such a system and to contribute to the cost of training, transfer of data and licences for the first year. We have discussed with Health & Social Care what our needs are and what we need to produce the required data for the Carers Census. We have spoken with other carer support providers about their experiences of systems as well as discussing our requirements with a company experienced in providing case management systems for the third sector, including carers centres.
20/08/2018 £26,467 Carers of West Dunbartonshire Limited 3 We are seeking CATS funding to allow us to purchase and implement a new cloud-based CRM software system. This will enable both our organisations to more effectively manage the carers journey; ensuring seamless service access and linkage, and more accurate tracking and monitoring of the local carer profile contributing to a successful annual carer census process. Although separate organisations, we appreciate the similar and often overlapping nature of the provision offered to our respective client groups and that for a number of young carers we together offer a continuum of support. For this reason we are seeking to develop a shared database system with individualised interfaces in order to reduce potential duplication, increase connectivity and achieve potential economies of scale. The proposal also includes provision for data transfer to ensure that the new system is used to its full potential in supporting trend analysis and reporting. Initial staff training costs across both staff teams has also been included.
20/08/2018 £10,000 Carers of West Lothian 3 We are requesting funding to support the development of an online Salesforce CRM (Customer Relationship Management) system. The system will allow us to meet the performance information reporting requirements linked to the introduction of the Carers (Scotland) Act, and the additional information management needs as a result of our new service model, which includes providing information, advice and support to people with disabilities in addition to our carer support service. We have identified that our current database system does not collect all of the information required to support the Carers Census information. We considered updating our existing database, however this would have been too cumbersome and would still require a high degree of manual intervention to produce reports. The new CRM system will be developed to capture the Carers Census 2018 monitoring information required by the Scottish Government, ensuring that the key information relating to all carer contacts is recorded including: • Postcode, date of birth, gender, and ethnic group for each carer • Information and advice • Practical support • Counselling / emotional support • Training and learning • Help with financial issues The system will provide robust reporting functionality enabling us to improve our evaluation processes. It will be set up in a way that links directly to the carer support planning processes we currently operate, so that we will be better able to measure the impact of the services we provide on individual carers' lives. The CRM system will collect the same profile data and information on the services and support provided to people with disabilities. We are planning to expand the use of the system for communication management (such as tracking marketing campaigns) and interactive engagement (from surveys, newsletters to sponsored events). The initial requirement is to ensure that Salesforce can be used to store this data safely and securely, allowing it to provide a 360 degree view of carer interactions that can be shared with members of staff where appropriate. The following high level functional requirements have been identified: • The ability to store and share information relating to carers, (within their defined different categories), and outcomes in a structured way with a security model to control the visibility of records depending on the type of user and their reporting requirements • Provide a series of automated email alerts or similar • Ability to track and analyse the impact questions on surveys • Ability to produce reports and visually pleasing dashboards filtered by any number of criteria related to the age of the carer, nature of the carer's support requirement, well-being, events attended (support groups, training, 1-2-1s), onward referral, time period, outcome, etc. • Remote accessibility via desktop web browsers and common mobile devices. The system will be developed to ensure that CoWL is GDPR compliant.
13/08/2018 £10,000 Senior Citizens Scotland Sucessfully securing funding for this project, will enable the charity to further develop this income maximisation service in order to meet the demand relating to the very complex welfare reform. The project has successfully proved, there is a requirement for this service via increased demands looking for support. It will continue to offer an income maximisation service within a 5 mile radius of Glasgow. It will allow the charity to continue to employ a part time Welfare Officer to meet these demands and provide a safe and secure environment to accommodate clients needs.Proposed visits; 220 people will receive two visits, the area outwith Glasgow to be covered will be streamlined in order that more clients can be seen. This will increase the numbers and make the service more cost effective
09/08/2018 £10,000 The Ridge SCIO 1 The Plenty Project has been an enormous success to date, with even greater reach and impact than envisaged. It has become an absolutely vital and relied-upon part of our local community's landscape, in supporting and improving the health/wellbeing of individuals and families. In particular, it has helped to address local inequalities of access to the opportunities, knowledge and skills necessary to thrive. We want to further embed this provision, to build on what we have learned, to hone our offering further to ensure we reach even more of the people who really need this wide-ranging service, and to consolidate the fantastic progress made to date. It is already recognised, valued and depended upon by a wide range of partner service providers, who have come to rely on this provision for their service users, and we want this year to further consolidate the understanding that this sort of provision is absolutely vital locally. At the end of the year, we want these partners to be fully behind our efforts to ensure the service continues thereafter Another year will allow us to develop further our efforts to widen financial support for the Plenty Project, to ensure that it is able to continue. Demonstrating its value further to eg schools will encourage them to seek to find funds to pay for continued provision. In this way, we seek to ensure the continuing beneficial impact of the Plenty Project in mitigating the effects of welfare reform, combating poverty and inequality, promoting social inclusion and having a preventative impact in our community. We are working right across age groups, from the youngest to the oldest members, and expect to see the impact of our work have a strong positive ripple effect, as children locally grow up having had the opportunity to try different foods, to learn about nutrition and to make delicious meals from scratch. This will impact their own health and wellbeing, and that of generations to come. The positive impacts already evident from reduction in social isolation and improved inclusivity will also continue to be felt. Relationships have been and will continue to be formed across very disparate parts of the local community, where eyes have been opened to the extent of deprivation and genuine suffering locally. In addressing our local Area Partnership about the Plenty Project, we referred to some of the issues faced by our clients/volunteers, including heroin addiction, prostitution and child abuse, and one individual lying in a diabetic coma for 3 days un-missed because he had no friends or family, and no involvement in any community groups. Members of the committee were incredulous that such lives were being lived under their noses, and we have seen a marked increase in levels of support for our work as a result of this, including attendance at community meals and involvement in hosting the Xmas lunch. This is a very important part of building a more equal society at a local level, removing stigma and reducing the tendency towards ghetto-isation, which is so damaging to all. The Plenty Project is a vibrant and flexible response to the needs of the local community, with outstanding results and reach. We want to ensure that it can continue into the future, and see this as a vital opportunity to further prove its worth, to build and consolidate support, exploring the potential for shared delivery and eliciting commitment to financial support where possible/appropriate from partner agencies.
09/08/2018 £10,000 Minority Communities Addiction Support Services 3 Further funding will allow us to continue to be a bridging service and work in partnerships with statutory services to reach more vulnerable and disadvantaged people in the heart of these BME communities. It will also allow us to work in collaboration with a wide range of agencies and representatives from the BME communities. It will enable the sharing of resources and skills and help connect people and communities together from within these 'Hard to reach BME communities' and deliver needs based support service. We understand that working with marginalised communities has its challenges, we can be the link between the communities and statutory services to help break through these barriers, and to build trust within these communities to engage better with other services. This funding will help us to continue bridging these gaps and reduce the barriers by allowing people from all communities to engage in services and have equal access to opportunities, treatment, care, and services. We have established strong links with partner agencies. Further funding will allow us to continue to do this and establish new partnerships. . Supporting people in a culturally sensitive manner, recognising cultural traditions, issues and barriers helps us to support people with respect. This understanding is vital to help to build a good strong, working relationship. This enables us to work better and help, support them to maintain their tenancies. Have access to advice and information. Manage money matters better, reduce isolation, make positive social connections, build self –esteem and confidences, improve health and well – being, learn new skills and access volunteering and training opportunities, take control of their lives and supporting families to work better as a family unit, and making positive changes will help communities to work better together. Outcomes that can be achieved Managed to maintain tenancies Better understanding of the Welfare system Access to information and advice Manage Finances Better Better Health and well – being Use of alcohol and drug misuse reduced Improved skills and confidences Reduced isolation Improved family relationships Living in a safer environment Take Control of Their Lives People and communities are involved in the design of our project. There is no other duplicate service, which bridges these existing gaps, to work within these communities with these approaches. It will allow us to use a variety different approaches and methods to deliver this project.
09/08/2018 £10,000 Outside The Box 3 The funding will help us to continue utilising the peer support model to give older people in Falkirk the opportunity to help each other. It will give them the opportunity to learn, share and grow, in a safe and welcoming environment, surrounded by people with similar experiences. The funding will help us build on challenging social isolation of older people in Falkirk area and the ways in which they can maintain and improve their well-being. Additional funding would mean the original group could have the breathing space to establish ways of sustaining the group after the funding ends. The funding would also allow us to continue working with the Falkirk town centre group, introducing a variety of activities to strengthen bonds between members. The groups would have a space to meet and participate in opportunities in their community that supports their overall well-being. We would be able to organise joint activities, bringing everyone together and widening the support network further. All of the learning from this project will be incorporated in the co-produced guide. The guide will also raise awareness about the issues that serve as barriers to well-being for older people. It will incorporate learning from the projects, which should be very helpful to anyone considering starting their own group. For instance, we found that if you start a group by organising meetings in a café, it makes it a lot easier to get the initial interest and lots of people to come along. However, in order for those people to form friendships, weekly meetings in a café might not be enough. The funding will allow us to directly engage with 30-40 people, and the guide should benefit an even larger group, as it will be disseminated widely.
08/08/2018 £10,000 Hillhouse 2 The funding will be used to give 250 women throughout Ayrshire a mother and bairns box. The box includes the following: a nightdress, breast pads, maternity pads, shower gel, shampoo, deodorant, toilet bag, slippers, toothpaste, toothbrush, pants and lip balm for the mother. The bairn's box will have items that are not included in the Government box; cardigan, nappies, wipes, baby bath, shampoo moisturiser, baby oil cotton wool, hair brush, sponge and muslin squares. These vulnerable women who received a mother and baby box would normally have been socially excluded as they did not have the funds to purchase the necessary toiletries required for going into hospital. The difference the Mothers and Bairns box made to the mother was huge. Gone are the worries about how she is going to manage to purchase the items, thus relieving mental anxiety and stress. The health visitors and midwives tell us that the pregnant women lie about having forgotten their toilet bag, when clearly there was no toilet bag in the first place. As well as relieving mental anxiety the Mother and Bairns box also relieved social anxiety. The mother has the same essential items as other mothers giving birth in the labour ward. The Scottish Index of Multiple Deprivation shows that almost a quarter (23.9%) of the datazones in Ayrshire are among Scotland's 0-15% most health deprived; we believe our boxes give a good start to new mothers and their babies. A final benefit to vulnerable, pregnant women is the health benefit that comes with the provision of hygienic products which allows her to look after herself as well as her baby.
