Finance Score: -4

Governance Score: -8

Support Score: 8

Poor Liquidity: -1
Spending falling: -1
Multiple Deficits and declines: -5
Fundraising costs low: +3

2 Trustees: -2
Narrow trustee age band: -2
All male board: -3

Grant maker support: +8

Overall GiG Score: -4

THE SILVER LINE HELPLINE

The Silver Line is a unique national service that provides three key functions to support older people:1. a signposting service to link them into the many and varied services that exist around the country;2. a friendship service to combat loneliness; and 3. a means of empowering those who may be suffering abuse and neglect and, if appropriate, transferring them to specialist services.

Analysis by Giving is Great

Positives:

The charity has received backing from multiple prominent grant makers recently
Fundraising costs are unusually low relative to funds raised

Regulatory & Governance issues to consider:

There are only 2 trustees
The Board is completely male
The Board has little diversity in terms of age
All of the Board have joined recently

Financial issues to consider:

Liquidity appears to have been slender at the latest year end
Spending has fallen significantly over the last 5 years relative to the previous period
Income has been volatile and on several occasions in recent years less than spending

Established: 12 years

www.thesilverline.org.uk

info@thesilverline.org.uk

020 7224 2020

Charity Commission for England and Wales

Tweets

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E	Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23	£729	£1,033	£-304	£0	£0	£0	0	76	114
31/03/22	£1,131	£1,237	£-106	£1	£546	£498	4.8	67	149
31/03/21	£2,600	£1,795	£804	£2	£651	£559	3.7	81	116
31/03/20	£2,374	£2,959	£-585	£211	£-153	£-352	-1.4	121	1,638
31/03/19	£3,730	£4,189	£-459	£390	£432	£163	0.5	182	2,500
31/03/18	£4,700	£4,488	£212	£358	£891	£450	1.2	195	0
31/03/17	£5,126	£4,686	£440	£390	£679	£62	0.2	124	0
31/03/16	£4,335	£4,850	£-515	£328	£239	£50	0.1	28	0
31/03/15	£3,663	£3,586	£77	£432	£744	£565	1.9	17	0
31/03/14	£2,078	£1,761	£317	£310	£667	£365	2.5	12	0
31/03/13	£616	£266	£350	£159	£350	£239	10.8	2	0

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 0%
Liabilities/Income: 0%
Unrestricted Funds/Total Funds: 100%
Reserves/Spending: 0 months
Net Current Assets/Spending: 0 months
Quick Ratio: NAN

Asset Split ?

Listed activities

Disability
Economic/Community Development/Employment
General Charitable Purposes
Other Charitable Purposes
The Advancement Of Health Or Saving Of Lives

How it operates

Provides advocacy/advice/information
Provides services

Where it operates

Guernsey, Isle Of Man, Jersey, Northern Ireland, Scotland, Throughout England And Wales,

Who it helps

Elderly/Old People
People With Disabilities

Who works here?

76 employees
114 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years

Seafarers UK	£92,150
DCMS	£60,000
Dulverton Trust	£30,000
The Aim Foundation	£1,000

