Finance Score: -4
Governance Score: 8
Support Score: 11
  • Low unrestricted reserves: -2
  • Pension deficit: -1
  • Volatile income
  • spending growth: -1
  • 12+ Trustees: -1
  • Good trustee age range: +3
  • Dynamic board: +3
  • Gender balanced board: +3
  • Grant maker support: +11
Overall GiG Score: 15 ?

EAST END CITIZENS' ADVICE BUREAUX 

Provision of information, advice and advocacy services.
Analysis by Giving is Great

Positives:

  • There have been no material income shortfalls in recent years
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age and gender and dynamic in terms of composition

Regulatory & Governance issues to consider:

  • There are 13 trustees whereas the Charities Commission recommends a maximum of 12

Financial issues to consider:

  • Unrestricted reserves appear to be dangerously low at the latest year end
  • There is a pension deficit of £298,995
  • Income has been volatile recently but spending has been maintained
Established: 24 years
(27 years as a company)
Charity Commission for England and WalesCompanies HouseFacebookX
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£2,323£2,535£-212£0£839£5402.637100
31/03/22£3,113£2,888£225£0£1,006£484255100
31/03/21£3,095£2,815£280£0£781£475250100
31/03/20£2,343£2,199£145£0£630£4682.646120
31/03/19£1,640£1,647£-7£0£485£3722.739120
31/03/18£1,674£1,568£105£0£492£2812.1380
31/03/17£1,879£1,738£141£0£387£2131.5410
31/03/16£1,774£1,602£172£0£246£1110.8390
31/03/15£1,458£1,325£132£9£362£2252350
31/03/14*£1,216£1,088£128£11£230£1641.8210
31/03/13£1,282£1,339£-57£12£102£820.7300
31/03/12*£1,314£1,289£25£12£159£1471.4300
31/03/11£1,511£1,601£-90£9£134£1321390
31/03/10£1,696£1,676£19£16£224£2111.5360
31/03/09*£1,670£1,594£76£43£205£2051.5440
31/03/08£2,009£2,021£-12£16£127£1170.7470
31/03/07*£2,239£2,271£-33£8£138£1200.6400
31/03/06*£2,869£2,833£36£0£0£0n/a00
31/03/05£2,516£2,476£40£0£0£0n/a00
31/03/04*£952£995£-43£0£0£0n/a00