08/08/2018 £10,000 Fife Arabic Society 2 It will increase the capacity of FAS to deal with the continuing influx of refugees, and cope with the constantly increasing demand for services. It will also enable us to provide support over a wider geographical area. It will increase our IT capacity to provide online access to Jobsearch and Skills Training. It will provide employment for a Project Worker to help manage the increasing volunteer workload, and activities at the Skills Academy
08/08/2018 £10,000 Lanarkshire Deaf Club 2 This funding will enable this vital service to continue to support the Deaf Community. By encouraging the Deaf Community to access employment opportunities it in turn has a positive impact on their mental health. Some Deaf people can go for days without being able to communicate with anyone. The increase in the job club to two days encourages the Deaf population to move from the welfare system and into employment thus combating poverty. By increasing the service we are giving the Deaf community somewhere to go to chat in their own language. We are also planning to raise awareness with employers about Deaf awareness and how some of the the new technology being used is discriminating against not only Deaf people but people with other disabilities.
08/08/2018 £10,000 STRIDE 2 The additional funding will help us to consolidate the success we have made with the African women and also help us scale up the project to involve African men and their young people. This project will increase the number of beneficiaries from just women to focusing on the entire African families who are lonely and isolated to help them get involved in community work through gardening activities and volunteering. The funding will help us increase the hours for the sessional worker from 12 hours per week to 20 hours per week which will enable the worker to create 3 project delivery groups: a group for young people, men and women; recruit an additional 9 volunteers to help with the project delivery and deliver 12 training and awareness sessions for young people, men and women for 12 months. The sessional worker will bring in new specialists from garden specialists, welfare specialists, employability/volunteering specialists and welfare people to help the African people in Dundee to overcome the negatives as a result of welfare reforms. The sessions will be attended by 10 men, 10 young people and 15 women monthly. The sessional worker will also invite gardening specialists to help the 35 people with weekly gardening activities. The sessional worker will also organise and coordinate outreach work involving 5 women going out in the community to recruit that hard to reach and isolated African families in Dundee to get involved in the project. The sessional worker will have more time to help the women, men and young people build support networks that will help them cope with the negative outcomes of welfare reforms. By supporting the whole African families in Dundee to overcome their loneliness and isolation through the gardening activities, community outreach, training sessions and awareness sessions, community events and volunteering will help such families to integrate easily in the society.
01/08/2018 £10,000 Home-Start UK Following on from 9 months inquiry, working with 6 local home-starts across Scotland to develop remote/digital services, we have learned there is a need for digital mentoring and confidence training across our network. We employed two consultants to do this work with the 6 Home-Starts this included levering in digital champions training for 3 of them and have signed the charter. We have a client group that face multiple barriers and volunteers become trusted mentors almost family members. Using this position we hope to increase digital participation amongst our client group especially those facing isolation, mental health and poverty issues. The training would be e learning and focus on increasing skills, confidence and cascading these to the families we support. This would form an integral part of our 24 hours of training for new volunteers and CPD for existing volunteers. We would explore accreditation process to give the training high value and test it with volunteers in up to 4 locations and put into place improvement tests to measure success at cascading this with families that are usually faced with issues of isolation, mental health, poverty, and educational attainment. This would also include a mini test of what is needed family and volunteer wise to set up and run a family remote support service in a rural area where access to digital tech is limited. Currently we have 800 volunteers supporting 3000 families and 6000 children. We would hope to increase this reach both volunteer and family wise with a remote service. We will pilot the e learning course with at least 40 volunteers cascading this to at least 40 families.
01/08/2018 £10,000 The Ridge SCIO 1 Digital You aims to connect vulnerable people to their potential and their rights through the digital technology that is taken for granted within communities and workplaces. Digital You will involve relaxed and informative workshops that will provide the necessary foundational digital skills to help improve quality of life and employment prospects. We would look to narrow the skills and employment gaps for vulnerable and marginalized members of our community. Our subjects will include: USING A COMPUTER OR DEVICE Learn about using a computer or mobile device such as a phone or tablet. This subject covers basic skills such using a keyboard, a mouse or a touchscreen. ONLINE BASICS/STAYING SAFE How to search, explore and use the internet, keep in touch with email, use public services online - all while being safe, secure and respectful. MORE INTERNET SKILLS Ensuring confidence in everything you might need to do on the internet, including benefit management, banking, online shopping and social media. FINDING A JOB ON-LINE Finding and applying for jobs is difficult, but learning how to search and apply for jobs online and making the best of your CV should help with process. IMPROVING HEALTH ON-LINE How to make appointments online, order repeat prescriptions and find advice on specific symptoms and conditions. MANAGING MONEY ON-LINE Finances are increasingly manged on-line, this subject will help inform on how to budget, bank and shopping online in a safe way. PUBLIC SERVICES Find out information about public services and save time and money by visiting local and national government websites. Using the internet as a free resource for continued and self-directed personal development.
01/08/2018 £10,000 Mount Vernon Community Hall 3 Our intention is that our existing community volunteers will run this project. We intend to run basic fun tutorials that will encourage peer to peer and cross generational learning between local residents and also within families. Our target audience is primarily the over 65 age range integrated with support and involvement from our younger school age residents. We want to support people who are both physically isolated but also feel isolated due to the barriers that a lack of IT knowledge can create between for example grandparents & grandchildren. The activities will include specific subject tutorials but also less formal drop in 'fix-it’ sessions. The sessions will run one or two afternoons a week after school. In order that we retain a level of flexibility within the building we plan to use portable IT devices such as ipad's and/or tablets. We would also use gaming equipment to encourage cross generational interaction through games commonly played by younger generations. We also plan to invite people to bring in their console's and games to the hall so that we could hold a games evening where people can challenge each other in a fun tournament type of idea. We would hope to encourage people to bring along their own devises with them so that they could continue learning at home and become familiar with their equipment. However, the equipment we require from this funding will allow people to allow those who cannot afford their own equipment, convince those who don’t currently own the equipment due to not feeling confident or not yet seeing the advantages of having one in their own home. To having a convenient option where there reliable an equipment at the hall ready and set up for them to start learning.
01/08/2018 £10,000 Argyll Lomond And The Islands Energy Agency 1 Our project would like to introduce digital skills to people at home to help address their energy issues and alleviate fuel poverty. We think by introducing the benefits of digital skills through our energy advice to those with little or no digital knowledge or experience will help drive uptake to learn futher. We know our clients are more engaged with referrals made to third parties if the referral is made through trusted intermediaries, like ourselves. By demonstrating how the use of digital skills can help lower energy costs and save money we hope that our clients are more inclined to further develop their digital skills. We recognise fuel poverty isn’t a stand alone issue and many people facing fuel poverty may have other issues that require help and assistance. We regularly make referrals to Home Energy Scotland for energy efficiency funding measures, Scottish Fire and Rescue Service for fire safety checks and foodbanks. We believe a holistic approach is vital to ensure we help people improve their lives and leave a legacy. Digital skills fits perfectly with this ethos and we recognise there are many people, especially the elderly and vulnerable living in Argyll and Bute that are behind with the evolving world of technology. We believe introducing digital skills to energy advice will not only help improve their energy behaviours but also open a door to take their digital skills learning further.
01/08/2018 £10,000 Community Asset Project 1 The project will run a series of basic digital and financial literacy classes to 36 young people lacking in confidence and self-esteem due to exclusion from mainstream activities to develop their digital and financial skills, thus improving their confidence and self-esteem. The funding will help pay for Professional IT Sessional Staff fluent in both English and Portuguese aside from delivering the training, would help identify and recruit 10 aspiring volunteers who have more advanced IT skills, cost of learner packs with additional information in Portuguese Language, marketing and promotion costs, and running costs such as paper/ink. We will purchase 5 new laptops and we already have secured software licences for the latest Microsoft Office package from TT-exchange. Young people will be able to choose which device(s) (desktops, laptops, tablets) they will be comfortable with. They will also be taught about the range of devices that are available. The project is unique in that it does not require them to master the use of English language before they are able to learn digital & financial skills as an interpreter would be provided. The funding will help improve their basic digital (Surf the internet, email, messaging, social media, understand internet security, manage & store basic files and documents) & financial (day to day budgeting) skills and help tackle a variety of activities such as creating and uploading a CV on to Universal Job-match, creating a Universal Credit account, completing online job applications and applying online for benefits such as Working Tax Credits. Activities: Friday activity/4pm-7pm- Workshops on Computer Literacy (108 contact hours -3 hours x 36 weeks). Saturday activity/12noon-2pm- Financial Literacy (money management) (72 contact hours -2 hours x 36 weeks). The workshops will include money/budgeting advice; Savings; opening an account; Causes of debt and how to deal with impulse buying etc.