Specific Donations

Amount	When Months	To be used for
The Aim Foundation - Grant to The Silver Line
£1,000	15/12/2021	Angela's proposal
Seafarers UK - Grant to Age UK
£27,640	10/06/2021	Grant funding for telephone friendship groups throughout the UK (Seafarers Link), aimed at helping reduce loneliness and isolation.
Dulverton Trust - The Silver Line Helpline
£30,000	21/10/2020	The Silver Line Helpline
Seafarers UK - Grant to Age UK The Silverline
£4,985	24/09/2020	Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the ....more Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the Covid-19 lockdown.
Seafarers UK - Grant to Age UK The Silverline
£4,985	24/09/2020	Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the ....more Grant funding for the additional cost of increasing the regularity of telephone friendship groups calls (aimed at helping to reduce loneliness and isolation amongst seafarers) in response to the Covid-19 lockdown.
DCMS - Coronavirus Community Support Fund
£60,000	14/08/2020	"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to ....more "The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public services.2) To ensure essential services are provided to vulnerable people, both in the short and long term through increased community support through the work of charitable organisations."
Seafarers UK - Grant to The Silver Line
£27,270	19/11/2019	Grant funding to provide and sustain seafarer telephone friendship groups throughout the UK in order to reduce loneliness and isolation of former seafarers.
Seafarers UK - Grant to The Silver Line
£27,270	19/11/2019	Grant funding to provide and sustain seafarer telephone friendship groups throughout the UK in order to reduce loneliness and isolation of former seafarers.
Seafarers UK - Grant to Silver Line
£29,961	13/11/2018	Grant funding to continue to provide telephone friendship groups amongst seafarers and their communities throughout the UK.
Seafarers UK - Grant to Silver Line
£29,961	13/11/2018	Grant funding to continue to provide telephone friendship groups amongst seafarers and their communities throughout the UK.
National Lottery Community Fund - The Silver Line Helpline
£975,000	01/09/2017 24	This funding is to support The Silver Line as they work towards developing their future financial stability plans in order to support more older people who are lonely or isolated.
John Ellerman Foundation - Towards costs of expanding their helpline
£100,000	20/07/2017 24	Towards the costs of expanding their helpline which aims to combat loneliness and isolation among vulnerable older people.
The Rayne Foundation - Grant to The Silver Line Helpline
£75,000	16/03/2017 36	Towards the core running costs of the helpline.
The Clothworkers Foundation - Grant to Silver Line Helpline
£40,000	07/07/2016	Equipment and furniture for a national helpline for older people
Esmee Fairbairn - Grant to The Silver Line Helpline
£500,000	30/06/2016 36	Towards core costs during transition to a financially sustainable helpline delivery model incorporating the use of volunteers and diversified funding strategy drawing on multi-sector partnerships.
Dulverton Trust - Core Costs of the Helpline
£75,000	21/10/2015	Core Costs of the Helpline
Dulverton Trust - the Caller Care Team
£20,000	11/06/2014	the Caller Care Team
Nesta - AC00365
£79,704	11/12/2013	Centre for Social Action Innovation Fund programme grant to The Silver Line Helpline Grant Ref AC00365

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (2)

Current Trustees appointed

Gender Split

Age Range of Trustees: 54-57

PAUL DAVID CHARLES FARMER Appointed: 2022, Occupation: Chief Executive

RICHARD HAWTIN Appointed: 2022, Occupation: Company Secretary

Legal constitution

Charitable company registered in England & Wales on 18/05/2012, number: 1147330
Registered at Companies House on 21/03/2012, number: 08000807

Gift Aid

Registered with HMRC for Gift Aid

Event History

01/10/2018 - Asset transfer in from NEW RENASCENCE
09/05/2019 - Asset transfer in from COMMUNITY NETWORK

Policies in force

Complaints handling
Conflicting interests
Investment
Paying staff
Risk management
Safeguarding vulnerable beneficiaries
Volunteer management

Filing Record

11 returns made; all on time

Recent reorganisation events:

Asset transfer in from COMMUNITY NETWORK on 09/05/2019

Main office

The Silver Line Helpline
7th Floor
One America Square
17 Crosswall
LONDON
EC3N 2LB

Objectives

THE CHARITY'S OBJECTS ('OBJECTS') ARE SPECIFICALLY RESTRICTED TO THE FOLLOWING:TO PROMOTE THE PROTECTION OF OLDER PEOPLE AND IN PARTICULAR;(1) TO SET UP AND MAINTAIN TELEPHONE LINES OR OTHER MEANS OF COMMUNICATION OR CORRESPONDENCE TO ASSIST OLDER PEOPLE IN DANGER, SUFFERING ISOLATION, OR BEING ABUSED PHYSICALLY, SEXUALLY, MENTALLY OR FINANCIALLY; (2) TO HELP OLDER PEOPLE WHO ARE IN DANGER OR IN NEED OF FINANCIAL, MEDICAL, PROTECTIVE OR LIKE ASSISTANCE AND TO GIVE SUCH OLDER PEOPLE ADVICE, GUIDANCE AND COMFORT; AND (3) TO BEFRIEND AND SUPPORT ISOLATED OLDER PEOPLE.

Defined Area of Benefit:

THROUGHOUT ENGLAND AND WALES

Data Sources