Financial Ratios
Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Senior Staff Costs/Total Spending: 3%
Highest pay band: £60,000-£70,000
Liabilities/Assets: 20%
Liabilities/Income: 13%
Unrestricted Funds/Total Funds: 64%
Reserves/Spending: 2.6 months
Net Current Assets/Spending: 5 months
Quick Ratio: 4.3
Asset Split ?
Listed activities
  • The Prevention Or Relief Of Poverty
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Hackney, Newham, Tower Hamlets,
Who it helps
  • The General Public/Mankind
Who works here?
  • 37 employees
  • 100 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Hackney Council£935,563
City Bridge Trust£185,400
Trust for London£155,000
National Lottery Community Fund£100,000
Access to Justice Foundation£92,064
Home Office£42,063
Specific Donations
Amount When
Months
To be used for
Hackney CVS - Hackney Giving and LBH Cost of Living
£5,000 17/07/2023
Supermarket vouchers for low income households
Hackney Council - Grant to East End Citizens' Advice Bureaux
£275,000 13/10/2022
Providing free, impartial and independent social welfare advice in Hackney since 1969.
Trust for London - East End Citizens Advice Bureaux
£5,000 29/09/2022
This is a cost of living uplift for grant reference 360G-trustforlondon-MAIN-S2-04.02.2020-8446
Access to Justice Foundation - Improving Outcomes Through Legal Support (IOTLS) grant
£41,332 23/05/2022
The funding programme aims to support organisations working to sustain and improve access to early social welfare and family legal support and advice, to enable users to resolve these problems as ....more
City Bridge Trust - Grant to East End Citizens Advice Bureaux
£180,400 17/05/2022
36
£180,400 over three years (£57,400, £58,400, £64,600) towards a FTE Advisor/Caseworker and project related costs to provide social welfare advice to women in Hackney.
Hackney Council - Grant to East End Citizens' Advice Bureaux
£398,563 21/03/2022
Journey Plan
Home Office - EU Settlement Grant Scheme Funding
£19,664 01/04/2021
This grants scheme will enable organisations to provide practical support to vulnerable EU citizens to help them make their EU Settlement Scheme application by 30 June 2021 and continuing support ....more
National Lottery Community Fund - Citizens Advice East End Covid-19 Crisis Support
£100,000 15/12/2020
9
The organisation is using funding for an additional adviser/caseworker to help meet the huge surge in demand for social welfare advice as a result of COVID-19. The project aims to continue providing ....more
Hackney Council - Grant to East End Citizens' Advice Bureaux
£262,000 10/12/2020
12
Hackney CAB provides Advice, Advocacy, Info on Welfare Benefits, Housing, Debt, Employment, Consumer, Immigration. Partners: Off Centre, City & Hackney Carers Centre, Hackney Marsh Partnership, ....more
Access to Justice Foundation - Joint Initiative Flexible COVID-19 Grant
£50,732 07/09/2020
A flexible grant as part of wave 1 of the Community Justice Fund. A pooled fund to support the specialist legal welfare advice sector in its response to COVID19
Trust for London - East End Citizens Advice Bureaux
£150,000 10/06/2020
36
The funding is for continuing and extending its Employment Legal Advice Service Project in Newham to provide specialist advice, advocacy, casework, representation and information on employment rights ....more
City Bridge Trust - Grant to East End Citizens Advice Bureaux
£5,000 17/04/2020
A grant of £5,000 to fund the essential and urgent costs outlined in the application, so that the organisation can carry on providing support to Londoners.
Home Office - CITIZENS ADVICE EAST END (G)
£22,399 01/04/2020
This grants scheme will enable organisations to provide practical support to vulnerable EU citizens to help them make their EU Settlement Scheme application by 30 June 2021 and continuing support ....more
Greater London Authority - East End Citizens Advice Bureaux
£5,000 10/12/2019
European Outreach Grant
Home Office - EU Settlement Grant Scheme Funding 2019-20
£39,999 01/04/2019
This grants scheme is enabling organisations to provide practical support to vulnerable EU citizens through information-giving, advice and provision of technology and assistance to help them make ....more
Trust for London - East End Citizens Advice Bureaux
£107,000 07/06/2017
36
The funding is for support over 3 years to continue and extend our Employment Legal Advice Service at Citizens Advice Newham to provide advice, advocacy, casework, representation and information on ....more
National Lottery Community Fund - East End Crisis, Empowerment & Change Project
£736,876 03/03/2016
60
Support for people in crisis including those that have no money for food, fuel and/or are threatened with homelessness. It will work with people with disabilities, learning difficulties and mental ....more
Comic Relief - Newham Money Smart
£122,107 15/07/2015
36
Newham is in the top three most deprived areas nationally and highest ranked in London for financial exclusion (Financial Inclusion Taskforce, 2008). East End CAB has seen a 129% increase in money ....more
City Bridge Trust - Grant to East End Citizens Advice Bureaux
£146,900 09/07/2015
36
£146,900 over 3 years (£49,200, £48,300, £49,400) towards a full-time caseworker to manage the project and project costs to provide debt and welfare rights advice in Newham.
National Lottery Community Fund - MoneyHUB
£1,000,000 02/08/2012
60
The project aims to provide social housing tenants with no or low income, predominantly those who are moving in and out of work, with the skills and confidence to manage their budgets through ....more
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (13)
Current Trustees appointed
Gender Split
Based on 11/13 persons

Age Range of Trustees: 27-68
  • DAVID ROSS (Chair) Appointed: 2010, Occupation: Solicitor
  • NICHOLAS SMITH Appointed: 2023, Occupation: Head Of Executive Directors Office
  • ZOE WILKINS Appointed: 2023, Occupation: Senior Researcher
Legal constitution
  • Charitable company registered in England & Wales on 30/08/2000, number: 1082193
  • Registered at Companies House on 26/02/1997, number: 03324794
Gift Aid
  • Registered with HMRC for Gift Aid
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Bullying and harassment policy and procedures
  • Campaigns and political activity policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
20 returns made; AR14: 15 days late, AR12: 20 days late, AR09: 38 days late, AR07: 17 days late, AR06: 163 days late, AR04: 1 days late,
Main office

300 Mare Street
London
E8 1HE

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN GREATER LONDON AND SURROUNDING AREAS.

Defined Area of Benefit:

GREATER LONDON

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase
Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

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