10/11/2017 £10,000 Whiterose Community Hall 2 The Whitersoe Community Hall is a registered charity in Scotland and our Management Committee are responsible for the day to day operations of the Whitersoe Community Hall and have the responsibility of supporting the neighbourhood by offering services that are based on need and interest. We want to deliver a new service that will be community orientated and one that promotes social inclusion as we hope to encourage people to volunteer to provide meals and share their other skills and resources to help us reduce the costs of everyday living for families in need of our support. However, the main focus of this new service will be to offer support with Welfare Advice and Health and Wellbeing activities for residents of the Whiterose area of Parkhead who may be struggling with issues as a result of welfare reform and poverty. We have come up with the name of "MA MAWS" after we formed a small focus group and discussed some ideas and we came up with the fact that when someone hits a crisis in life the best person to go to would most likely be their mother who would support the and feed them. So "MA MAWS" sums up what we are trying to offer which is to create a friendly family orientated service that will offer food, advice and support in financial training and health and wellbeing. So, the acronym stands for Meals Advice Money Awareness &Wellbeing Support. This area is in the most deprived 5% in SIMD 2016 in terms of overall ranking and it is also all in the most deprived 5% for the Income, Employment and Health Domain Rankings for 2016. In SIMD 2016 overall rankings, this area is in the most deprived 5% and in the most deprived 5% for the Income, Employment and Health Domain Rankings. The Whiterose neighbourhood has been fragmented due to redevelopment. The Whiterose Community Hall sits in the centre of newly built houses with older houses around them. The area is now populated by a mixture of previous tenants and new tenants with a mixture of nationalities and capabilities. This neighbourhood used to be a densely populated area and it has experienced many societal issues and in particular it has witnessed the deaths of 2 young people due to gang fighting which can also be associated with the impact of decades of poverty. Those residents who remember the past do not wish to see this a similar culture of return and these like-minded residents are now taking a lead role in re-shaping their community by developing the Whiterose Community Hall's Management Committee to offer more positive alternatives to what previously existed, and this will include a service that helps to combat the impact that welfare reform polices is having on residents. Before the regeneration of the area there used to be a primary school on our doorstep (St. Mark's) which has since closed. This has had an effect on people's lives as it has added further to the effects of poverty as families have had to cope with added travel expenses and or reduced time to go to work by taking their children to and from school which for most of them can mean over an hour per day. The neighbourhood has shown great resilience over the years with many families experiencing the negative effects of welfare reform policies. However, there are many new residents moving into the area and the Community Hall's Management Committee has now been re-formed over the past year and they are pro-active in developing the services that they can offer to residents. They have done a marvelous job in keeping the hall in the possession of the local community, with the support of Glasgow City Council, and the hall is a fantastic local venue that can be utilised to offer services that can help the neighbourhood flourish again, which is needed as the number of people living in the area continues to grow. Some of the regular activities that have taken place throughout the year were: • Lunch club for over 50's • Kids Club. • Happy Feet Dancing. • Community Fun Days. • Community Consultation Events. • Walking Football Group. • Men's Health Promotion Programmes. • Men's Groups. • Youth Club (over 12's.) • Tai Kwon Do. • Kettle Bells Classes. • Young People's Music Group. These programmes have been supported by partners such as: • MENSELF +. • Age Scotland. • Playbusters. • Parkhead Youth Project. • Thriving Places. • Glasgow Disability Alliance. • Glasgow Kelvin College. This new service will also act as a first point of contact for local people and will give them direct access to an informal neutral base to challenge and explore issues and topics such as: • Un/Employment. o Assisting with and linking people to other agencies for C. V's, form filling and interview techniques etc. which will be a valuable service as the local Job Centre is about to be relocated to another area away from Parkhead. • Advocacy support. • Community issues. This new service will be of particular benefit to residents who are unemployed, lone parents, people with disabilities and those who have relocated here from a different country. Those who work can also benefit by contacting us when the service is not being offered, as the Hall is open most nights and at weekends, and they will be prioritised by staff to ensure that they receive support at a time that is suitable for them to tackle with access barriers. The new service will be managed by the Whiterose Hall's Management Committee and we aim to deliver the following: • 1 session per week x 4 hours x 50 weeks for 1 year = 200 service hours. We require funding to employ: • 2 x sessional staff for 50 weeks. • MENSELF + to deliver the health and wellbeing part of the service for 50 weeks. The idea originated from an initial community consultation day event in 2016 and after a further 3 consultation events since then where it has been clearly identified by residents that there is a need for them to have easy access to support in relation to welfare and health and wellbeing. There are similar services available in the wider Parkhead are however there are access issues for many of our local residents and this leaves them disadvantaged regards these valuable support services. The Welfare Reform Committee visited Parkhead Citizens Advice Bureau in March 2014 to meet claimants affected by benefit sanctions and highlighted that: • Communication from Department of Works and Pensions to clients can be poor and it is often difficult to contact the appropriate person who has made the decision to sanction to find out reason why. • There is little information available to claimants about hardship payments or the ability to appeal a sanction decision. • Claimants are expected to search for work online (using the Universal Jobmatch facility), however many claimants are not computer literate or do not have easy access to a computer or internet. • The threat of benefit sanctions being applied, and the conditionality requirements can be a constant source of stress. If a sanction has been applied, then all the Job Seekers Allowance is lost for a certain period of time. Claimants can get into further debt or have to borrow from friends and family. • The use of food banks has increased. Citizens Advice Bureau said that the main reason for the increase in food banks was the maladministration of benefits. The nature of the service will be such that anyone wishing to access immediate crisis support can do so with the support of the staff available on the day and there will also be structured programmes available to offer people the opportunity to develop their existing skills in areas of finance, health and wellbeing to enable them to affect positive change in their own lives to help combat and minimise the impact of welfare reform. These sessions will offer the following: Made of Money: Made of money provides coaching, training and resources that help to build the skills for financial confidence, while uniquely focussing on the personal values, emotions and pressures which impact our decision making. The course covers: - Better budgeting - Building your savings - Understanding credit and debt - Exploring values and attitudes towards money - Coping with consumer ultra - Teaching children about money and improving family communication By delivering the made of money course to individuals/ families we aim to: - Help families talk, listen and learn about money - Enable families to have more open communication around money and the issues it raises within the home. - Empower adults to feel more in control of their finances and the wider emotional impact that these have - Equip children and young people with the skills needed to make informed choices about money. We will carry out 5 x 7-week courses over a period of 12 months. Each course will work with a maximum of 12 individuals and will also include a session where the whole family are involved. Participants will take part in fun activities which will get them thinking about how they spend their money and look at practical ways of saving. They will complete a spending diary throughout the course which will help with budgeting and planning. Health and Wellbeing: MENSELF + is a partner who will provide their MOT 4 MEN programme which is proving to be hugely successful in engaging men in health promotion activities and affecting change in their help seeking behaviours. This programme will be adapted to offer men and women a health and wellbeing service as well as having other health agencies in attendance on an ad-hoc and identified need basis. This programme is based around the premise that people sometime look after their cars more than they do themselves and the idea is to attach the concept of regular tune-ups to their bodies and mind as well. This service will focus on key areas of health and wellbeing that are directly impacted by welfare reform and they include: • Shock Absorbers – Coping Skills; o Here people complete a questionnaire on how they cope with their daily life. • Exhaust Fumes – Smoking: o Questionnaire on if and why they smoke. This is enhanced with 3D Models of the effects of smoking on people bodies. • Fuel Consumption – Alcohol Consumption: o Again. a questionnaire is completed asking if, how often and how much they dink and what they like or dislike about it. This is also enhanced with the use of 3D Models on the effects of alcohol on their body. • Oil Pressure – Blood Pressure. o This section checks people's blood pressure and develops discussions around concerns of lifestyles and stress levels. • Chassis – Waist Measurement. o This section is based around wait measurement and develops discussions around healthy eating and lifestyles. These stations generate discussions around lifestyles and help seeking behaviours and set out to encourage people to affect and manage positive changes. Just as a car fails an MOT, improvements that are needed will be identified on the day of the Service and changes made will be identified at regular intervals after the Service as people come back to the Drop-In and changed that have been made and or maintained will be recorded to measure the impact of the service. This will be complemented by workshops on the areas above where we will facilitate an educational journey in: • Developing coping skills. • The effects of smoking and passive smoking on health and wellbeing and people's budgets. • The effects of alcohol on health and wellbeing and on family members and how this links in with family budgets. • Healthy eating and lifestyles and how this impacts on family's budgets and health and wellbeing. Employability and Skills + IT Club: This will be an informal resource offering unemployed people support with completing CV's, job search, filling out application forms, preparing for interview and access training opportunities. We will also offer support to access Wellbeing courses that will provide support with: • Confidence building. • Communication skills. • Team working skills. • Identifying personal strengths. • Motivational techniques. • Exploring barriers and developing resilience. • Relating personal strengths to employability skills. Additional Targeted Support: Thriving Places will partner with us to complement and enhance this new service by offering additional support to young people and families by delivering a Homework and Cooking sessions each week. Thriving Places is the name given to an intensive approach that targets specific areas of the city of Glasgow to make better use of existing assets and resources, such as the Whiterose Hall, as our area has been identified by the Glasgow Community Planning Partnership as having consistent levels of inequality relative to other parts of the city including, when you look at child poverty, health indicators and levels of unemployment and require a targeted approach. This new service is also our attempt at a targeted approach to combat the impact welfare reform on our community. We will also recruit volunteers to contribute to making food and supporting families to create affordable healthy eating menus as well as providing healthy free eating options throughout the sessions. Ad Hoc Agencies: We will host days where external agencies will complement our service by presenting information, advice and workshops on issues such as: • Being a Carer. o East End Community Carers. • Household power. o Scottish Power. • Benefits. o Welfare Rights Services. • Disability support. o Glasgow Disability Alliance. • Healthy lifestyles. o NHS. The Project will be further supported by the local youth project, Parkhead Youth Project, as they have agreed to support the delivery of any family orientated events and they have committed to giving us the use of their mini-bus whenever it is needed, subject to availability. We aim to foster, promote and develop partnership working in the area as a fundamental component of preventing and responding to the impact of welfare reform policies to enable us to develop effective referral systems to external agencies that can offer specialist advice and support.
10/11/2017 £10,000 The Larder West Lothian 2 What we will do The larder's proposition is that it will develop and pilot a new project called Food For All. This project will offer weekly dining and volunteering experiences for individuals and families who have been impacted by welfare reform, are on low incomes and who are experiencing food insecurity. These dining experiences will provide access to high quality nutritious meals made by existing volunteers and trainees from The Larder cook school, supported by chefs from The Larder and visiting Chef's from local businesses across West Lothian and beyond. The food will be sourced from the Fare Share Cloud system working in partnership with the local Tesco store. Our own suppliers will be asked to sponsor events as will local businesses. Each week we will offer 20 dining experiences, for individuals and families, in our bespoke cook school and café/bistro, rising to 30 per week by the end of the project. Diners will be referred from a range of partners including; social work, advice shop, Whole Family Support, youth Action project, West Lothian Drug and Alcohol Service, Women's Aid, Homeless organisations, WLC Housing services, Family and Community Development West Lothian, youth Services, Adult Education, criminal justice, Housing Associations. As the project progresses diners will be asked to volunteer in the kitchen, preparing and cooking the food. They will learn how to cook the meals for other diners and will have a meal themselves. Those willing to volunteer will then go on a cooking rota and will participate in future dining experiences either as a volunteer cook or as a diner. In addition to cooking for diners the new cooking volunteers will be offered access to free cookery classes at The Larder which will provide a bespoke programme for each based on their needs i.e. it will take into consideration their current living circumstances, family set up, their physical ability and their existing skills in food planning, budgeting and cooking. Initially the dining events will operate once per month, increasing to weekly by the end of the project. The project will be delivered from the Larder's bespoke cook school in Livingston. We recognise that transport may be an issue for some so we will recruit volunteer drivers and seek sponsorship from First Bus and Blue Bus who are the two main transport operatives servicing the area. At each dining event partner organisations will be on hand to provide advice on income maximisation, social security, job search opportunities and signpost to relevant organisations. Larder staff will be available to offer advice on planning meals and cooking of a budget. Recipes will be handed out each week and will be incorporated into a recipe booklet at the end of the project. The recipes and the recipe book will include hints and tips on cooking on a budget, cooking for one, cooking for large families, cooking without a cooker, one pot cooking, slow cooker cooking and general advice on how to cook in a variety of living circumstances. This process will enhance partnership working to address food insecurity in West Lothian and increase each partner's understanding of what people are experiencing in relation to food insecurity and why. This process will also facilitate the development of life skills such as cooking, social activities for those in financial hardship and build resilience for individuals and families to respond to the financial circumstances that they are living in. The approach that we have adopted will facilitate a 'normalisation' of food for those that do not normally have the opportunity to access high quality restaurant food, reducing food inequality that is creeping into our society. Overall the project will work with a minimum of 300 people over the year and will provide over 1000 meals. We will recruit a minimum of 40 new cooking volunteers, 5 volunteer drivers and a minimum of 5 visiting chefs. We recognise that many of the diners will return more than once, until they no longer require the service. We will provide 3 x 3 days cookery courses for a maximum of 30 individuals and will provide a minimum of 15 fee places for referred children into our kids cookery classes Why we want to do this The reason for the development of this pilot project is based on our own recent experiences and local and national research. Household food insecurity (HFI) has become a subject of policy concern in Scotland and the UK in recent years with research evidence indicating that there are an increasing number of households which are unable to sustain normal patterns of food shopping and eating, and are seeking charitable food aid (or other support) to help them do so. In addition to this policy concern, increasingly food is being polarised in our society, becoming a social focus for those with a higher disposable income whilst increasing numbers have to turn to emergency food aid, do not enjoy food and it plays no part in social activity for them. At a local level a recent report commissioned by West Lothian Council (FOOD INSECURITY IN WEST LOTHIAN 2016) recognised that foodbanks are the most visible indicator of food insecurity but are not necessarily the best measure as they specifically limit support to food packages for three days on a maximum of three occasions. The report identified that West Lothian has nine food banks; Bathgate, Boghall, Blackburn and Seafield, Broxburn, Deans, Dedridge, Knightsridge, Linlithgow and Whitburn. These are largely staffed by volunteers and have different days and hours of opening, ranging from two to three hours per day and one to three days per week. None are open at the weekend. Estimates of food insecurity in West Lothian vary and range from: • the 2,011 adults and 2,534 children benefitting from Trussell Trust food bank support in the 12 months to September 2016. Another way to estimate need is to use the results of the Insecurity and Social Exclusion (PSE) research project and apply these to West Lothian so that; • the PSE reports that around 1 in 20 people are unable to afford an adequate diet which, applied to the West Lothian population of 178,550 would amount to 10,713 people. • the PSE report that 7% of adults in Scotland lack adequate key food items (two meals a day, fresh fruit and vegetables daily; and meat/fish or vegetarian alternative equivalent every other day) – which applied to the West Lothian adult population of 143,448 is 10,041 adults. • the PSE report that 3% of households in Scotland with children lack key food items (three meals a day, fresh fruit and vegetables every day; and meat, fish or a vegetarian equivalent at least once a day) which for the 22,806 West Lothian families with children amounts to 684 households with children (all of whom will have adults skipping meals to enable children to eat better). Food insecurity in West Lothian is therefore likely to amount to between 3,300 based on the food bank statistics up to over 10,000 people based on national research. The report states 'The latter figure is probably closer to an accurate assessment'. The report concludes that: • Awareness of food insecurity and client capacity for cooking can often be missing and needs go unidentified. • There may be additional partnership working which could be developed with distributors, retailers and independent businesses. • The value placed upon budgeting and cooking skills when delivered at the right time is invaluable for those experiencing food insecurity. • The main contributory factors behind food insecurity include various life transitions (e.g. relationship breakdown, illness, retirement, ageing etc) • There are many good organisations working with vulnerable clients but awareness of what other organisations do and how they might work together are sometimes lacking – the Food Insecurity Group should consider how to increase networking around food insecurity, cooking and food production. • There should be a focus on food insecurity within the West Lothian Anti-Poverty Strategy to raise the profile of the issue and the need for action around it. The report provides evidence that food insecurity is still a rising issue in West Lothian and that all partners have to work together to identify and address this issue in a sustainable way. This project will provide an opportunity for increased partnership working, joint needs identification and increased access to wrap around support and skills development for those most in need of access to good quality food. The Food for All project builds on work that the Larder has developed over a three year period. On 2nd September 2014 The Larder brought together 50 individuals from across West Lothian at a conference called More Than Food Banks. The conference provided an opportunity for participants to discuss the impact that food insecurity is having on individuals and communities across West Lothian, to explore solutions to these issues and to look ahead to a more equal and inclusive West Lothian. It was agreed by those attending that there was a need for food budgeting, food planning and cooking programmes to be offered to those using food banks and beyond. The Larder then applied to and was successful in accessing funding from the SG Community Capacity and Resilience Fund to pilot this idea. The pilot was successful in that we worked with a range of partners, delivered what we said we would but identified that there is a lack of facilities in West Lothian that can facilitate effective cookery classes. Those that participated in the pilot found the classes useful but due to other pressures in their lives at that point of crises they couldn't always attend. They did value the budgeting and food planning aspects as well as the cooking on a budget. The conclusion from the pilot was that there is a need for access to food planning and budgeting, cooking and a general increase in access to high quality food and that recipients of such services should be beyond those accessing food banks and if a more relaxed and informal environment. Who will benefit? The main beneficiaries of the project will be individuals and families who have been impacted by welfare reform and/or are on low incomes. The report carried out by West Lothian Council on food insecurity stated: 'Over two-thirds of the participants (of the survery) have cause to worry about not having enough food (70%) or the quality of food (61%) they consume. Although a slightly lower proportion worry about the quality of food they consume the proportion remains high. This would suggest that many clients are aware that their food choices are not as healthy and nutritious as they would like them to be but make sacrifices in order to manage on tight budgets.' The report further commented that 'Participants were aware of the need to make benefits or wages last until the next payment day but that was often difficult due to receiving a lower income than expected e.g. delay in benefit payments, lower wages and unanticipated expenses. The rise of zero hours contracts for people in low paid and insecure employment makes budgeting very difficult as there is no regular income.' In recognition of findings in the report we are also keen to target those who have multiple barriers to food equality so some beneficiaries may also have mental health problems, be homeless, be long term unemployed, be on zero hour contracts, be in transition in their life where there has been dramatic change, have experience of drug and alcohol problems, have care experience, be ex-offenders, be socially isolated etc. We will take referrals for individuals and families. Where families are concerned we will provide an opportunity for children to learn to cook by providing some free places on our kids cookery classes throughout the year. Where the family has a baby we will provide instruction on how to wean the baby with pureed fruit and vegetables. This cradle to grave approach will build family resilience and hopefully prevent younger generations experiencing food insecurity. Referrals for individuals will be for any age and they will benefit by being able to access high quality healthy food in a social setting, potential to volunteer which will build skills, confidence and provide real life work experience. We will seek referrals from organisations supporting older people who may be experiencing isolation or lacking in cookery skills. Participating in the programme will reduce isolation for older people through eating with others, potentially volunteering and eating healthy food. Existing volunteers with The Larder will benefit from increased volunteering opportunities and a greater opportunity to expand their own skills and confidence. The new volunteers will benefit as they will learn how to cook, plan and budget for food, they will be more confident with food in general and will develop skills that are transferable to the workplace. Trainees will benefit as they will have increased work experience opportunities and develop a greater understanding of food insecurity and how communities can come together to prevent this is in the future. The trainees whilst cooking for others are developing their own skills and confidence to prevent the potential of them experiencing food poverty in the future as they will have a greater understand of food and budgeting. Overall the project will increase access to professional financial and practical advice and support in an informal environment, reduce social isolation, build capacity and resilience to be able to manage food better, increase equality of opportunity for all to enjoy good quality food in relaxed yet professional restaurant environment. The Larder as an organisation will build our capacity to be able to respond in a positive needs led way to food insecurity and make food are more sociable experience for all. The West Lothian Food Poverty Group will have an opportunity to respond to many of the recommendations in its report through increased partnership working, seamless advice and support services and a greater capacity to respond to food insecurity across the region, it will also increase its capacity to effectively respond to food insecurity across the county. The sustainability of the project will be supported through the introduction of a Pay it Forward scheme where commercial customers or general donors will have the opportunity to 'bank' a meal in one of our cafes or through our website. Whilst the project is funded for one year we will build up a reserve that will continue the project each year thereafter.
10/11/2017 £10,000 Clydesdale Citizens Advice Bureau 1 We aim to have a dedicated Universal Credit Champion who will have two strands to their position: 1 - provide a new specialist service in the Bureau by delivering independent, impartial, free and confidential advice and support to residents of the Clydesdale area who find themselves being entitled to Universal credit, either as a new claim or a change in circumstances. We will also be offering this service to our own client base or those that are referred to us by other local organisations. We will do this by offering an appointments based system throughout the drop in service in Lanark and we will also look to offer the service within our 7 outreaches which are centred in some of the more isolated, outlaying villages in the Clydesdale area. Our outreaches are in Douglas, Rigside, Biggar, Coalburn, Crawford and two primary schools, Lesmahagow Primary and Woodpark primary. 2 - provide Universal Credit workshops to local organisations, whose front line workers will be dealing with groups who will be in receipt of Universal Credit or will be making an application for Universal Credit.
10/11/2017 £10,000 East & Central Sutherland Citizens Advice Bureau 3 Universal Credit (UC) full service launched in our area on 5th July 2017. Between April and June 2017 we had 14 enquiries about UC which was 1.5% of or total benefit enquiries. From July - September this increased to 68 enquiries totaling 11% of our benefits enquiries for that quarter. UC provides new challenges such as monthly payments instead of fortnightly, housing costs being paid directly to claimants and being wholly online and removing certain premiums and therefor reducing overall benefit entitlement resulting in increased poverty levels across our area. From the initial claim date to the first payment there is often a waiting period of 5.5 - 6 weeks. We would like the following to be funded; 1) An outreach worker who can do the following; *Help people complete Universal Credit (UC) applications across East & Central Sutherland; UC is a wholly online benefit and many of our clients don't have access to the internet at home, don't know how to use a computer, can't get to their local library (which will only be open on set days and times) due to transport issues or mental/physical issues and don't know how to set up an email address which is required to claim UC. The proposed solution is to offer drop in sessions in halls with WiFi across East & Central Sutherland where we provide laptops and tablet computers and an adviser to help people make the claims and show them how to work the computers, provide them with information on local bus times and library opening hours, local job clubs and computer courses. Provide support for ongoing claimants in the early stages of their claim whilst developing their skills and confidence to use computers, update their UC journal, using their email accounts and making contact with job clubs and learning centers where appropriate. *Where necessary help people prepare to make a UC claim - ensure people know that a bank or post office account is required and help them to set one up if they don't have one, help to set up email addresses and run through a checklist of requirements and help to put anything in place that they don't already have. *Offer budgeting advice to clients. Using a simple income and expenditure form the adviser can show people how far their money will stretch and help identify any expenditure that could reasonably reduced. If debts are present a referral to the Money Advice Officer within our bureau will be done. *Offer benefit checks and income maximisation opportunities and refer back to the office for making claims or provide clients with information on how to claim if they are able to do so themselves. *Identify and make people better aware of the sources of help available to them when initially claiming UC; Short Term Benefit Advances and how to request them, Scottish Welfare Fund and how to make a claim, local food banks and food parcels, local and national grants that may be available to them. *Work in partnership with other local advice and support providers (many of whom we already have a working relationship with) such as New Start Highland (who do housing support), Highland Council Welfare Team/Housing department/service points, Home Energy Scotland, East Sutherland Energy Advice Service, Lairg & Brora Learning Centres, Blythswood (local foodbank/food parcel provider), Women's Aid, NHS (Midwifes, Community Psychiatrist Nurse, Occupational Therapist), the Gatehouse (local support organisation for mental health), Support in Mind Scotland, Brora/Helmsdale/Bonar Bridge village hubs, local development trusts, Advocacy Highland and Dementia Friendly Communities to identify and refer people who require support with UC by raising awareness for the project and implementing a simple referral process. *Work with the in house Client Access Officer to identify vulnerable clients who would be unlikely to be able to claim UC on their own and make them aware of the new UC Advice & Support project. *Refer clients on for appropriate further advice with in house specialists and other local and national organisations where necessary. 2) Venue hire for various different halls and venues across East & Central Sutherland - the intention would be to visit each area fortnightly as the UC journal must be updated at least fortnightly. 3) Printing costs related to the project (information leaflets about UC, creating an email address, local bus times, local learning centre courses, library opening hours and computer information etc) 5) Two tablet computers for use at outreach sessions which will allow those who are more comfortable with using the internet and technology to update their journals and access their emails, freeing up our laptops for use by clients who may find tablets too small or daunting to use. 6) A simple mobile phone and call costs (for calls to UC helpline and for telephone referrals to other organisations).
21/09/2017 £10,000 Senior Citizens Scotland The funding will enable the Charity to further develop the income maximisation project in order to meet demand relating to the very complex welfare reform. The project has successfully proved there is a requirement for this service with increasing demands for support. This would allow us to continue the employ a part time welfare officer to meet these demands and provide a safe and secure environment to accommodate the clients needs.
09/08/2017 £10,000 Fife Arabic Society 2 The Funding will build the capacity of FAS to deliver a wider range of support services in befriending and mentoring, advocacy, interpreting and translation, and increase our ability to support vulnerable community. It will give FAS the opportunity to develop and test a model of volunteer recruitment and placement and to establish Skill Academy which will be major step in the development of skills and enhancement of opportunities to the community which will be effective and sustainable after the lifetime of the project. It will improve knowledge understanding and communication between communities and FAS, as well as partnership working. The most disadvantaged and isolated individuals and families, particularly Syrians from war zones, will be identified more quickly through engagement in structured and secured environment. We expect the total number of participants in the project to be over 600.
09/08/2017 £10,000 Lanarkshire Deaf Club 2 This funding will enable this vital service to continue to support the Deaf Community. By encouraging the Deaf Community to access employment opportunities it in turn has a positive impact on their mental health. Some Deaf people can go for days without being able to communicate with anyone. The increase in the job club to two days encourages the Deaf population to move from the welfare system and into employment thus combating poverty. By increasing the service we are giving the Deaf community somewhere to go to chat in their own language. It has been proven that social communication can have a dramatic impact on reducing the occurrence of Dementia. Our expectation is that we will have 5-10 people attending on a weekly basis. Although the numbers will fluctuate as we gain employment for more people. This funding will enable us to develop a presentation that we can take to local businesses to raise awareness about legislation, financial support and break down barriers and inequality. If more of the Deaf community is in employment this in turn has a positive impact on the community as a whole. It provides the younger generation with positive role models that they can aspire to. On the longer term the impact that employment has on the individual is immeasurable. There is a change in financial status, positive mental health, increased confidence and being able to participate in other activities. At present 19% of the Deaf community are unemployed due to mainly the communication barrier. The long-term aim is to reduce this number significantly through the support and guidance of the job club.
09/08/2017 £10,000 The Ridge SCIO 1 We will be able to deliver more of what we have already achieved, but with improved capacity to bring it to the people who need it most It will allow us to better exploit relationships already nurtured by the Plenty Project to date, to maximise the impact of our work, by reaching those already identified by these agencies as needing support. In addition to continuing the format already on offer, offering 4 x 5-week courses based at the Bleachingfield Community Centre, we will be able to bring training and other supports specifically to families and young people, via agencies working specifically with them, including schools. We will be able to address the specific barriers identified by some of those who wanted to engage but were unable to - in particular childcare (we will offer at least 2 courses including a creche) and issues with getting to the community centre at the time offered (we will take our course out 'on the road', using either the facilities available on site or bringing our own basic cooking facilities with us. We will purchase basic table top hobs and any other equipment required to facilitate delivery where it is needed. We will be able to continue development of the supplementary aspects of our project - yoga, creative writing and Sunny Soups, which we see as a vital aspect of the success of the project. We are conscious of the need to take a holistic approach to the complexity of issues faced by our clientele. Managing physical and mental wellbeing is extremely important, with observable impact on the ability to engage successfully with other inputs which seek to support individuals in bringing order and dignity to their own lives. We want to offer a range of options to boost health and wellbeing, social engagement and confidence. From our experience to date, the fuller and more varied the engagement of an individual, the more likely they are to be able to really make lasting changes in their lives. We do not believe in quick fixes, and would like to offer these additional classes/courses on an open/rolling basis throughout the year, to avoid people feeling they have been 'processed' and fallen off our radar of engagement. Further engagement and the opportunity to put something back and access ongoing social interaction will be provided by Sunny Soup volunteer sessions. This will give us the best chance of helping people to really achieve lasting and transformational change in their lives.
09/08/2017 £10,000 Minority Communities Addiction Support Services 3 Further funding will allow us to reach more vulnerable and disadvantaged people in the heart of these BME communities. It will allow us to work in collaboration with a wide range of agencies and representatives from the BME communities. It will enable the sharing of resources and skills. It will connect people and communities together. This funding will allow us to be a strong bridging service and work in partnerships with statutory services who struggle to engage with these 'Hard to reach BME communities' that delivers a needs based support service. We understand that working with marginalised communities has its challenges and we have worked hard to break through these barriers, and to build trust within these communities. This funding will help us to continue bridging these gaps and reduce the barriers by allowing people from all communities to engage in services and have equal access to opportunities, treatment, care, and services. People from BME communities have difficulties disclosing hardships. There is a tendency to keep everything hidden because of stigma and labelling. This can have detrimental effects on people, families, and extends out within these communities. By working with families, we can change this and make the greatest impact to their lives and the communities. We have established strong links with partner agencies as well as building trust within these communities. Further funding will allow us to continue to do this. Supporting people and families to work together, help them gain a better understanding of other family member's views and concerns, including cultural and social difficulties. Encouraging people to access help and support before they reach crisis point is key. Supporting people in a culturally sensitive manner, recognising cultural traditions, issues and barriers helps us to support people with respect. This understanding is vital to help to build a good strong, working relationship. This enables us to work better and help, support them to maintain their tenancies. Have access to advice and information. Manage money matters better, reduce isolation, make positive social connections, build self –esteem and confidences, improve health and well – being, learn new skills and access volunteering and training opportunities, take control of their lives and supporting families to work better as a family unit, and making positive changes will help communities to work better together. There is no other duplicate service, which bridges these existing gaps, to work within these communities with these approaches. It will allow us to use a variety different approaches and methods to deliver this service.
09/08/2017 £10,000 Outside The Box 3 The funding will help us to continue utilising the peer support model to give older people in Falkirk the opportunity to help each other. It will give them the opportunity to learn, share and grow, in a safe and welcoming environment, surrounded by people with similar experiences. The funding will help us build on challenging social isolation of older people in Falkirk and the ways in which they can maintain and improve their well-being. Additional funding would mean the original group could grow in capacity and plan how they will sustain the group after the funding ends and that a new group can be established in Falkirk town centre. The funding will help us ensure the 2 groups can have a space to meet and participate in opportunities in their community that supports their overall well-being. The proposed group in the town centre might offer a new perspective and an opportunity to gain more knowledge, as it is a more urban area comparing to Dennyloanhead. All of this learning would be incorporated in the co-produced guide. The guide could also raise awareness about the issues that serve as barriers to well-being and social isolation in rural and urban areas. This might also provide a comparison of how geographical settings can have an impact on older people's well-being environment. The funding would allow us to continue working towards the 5 outcomes for the participants: 1. Increased self-confidence and self-awareness, allowing them to better deal with issues they are facing 2. Improved mental and physical well-being 3. Increased knowledge and skills around food 4. Improved social networks 5. Increased skills, including around running a group This additional funding would also allow us to work towards the new objective of co-producing a guide with the participants, which would make it easier for other individuals or groups to set up a project like this. The funding will allow us to directly engage with 30-40 people, and the guide should benefit an even larger group, as it will be disseminated widely
01/06/2017 £10,000 West Dunbartonshire CVS 4 The project will increase the digital skills of older people in West Dunbartonshire, focussing on those who live in a supported homely-setting ie sheltered housing and care home facilities. It will engage multi-generational volunteers from within the community to help support residents to gain the digital skills they need to keep their hobbies, interests, friendships and family relationships at a level which helps promote their positive wellbeing. Weekly digital skills sessions will be held, in group and 1-2-1 formats using tablets, linking residents with a community volunteer who shares an interest or who has a connection with the residents former home area/work experience. Residents will choose from a list of options that would most improve their quality of life eg. using search engines for hobbying, engaging with facebook and other ‘chat’ options, using Skype/Facetime and other connecting options to maintain contact with friends and family.
01/06/2017 £10,000 Camphill Blair Drummond 1 The funding would be used to purchase equipment including computers, tablets and a smartboard to furnish a multi-purpose computer suite with access for all members of our community. The ongoing use of the facility would be embedded into our current provision and funded through existing revenue streams. This project will provide the facilities we need to support individuals to develop these skills and connect with the wider world. Our ethos involves encouraging people to participate in community life and reach their full potential. Digital champions will be recruited from existing employees and volunteers, and will use Learn My Way resources to ensure they have the necessary skills going forward. These champions will support those without the basic skills to acquire them during daily and specific activities. The suite would be used by regular, occasional groups and individuals for learning and social activities. This facility will allow us to start weekly classes for groups on subjects such as basic computing, adult literacy and healthy eating. Basic digital skills as outlined in the Go ON UK framework will be taught as part of ASDAN Computing Skills classes, allowing formal recognition of achievements.
01/06/2017 £10,000 Linstone Housing Association 2 ConnectUp will provide a 2 hour weekly drop in session at each of our three Housing Associations. These sessions will be lead by a Digital Inclusion worker and will involve both one-to-one and small group provision. The aim of these sessions is to support residents to gain basic digital skills at their own pace following an identification of need (through existing referral mechanisms), or on a drop in basis (self-referral or signposting). The Williamsburgh and Linstone ConnectUp sessions will be promoted as digital employability sessions, to provide participants with basic digital skills required to fulfil claimant commitments required of jobseekers such as Government Gateway accounts, Universal Job Match, CVs and cover letters, email accounts and website jobsearch, universal credit applications and meet the requirement of supporting working age people to increase financial capability, employment and other economic outcomes. In addition participants will gain the skills required to complete their online Universal Credit applications. The ConnectUp provision at Bridgewater will be promoted as a history of Erskine workshop where older people will be supported to gain the skills required to enable them to look research prose and pictures online, providing participants with basic digital skills such as websearch and use of social media. Sessions will develop organically in response to the needs and interests of participants and would meet the requirement for supporting older and disabled people to reduce social isolation and loneliness.
01/06/2017 £10,000 Women's Aid South Lanarkshire and East Renfrewshire 3 Building Equality (BE) is a new project within WASLER, exploring the relationship between employment, gender and domestic abuse. Its aim for service users is: women have increased financial independence via access to economic resources, education, paid labour market and routes out of poverty. BE 'Digi, Aye!' project will be based around a women's only job club. Weekly drop-in (9am-5pm) session where women can meet in a safe, non-judgemental learning environment and be supported to explore options and address barriers to work. This will be a one-stop shop for budgeting support, universal credit applications, universal job match demands, CV updates, job search and applications etc. When not being utilised as a job club - the space will be available for all service users to utilise internet/applications etc. with the support of their worker. Group participation will be set up for 10 - ten laptops and 2 tablets - though given drop in nature of the club we would anticipate pockets of smaller groups throughout the day.
01/06/2016 £10,000 Sacro 2 Sacro proposes to develop a digital skills training and awareness course that can be delivered to a range of service users but particularly older service users in the 40+ group. Specifically, service users will be given help to understand how they can access the internet and use online services safely, including social media, understanding the potential dangers of spam, malicious software and loss of personal data. A media and communications intern will be employed to develop the course, along with the Sacro Learning and Development Officer. The course will be cascaded through train the trainer (TTT) training which will eventually be delivered to all Sacro service delivery workers.
01/06/2016 £10,000 Blackwood Homes and Care 2 This project will introduce digital technology into sheltered schemes across Edinburgh where Blackwood have recently been awarded a contract to provide care at home services. Activity will be delivered across Edinburgh in Sheltered Housing schemes and between 200 to 280 individuals will be trained in digital skills using the 5 core skills areas as developed by Go On UK. The main beneficiaries will be elderly people living in the schemes but, additionally, the care staff will also be upskilled to support their clients to use new digital technology like smart phones and apps.
01/06/2016 £15,552 Castle Rock Edinvar Housing Association Ltd 2 This project seeks to devise and provide sessions in the remaining 9 sheltered housing developments through continuing to work collaboratively with key partners. Funding is required for tutor’s face to face time with residents both in groups and 1:2:1. Materials will be provided by the supporting agency. On site sheltered housing managers will co-ordinate the activity and support tenants to attend. Sessions will be held at the developments in the wi-fi enabled communal lounges at a time and pace that suits the residents, as well as in their homes. Their existing tablet scheme (for those residents who have no device of their own) offered as part of their sustaining tenancy support will help remove the barriers faced by those with mobility issues and ensure devices can be set to the communal wi-fi and used in a home setting. Castle Rock Edinvar has a digital strategy and a vision to remove barriers and provide solutions to help customers, staff, and communities to develop the skills and confidence to become and remain digitally active and improve business efficiency.
01/06/2016 £10,000 People Know How 4 This project will work with people who lack basic digital skills and voluntary sector staff who convene support groups for them to engage in. They will recruit, train and support teams of volunteers to coach people on basic digital skills at groups or activities that people are already attending. They will also identify one or two key people at each group and work with them to embed digital skills coaching in their day-to-day interactions with those they support. The project will work with people in places and groups that they already attend, e.g. tenant fora in sheltered housing, day centres, community centres, food banks, youth clubs. Each place will be visited at least three times by the project, (1) an initial visit to start the conversation and complete a Basic Digital Skills initial Assessment; (2) a second visit focused on coaching participants on skills gaps; (3) a final visit including some direct coaching, re-assessment of Basic Digital Skills and some legacy planning. The focus will be on identifying what participants are most interested in learning, so that they maintain a sense of motivation. The training for volunteers and also for group leaders at organisations we visit will be delivered in partnership with their local O2 Digital Guru, and will include content on capturing bespoke "how to guides" for people who struggle to remember what they have learned.
01/06/2016 £10,000 Upward Mobility (UPMO) 5 This national project aims to harness the potential of digital media to enable their students – all of whom have additional support needs – to: tell their stories and express their opinions online using multimedia tools; feel more connected and engaged; more easily pursue their interests; and increase their networks. The project is also intended to create opportunities for the students to increase their confidence and social capital. Rather than merely providing workshops, this project proposes to work closely with students to overhaul how Upward Mobility, as an organisation, use digital media to support their students and connect with other organisations. The project will benefit 140 students with additional support needs, at least 140 families, and around 60 Upward Mobility staff. A digital review and strategy will be undertaken that will guide how they can make better use of technology and social media to achieve strategic aims in the future. They will also be up-skilling staff and students. Technology will be used in all workshops (cooking, school of rock, animation, art) and will revolutionise the way they communicate internally and externally - students will become more involved in that process. The project will be developed and managed by the Development & Curriculum Managers.
01/06/2016 £10,000 Visibility 3 Participants will be blind or partially sighted older people residing in any of their 13 target LAAs. Basic Digital Skills training will be delivered in small groups or 1-2-1 covering a number of topics. Training will be delivered locally through Peer Support Groups, specific to the needs of the person and will use either their own technology or we will lend a tablet for participants to practice on and help them to decide what to buy. As part of this training, the team will demonstrate alternative technology to broaden their knowledge and options in using their new digital skills. Let's Get Digital will underpin all of their services for older people; the training will roll out across all projects to ensure an additional layer of skills development opportunities for service users and support for staff, along with volunteer skills development.
01/06/2016 £10,000 Blackwood Homes and Care 2 Blackwood are committed to providing free at point of access Wi-Fi to all tenants as part of their care at home package. Over the next 3 years Blackwood will invest over £800,000 in the installation of Wi-Fi infrastructure. This significant investment is designed to support customers as more and more services move to digital by default. In the Tayside area they have already trialed their care and support system “CleverCogs” with a number of customers. This service will be rolled out to all customers supported by the Wi-Fi system. Blackwood recognise the need to support customers in the provision of this new technology and therefore will be seeking to increase the level of digital skills training and support offered on site. This project will see a digital skills trainer recruited for the Tayside area who will provide ongoing training and support to customers and staff.
01/06/2016 £10,000 Inverness Badenoch & Strathspey Citizens Advice Bureau 3 This project will build into the current benefits assessment & support process the ability for CAB staff and volunteers to be able to research their client's basic digital skills competences, and therefore their ability to undertake online matters, and assess whether they would benefit from learning opportunities to improve their capacity and capability to manage their affairs. Clients will receive tailormade digital skills training enabling them to report a higher level of knowledge and ability to manage their affairs with particular regard to UC and Benefits. A self-help guide for individuals on the basic essential actions that are required to ensure a benefit claim remains “in payment” is also planned. Sessions will be individual, group work and a mix of appointment based, drop in and also in prominent locations. They aim to train and recruit 50 volunteers, hopefully from the beneficiary group, who will ensure that the work carries on after the money is spent. Training resources will be produced and adopted by staff and volunteers in order to see the assessment of basic digital skills underpinning their day-to-day operations. The project will be delivered across the Highlands.
01/06/2016 £10,000 North Ayrshire Citizens Advice Service 2 “Digital Kickstart” will be delivered in collaboration with the Department of Work and Pensions, and additional third sector organisations, to provide a series of workshops and exercises focusing on key clients groups. It will be delivered through two approaches – - Personal Digital Kickstart (with DWP): will deliver 6 workshops that focus on key areas of Basic Digital Skills from a personal level, these workshops will be delivered every week over a 6 week period with the opportunity for rolling attendees (1 drop off 1 starts). The second strand will deliver workshops to volunteers and staff within NACAS, ensuring they deliver a similar skillset, understanding and opportunity for their people to improve their lives and that of their clients through more effective service delivery. - Business Digital Kickstart: Will be delivered using the same model; however the content and focus will be more aligned with business development and improvements. Staff and board members will engage in a dynamic programme that will provide outputs and impacts for them personally but which will also deliver for the organisation.
01/06/2016 £10,000 The Hub Dumfries And Galloway 3 This project will deliver 4 x 2hr drop-in sessions each week involving 12 volunteers assisting 20 people each week at the hub. They will also deliver a rolling programme of 4 x 2hr learning sessions, 1 per week, for 6 people per programme tranche and help them achieve their aim of becoming a registered One Award learning centre and with accreditation for a continued in-house learning programme. This will build sustainability for the project beyond the funding period as they will then be able to apply for contracts from the DWP Jobcentre - a major source of referrals to the drop-ins. The project will be delivered from their hub in Dumfries and will be managed by the Community Projects Worker.
01/06/2016 £10,000 Thenue Housing Association Ltd 2 Smart Communities is an award winning project which has delivered people led digital inclusion initiatives across 6 communities in Glasgow and employing a Digital Inclusion Assistant will enhance the services currently provided. The worker will develop and deliver Digital Job Clubs (2 hours weekly), older persons drop-ins (Calton, Bridgeton and Blackhill) and an intergenerational initiative which will support older people affected by loneliness and isolation by matching the digital skills of young people and desire of older people to learn and access digital technologies. All activity will be in areas of high deprivation in Glasgow. This project will embed digital skills within groups that already have deep community roots; by building their capacity and giving them access to IT hardware the project will embed the use of digital skills and technology into their existing activities. The project will also aim to attract other people with an interest in learning digital skills to the groups thus supporting their long-term sustainability.
01/12/2015 £12,600 Scottish Crofting Federation 1 The Croft IT project aims to reach out to crofters and smallholders of all ages in crofting areas throughout the Highland and Islands to bring them up to speed in the use of IT for everyday life. Historically, uptake and willingness to use on line services has been poor within the crofting sector. The advent of the 2015 Scottish Rural Development Programme has necessitated an increased demand for IT and digital coaching to help crofters and smallholders access agriculture support schemes and other services. The crofting area comprise of Shetland, Orkney, Isle of Lewis, Isle of Harris, North Usit, Benbecula, South Uist, Eriskay, Isle of Barra, the small Isles, Isle of Mull, Isle of Bute, Isle of Skye, Isle of Arran, Caithness, Sutherland, Ross and Cromarty, Invernesshire, Argyll, Nairnshire and Morayshire. The majority of these areas are characterised by remoteness, rurality and isolation of population. Therefore the use of digital technology is essential for enhancing communication channels, knowledge transfer and bringing the world to their doorstep. Training events will be promoted by Local Course Directors and held in local Village Hall, Community Centres etc. The Scottish Crofting Federation is a charitable company which aims to: * Develop, promote and support crofting livelihoods as a unique social system unified through small-scale food production; * Represent and safeguard the interests of crofters, their communities, their cultural heritage, their moral and legislative rights; * Promote the agricultural, social and environmental benefits of crofting as intrinsic to the development and maintenance of local rural economies; * Raise awareness of crofting through information provision and education; * Promote diversity and economic viability within crofting; * Encourage, through training, crofting enterprise, skills and expertise; * Is led by its membership in developing position on policy matters and works always using participative methodology; * Seek the development of crofting as an important and valuable way of life. SCF Training Team will be responsible for running the project. With support from the fund we aim to purchase 15 iPad Air devices with tough cases to support outdoor and classroom based learning. The iPad devices will be used to support digital inclusion amongst the crofting community and enable trainees to fully engage with data entry and capture for crofting. In addition the devices will also be used as teaching aids to foster apps relevant to crofting for example: the Hutton institute soil profiling app, cattle tag apps and digital mapping apps using GPS for croft mapping exercises. In terms of innovation, the project aims to promote the use of IT and digital inclusion in crofting communities, some of which have never engaged with IT in this way before. We hope to build skills and capacity to inspire people and improve digital uptake.
01/12/2015 £10,000 Southside Housing Association Ltd 2 This is a partnership bid with Glasgow Life/Glasgow Libraries, Glasgow Homelessness Network, Nan McKay Memorial Hall, Govan and Craigton Integration Network and Glasgow Clyde College. Southside Housing Association is the lead partner. The project will take place within the Pollokshields and Cardonald/Craigton areas of Glasgow. The project broadly aims to support people currently not digitally engaged but who would benefit greatly. Key elements of the project include: Installation of Wi-Fi and IT equipment within 4 community bases; providing local, safe and welcoming environments for learning. The bases are community flats (or resident lounge within sheltered housing complexes) converted into common space for local people to come together and participate in positive activities. Current activities include easy exercise, storytelling, arts, and healthy cooking. By providing Wi-Fi and IT equipment we will be able to extend these activities to include digital learning. It should be noted that we have 3 other community bases with Wi-Fi, and we work in close partnership with the Nan McKay Memorial Hall as a welcoming base for learning. These spaces will be used within the project, however in order to reach the target groups outlined above, and a greater number of individuals, this project requires additional support in the form of further Wi-Fi installation, IT equipment and in-kind support from partners. Delivery of a range of courses (by Glasgow Clyde College) within each community base covering the basic digital skills. By doing so we hope to provide people with the skills to improve their ability to connect with others, save money online, enquire and apply for benefits, carry out research and work together to improve, develop and connect within their local areas. We also envisage that by providing Wi-Fi people may choose to bring their own IT equipment to the bases at a time that suits them (outwith the structured learning/activity times). We have completed the delivery of 3 courses, 2 in our Sheltered Housing bases in Pollokshields and one within our Berryknowes Base in Cardonald. 7 people attended each programme, all 21 attendees were taught the basics in using tablets, setting up their own email accounts, send and receive emails and searching online. Some participants brought their own laptops or tablets and used their own equipment to build their confidence and existing skills. We will be running another 2 courses over the summer. Ensuring that people are not simply offered the opportunity of participating in digital learning and using Wi-Fi in their own time (within the bases), but that they are encouraged to connect with existing services and organisations, thus using the project as a foundation for creating pathways to these services and therefore greater outcomes for participants. These other services are currently offered within local libraries, Glasgow Clyde College, the Nan McKay Memorial Hall, Glasgow Homelessness Network and the Govan and Craigton Integration Network. We recognise the importance of ensuring people know what other support exists, which is why this project will be delivered in partnership. Each course incorporated a workshop delivered by Glasgow Libraries where all attendees were informed of the various services the library has to offer. All attendees were given the opportunity to refer themselves to the Glasgow Libraries IT workshops to continue their learning and utilise other services relevant to their needs. Southside Housing Association (SHA) also purchased and donated IT equipment to other local services. We donated a Smart Board to the Glasgow and Craigton Integration Network (GCIN) to support them in delivering a series of ESOL and IT workshops. We also donated a number of tablets to the Nan Makcay Hall to support them in delivering a similar series of Digital learning workshops. By delivering this project we hope to address some of the barriers people find to going online. Some of which include “it’s too difficult to learn”; “it’s too expensive”; “worrying about privacy/viruses;”; “no connection/computer”’ (CarnegieUK Trust, 2013. Across the Divide –Tackling Digital Exclusion in Glasgow). Prior to running these courses, Southside Housing Association coordinated a series of consultation meetings within each base and also distributed a feedback questionnaire to all tenants living local to our bases. The consultations and findings of the questionnaire revealed that a significantly high number of tenants were keen to take part in Digital Learning course but felt they were “too old now” or “it’s too hard to learn that stuff”. We also found that many tenants did not have the finances to install Wi-Fi in their homes and purchase equipment of their own. The local bases provide a safe and free space to learn and break down some of these barriers. At the beginning of each course we asked attendees to complete a Digital inclusion questionnaire, this captured their current skill level and attitudes. We also asked all attendees to complete the questionnaire after the course had completed. We found that all attendees had learned a new skill and most were fairly confident in sending and receiving emails on their own. We observed a change in attitude, particularly amongst older participants who previously believed they were too old to participate. It is good to note that 6 of our older participants now attend the library once a week, use the computer their and also utilise other services the library has to offer. We have just completed and 8 week Keys to Learn programme, delivered in partnership with Glasgow Homelessness Network (GHN) and City of Glasgow College. The programme works with people at risk of losing their tenancies due to debt, mental health issues, drugs, alcohol etc. The Keys to Learn programme introduces participants to different skills and pathways that could resolve or alleviate such issues. The programme includes cooking on a budget, learning digital skills, budgeting and debt management, managing stress etc. Part of the programmes is also to introduce participants to services offer by SHA and within the local community. For example, participants took part in a session with SHA’s Welfare Rights department and were presented with knowledge and information relevant to their needs. They were also offered individual appointments for additional support needed, in the same way, participants completed a session with the Epic 360 service which offer support to people living in Glasgow with budgeting and debt management. Participants have been encouraged to use their local community bases at meeting spaces for such services and to continue accessing the internet.
01/12/2015 £14,754 Upward Mobility (UPMO) 5 We have a rich history of using technology to enrich our workshops, and the results are undeniable. Joyful, high quality creative work has been the backbone of the hundreds of lives we have changed for the better. Using technology is also a great risk, we have seen cyberbullying, dangerous behaviour online and inappropriate use of technology. Our staff are trained to respond to these events and we all know the vulnerabilities of the people we work with. Building in a robust layer of IT skill and good sense across all our workshops will take a lot of work and a ‘learning by stealth’ approach. For example our photography workshop have created an amazing collection of themed albums, but we do not currently have the capacity to connect or share their work on the internet. This is something that can bring critical attention, the thrill, joy and risk of choosing, displaying, publishing and sharing your work with others is something that we desperately want our students to experience. This grant will help us do that in a safe, structured way. The project will be a collaboration between our Education and Curriculum Manager and our workshop facilitators. They will work together to implement the digital skills appropriate to our students in ways that enhance the following workshops throughout the grant period: Photography workshop every Monday (8 Students) Social Media awareness every Monday (3 Students) Café project every weekday (4 Students) Preston pans Multi Media Workshops every Monday ( 9 Students) We will use a mixed environment of technology; tablets, PC’s and laptops, office and free software, just as in the real world. We have a donated suite of 10 desktop PC’s all windows, thanks to the TT-Exchange program we have licensed versions of Windows 7. We use free or online version of software including Google Picassa, to manage the photography workshops. This grant will allow us to buy enough tablets so we can have two and sometimes three workshops using them at once. Another example where we will implement a digital skills layer of learning using this grant is our new café project. Funded by Community Food & Health Scotland and the Clothworkers Foundation as well as other smaller funders. It is a small social enterprise that will start out providing healthy lunches cooked by and consumed by our students. We will run the café as an enterprise and involve the students in the business, promotion, and research for the café. This will be done in a structured way using skills and materials provided by this grant. We also have a similar ‘framework’ approach to equipping our students with skills that will help them approach sustainable employment and digital life skills together. This grant will feed into that work, and our application to the RBS Skills and Opportunities fund to add more digital skills and training to our employability themed workshops, including a special strand in the Café Project.
01/12/2015 £10,879 Fife Migrants Forum 2 You can do IT - IT training & mentoring support project aims at empowering and upskilling clients to become more independent in using new technologies. The project will be a part of our weekly Job Club for clients referred by the Jobcentre Plus and for all other clients that require help with employability. Additionally we will offer one-to-one support sessions helping clients to gain skills such as: online application forms, email, typing, using help available online such as online translating tools. One-to-one sessions will cover: * Introduce and enhance IT skills - to be able to use the internet * Establish and map relevant skills motivation - knowing the reasons why using the internet is a good thing * Build awareness and confidence trust - a fear of online fraud, or not knowing where to start to go online. Job Club sessions Our training programme will be structured to deliver 8 training sessions to each participant over 2 months. On average, we accommodate 4 clients per session. We also take into account that some clients will need more flexible approach and more sessions will be available for clients needing extra support. 1. We will run 2 hour long sessions a week initially then add 2 more as the numbers increase. The sessions’ timings will change to reflect clients’ needs. 2. We will recruit and pay a sessional worker to deliver the training to both learners and mentors. 3. We will be running a mentoring programme alongside the IT sessions to recruit learning mentors from our volunteers in the first place, and then open it up to all to plug any gaps in our language provision to match the needs of our clients. 4. We will be paying for administrative costs, cost of learner packs with additional information, marketing and promotion costs, and running costs such as paper/ink, etc. 5. We will be purchasing 5 new laptops and we already have secured software licences for the latest Microsoft Office package from TT-exchange.
01/12/2015 £20,000 Community Safety Glasgow 1 The project will take place within the Maryhill Hub, located within the Wyndford estate and the Ashgill Recreation Centre - located within Milton. Community Safety Glasgow were successful in gaining funding from Cube Housing Assocation to create a digital inclusion programme that has operated from November 2014 - November 2015. Cube Housing are unable to fund year two of this programme due to internal funding cuts.This funding will allow our digital inclusion programme to continue for year two, splitting our member of staff between the Maryhill Hub and Ashgill Recreation Centre. The project will offer members of the community free access to the internet via our 20 station learning centre within the Maryhill Hub and 14 station centre within the Ashgill Recreation Centre. Free Wi-fi will also be provided. As well as informal drop in, the programme will co-ordinate a range of partners to utalise the learning centre to provide support to clients such as Jobs and Bussiness Glasgow, Glasgow Life, Citizens Advice Service and Glasgow Kelvin College. This will allow a range of informal and formal leaerning to take place. As well as co-ordination, the Digital Inclusion Officer will also undertake one to one and group work support sessions around issues such as employability and financial inclusion. The ICT equipment that will be used are connected to Glasgow Kelvin College’s network and our two centres, built in 2014 (Maryhill) and 2015 (Milton) are all new equipment. The Maryhill Digital Inclusion programme will also seek to engage volunteers within the centre to support clients. Currently we have one digital inclusion volunteer who contributes 14 hours per week within Maryhill.
01/12/2015 £8,950 The Falkirk Football Community Foundation 3 Falkirk Football Community Foundation will utilise the passion for Falkirk Football Club that exists in the community to deliver an innovative programme. The programme will increase people’s basic digital skills and, through practical activities, give them the confidence to use the skills. We will initially target people who have an interest in the football club to participate in the programme. Prior to starting we will survey the potential participants to ensure they need the level of course we are delivering. We will use the attraction of the club and the opportunity to meet players and manager as a draw for the programme. To maintain their interest we will structure the programme and specific activities around the club, researching, writing about and other tasks associated with the club to provide relevance to the individuals and to use their digital skills. We will deliver three programmes of 10 weeks each during 2015-16. Each programme will cater for 10 participants, with the first delivered by staff and the latter two supported by volunteers. The programme will start with the BCS course, Computer and Online Basics, to implement a tried and tested method of introducing basic digital skills. This will include basic start up and functions, finding information, communicating via email and other methods, developing digital content and staying safe on line. Following on from this course we will set activities based on people’s needs and what they want to learn. We will use the attraction of Falkirk Football Club to draw people out and provide activities. They will get the opportunity to work in partnership with the Club and Foundation to develop regular online content. This will include a newsletter, press releases, web articles, Facebook updates and twitter feeds. In this way they will be able practice their skills in a positive environment promoting an activity and organisation they already support. This will use the different skills they during each week’s 3 hour session, homework and an additional hours supported access provided by FFCF free of charge. We will use our experience in delivering community and employability programmes to increase participant’s self-confidence and self-esteem alongside their practical skills. Barriers for older people getting online are likely to include the basic digital skills but more importantly the confidence to learn and put into practice new skills. We will gently develop this confidence and encourage a growth mindset in participants, so that they can learn from the course and then continue to develop their skills. We will use the attraction of football to deliver an innovative programme that engages people, provides a purpose to learn digital skills and the confidence to use those skills in their everyday lives.
01/12/2015 £8,150 The Falkirk Football Community Foundation 3 We plan to offer a 3 stage employability programme to help people attain digital skills and the confidence to apply for benefits, jobs and to return to work. We will deliver an open day and 3 stages of 6 days each over 6 weeks. The programmes allow for early positive outcomes and introduction of new people at higher competency levels. Stage 1 – Introduction to Digital An introductory programme, aimed at people with limited or no experience of online digital skills. It aims to introduce them to computers in a non-threatening way, develop confidence in basic operations and help them get online safely. It will include the British Computer Society “Computer and Online Basics” course and other employability skills. Through these skills we will ensure people have a basic grasp of Universal Jobmatch and can register and search for jobs through this system. Each candidate will be given an exit interview and action plan, with access to ongoing support, to ensure their progress continues. The outcomes from this stage will include: * Completion of BCS Computer and Online Basics * Increase in confidence of Digital Skills * Introduction to and registration and setting up a profile on Universal Jobmatch Stage 2 – Digital Applications Stage 2 is aimed at people with a basic knowledge of computers and website use, but limited experience of online job search. The course will provide a progressive programme to advance people’s digital skills. It will include ensuring all aspects of Universal Jobmatch are being used, an introduction to My World of Work and CV Building. The skills introduced will include drafting covering letters in online packages and through Microsoft Office. It will cover setting up email accounts, monitoring the account and attaching documents to emails The outcomes from this stage will include: * Using all features of Universal Jobmatch * Increase in confidence in use of job search websites and applying online * 1 supported application (Real or Simulated) Stage 3 – Selling yourself – Beyond the digital Stage 3 provides dedicated support for people to use digital skills to apply for positions and attend interviews. It will assist people to develop their digital skills to apply for positions. The process will start with job search and identification of suitable posts, followed by drafting suitable applications and preparing for interviews. We will use business contacts to provide mock interviews and realistic feedback. We will also support evaluation at the end of the process to encourage learning and therefore greater success with future applications. The outcomes from this stage will include: * Increased knowledge of a process for applying for positions * Reduced stress at job interviews * 4 job applications completed (Real or Simulated) All participants will be offered 2 weeks aftercare support including access to the ICT suite for a minimum of 1 hour per week, proof reading and individual support for applications.
01/02/2015 £13,650 Merkinch Partnership 3 We want to deliver a project in Merkinch which supports local people living in poverty to access online services and resources which will help them to build skills, improve their economic circumstances and give them opportunities to build new links in their own community. The project will deliver a rolling programme of information sessions and practical skills activities for 7 hours per week on the following topics – using the internet, basic literacy, online banking, access to affordable credit, comparing fuel tariffs online and the benefits system. The project will have several outcomes * Local people will have increased access to digital services and resources, * They will have increased skills and confidence * The project will reduce poverty and increase financial inclusion * Fuel poverty will be reduced * More people will have access to affordable credit and incomes will be increased.
01/02/2015 £14,269 The Ayrshire Community Trust 1 To provide a twice weekly Digital Skills Job Club aimed at those who do not have access to IT and who struggle to use a computer due to a lack of knowledge and skills. People will be supported on a one to one basis in a group setting to set up an email address, register with Universal Job Match and My World of Work, apply for ESA, PIP and other benefits and conduct job searches and keeps their Job Seekers Agreement and account updated in order to prevent sanctions. In conjunction with this we wish to provide basic training on how to use Microsoft Office, particularity Word so they feel confident to create CV’s and covering letters and know how to save and edit them for future use. We will also provide training on how best to use the internet in order to research employers and to save money. We will do this by employing a part time worker (10 hrs per week) and recruiting a team of volunteers to provide the training and one to one support. Targets for the forthcoming year are: * 200 people will report an increase in their digital skills * 70 people will complete a 10 week digital training programme linked to their job search * 50 people will progress to further learning opportunities * 40 people will take up volunteering opportunities * 30 people will be referred / signposted to external organisations for further support such as Credit Unions or Citizens Advice * 120 people will report and increase in their confidence, self-esteem and mental wellbeing * People will report a decrease in benefit sanctions * People will report feeling more in control of their finances
01/02/2015 £16,533 Moray Firth media trust Moray Firth Media Trust will be working with prisoners at Inverness Prison. We are running six part time courses in digital audio and radio broadcasting production. In addition to improving confidence, motivation and core vocational skills, participants will learn basic digital skills and, with the use of digital equipment such as portable recorders, Adobe Audition and other software, will learn how to digitally edit the sounds and to build their own show to a specific time frame. A certificate will be gained on completion of the course. Radioskills Summer School - This project is being made available for up to 12 participants, over 16 years of age and to anyone with an interest or aspiration to learn new digital skills. Radioskills Summer School candidates will learn how to create entertaining digital content that will connect and engage with audiences both at home and abroad. They will learn how to write and plan a digital radio programme as well as how to use industry standard digital recording and editing equipment. It is likely that, with the participants’ permission, we would be able to showcase their broadcast on our Inverness based trainees radio station, Monster FM, in September 2015.
01/02/2015 £14,522 Argyll & Bute Third Sector Interface 2 To provide monthly drop-in Digital clubs in the 6 main settlements of Argyll & Bute. The clubs will advise and support people to use email accounts, social media, Skype, webchat and to browse the internet safely. An online resource will replicate this to reach remote areas. We expect to provide learning opportunities as a gateway to developing skills, reduce isolation and help build social capital. People will have a support network and become more confident as a result. A second phase will take the Digital drop-ins to the rural Highland areas, enabling access where current provision is not available. The drop-in clubs will be open to everyone but aimed primarily at older, disabled, or vulnerable individuals; those who do not have IT skills and who could benefit from learning a new skill. We also will have young volunteers (who are very IT savvy) to support older people thus facilitating an intergenerational exchange of support.
01/02/2015 £15,000 Blackwood Foundation From the summer of 2015, Blackwood began to rollout a new technology-enabled care platform called ‘CleverCogs’ within the organisation’s care homes and care at home locations. Giving our participating customers a touchscreen home hub, CleverCogs empowers our care customers by having assistance at hand, enabled by video communication with our staff who respond through a new smartphone app as well as the ability to receive diarised reminders and prompts. Through our other apps designed in-house, CleverCogs is far more than a simple care device with our customers discovering new avenues through internet access to rekindle old interests, research hobbies and play favourite music, games or movies. Finally, our customers can connect using a ‘Family and Friends’ video calling app where they can interact face to face with people miles away and contact carers more easily.
01/02/2015 £45,000 Citizens Online The project will deliver and facilitate basic digital skills sessions through COL co-ordination, and by COL trained tutors in the following areas: Shetland, Western Isles, Moray, Orkney, Inner Moray Firth, Caithness & Sutherland, Skye Wester Ross & Lochaber,Nairn/Badenoch and Strathspey:Aviemore, Grantown and Kingussie
01/02/2015 £10,000 Thenue Housing Association Ltd 2 To recruit a part time Volunteer Coordinator to oversee the delivery of a Volunteer Digital Champions programme for the Smart Communities Project. This will allow us to develop a new strand which will encourage the sharing of knowledge and provide valuable experience and relevant qualifications for volunteers, enhancing their opportunities for employment and increasing our capacity to positively affect change for people living in our communities. The outcomes of the project are to recruit 30 Volunteer Digital Champions across the 5 communities with the aim of each volunteer assisting 2 local people to help them develop their digital skills and access. This will be achieved with the support of the Volunteer Coordinator who will ensure the recruitment, opportunity, support and accreditation for each volunteer in partnership with Glasgow Kelvin College.
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