Finance Score: 4
Governance Score: 3
Support Score: 11
  • Pension deficit: -1
  • Strong growth: +2
  • Fundraising costs low: +3
  • Good trustee age range: +3
  • Grant maker support: +11
Overall GiG Score: 18 ?

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE 

The main activity of the charity is to provide free, to all individuals, an impartial and confidential service of information, guidance and support so that individuals do not suffer through ignorance of their rights and responsibilities or through an inability to express themselves.
Analysis by Giving is Great

Positives:

  • There has been strong growth in spending over the last 5 years
  • There have been no material income shortfalls in recent years
  • Fundraising costs are unusually low relative to funds raised
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age

Financial issues to consider:

  • There is a pension deficit of £110,331
Established: 25 years
Charity Commission for England and WalesCompanies HouseX
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£1,084£1,075£8£0£689£4885.43560
31/03/22£975£777£198£0£670£4717.33040
31/03/21£920£594£325£0£513£2745.52060
31/03/20£632£548£84£0£188£1493.31860
31/03/19£513£487£25£0£104£982.41460
31/03/18£390£441£-51£0£0£0n/a00
31/03/17£440£532£-93£0£0£0n/a00
31/03/16£517£529£-12£0£336£3367.6110
31/03/15£600£495£105£4£348£3037.3130
31/03/14£507£458£49£4£244£2235.8130
31/03/13£465£451£14£0£0£0n/a00
31/03/12£399£337£62£0£0£0n/a00
31/03/11£287£275£12£0£0£0n/a00
31/03/10£255£240£15£0£0£0n/a00
31/03/09£229£229£0£0£0£0n/a00
31/03/08£232£234£-2£0£0£0n/a00
31/03/07£252£244£8£0£0£0n/a00
31/03/06£277£249£28£0£0£0n/a00
31/03/05£260£237£23£0£0£0n/a00
31/03/04£251£250£2£0£0£0n/a00

Financial Ratios
Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Senior Staff Costs/Total Spending: 7%
Highest pay band: £60,000-£70,000
Liabilities/Assets: 13%
Liabilities/Income: 11%
Unrestricted Funds/Total Funds: 71%
Reserves/Spending: 5.4 months
Net Current Assets/Spending: 9 months
Quick Ratio: 8.1
Asset Split ?
What it does
  • The Prevention Or Relief Of Poverty
Who works here?
  • 35 employees
  • 60 volunteers
Who it helps
  • The General Public/Mankind
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Hounslow,

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Trust for London£221,585
Henry Smith Charity£142,500
DCMS£45,000
The London Community Foundation£37,940
Specific Donations
Amount When
Months
To be used for
Trust for London - Hounslow Citizens Advice
£94,000 20/07/2023
The funding is for the continuation of their Trust for London funded, specialist welfare rights adviser. Funding for this full- time post will help local people manage the adverse financial impacts ....more
Trust for London - Hounslow Citizens Advice Bureau
£1,900 29/09/2022
This is a cost of living uplift for grant reference 360G-trustforlondon-MAIN-S2-02.06.2020-8604
Henry Smith Charity - Grant to Hounslow Citizens Advice
£142,500 25/08/2022
36
towards three years' salary and on costs of a Money Adviser at a project supporting people with mental health issues experiencing benefits and/or money problems in the London Borough of Hounslow.
Trust for London - Hounslow Citizens Advice Bureaux Service
£48,685 15/03/2021
The funding is for a 12-month extension of the Money Adviser post (funded by Wave3) which will enable them to continue to provide vital support to vulnerable Hounslow residents affected financially ....more
Trust for London - Hounslow Citizens Advice Bureau
£77,000 14/10/2020
24
The funding is for a full-time welfare benefit specialist to respond to both immediate and long-term adverse financial impacts of the coronavirus pandemic on the community. This will meet increased ....more
The London Community Foundation - Grant to Hounslow Citizens Advice
£32,994 17/09/2020
The funding is for one FT Money Adviser to assist with the soaring demand for our help with financial problems directly resulting from the devastating impact of Covid-19 on jobs and businesses in ....more
CAF - Grant to Hounslow Citizens Advice Services
£4,000 03/07/2020
3
Grant to Hounslow Citizens Advice Services to support the organisation through COVID19
DCMS - Coronavirus Community Support Fund
£45,000 03/07/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to ....more
London Borough of Hounslow - Grant to Hounslow Citizens Advice
£10,000 22/06/2020
3
To ensure Hounslow residents directly affected by Covid-19 have access to free, independent and confidential advice.
London Catalyst - Hounslow Citizens Advice - 7
£3,000 05/05/2020
Digital debt advice service in Hounslow
The London Community Foundation - Grant to Hounslow Citizens Advice
£4,946 21/04/2020
Our volunteers numbers dropped from 66 to only 10. the demand for our telephone advise sored 4 folds. we will use the money to buy laptops mobile phones and staff additional hours to allow more ....more
National Lottery Community Fund - Better IT structure
£10,000 14/12/2018
12
The project aims to increase efficiency and enable the local community to seek support within a shorter time frame by installing a new IT system.
London Catalyst - Hounslow Citizens Advice - 4
£4,000 06/02/2018
DASH digital advice service in Hounslow
National Lottery Community Fund - Hounslow Advice Providers Network (HAPN)
£293,660 25/04/2013
24
The aim of this new project is to increase the capacity of the partner advice agencies to provide free legal services by recruiting and training 60 new volunteers. The project, lead by Hounslow ....more
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (5)
Current Trustees appointed

Age Range of Trustees: 38-80
  • BRENDA OTTO Appointed: 2022, Occupation: Charity Worker
Legal constitution
  • Charitable company registered in England & Wales on 22/04/1999, number: 1075210
  • Registered at Companies House on 02/03/1999, number: 03727129
Gift Aid
  • NOT registered with HMRC for Gift Aid
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Bullying and harassment policy and procedures
  • Campaigns and political activity policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
20 returns made; all on time
Main office

HOUNSLOW CABX SERVICE
2ND FLOOR
THE CENTRE
HIGH STREET
FELTHAM
MIDDLESE

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN LONDON BOROUGH OF HOUNSLOW AND SURROUNDING AREAS.

Defined Area of Benefit:

HOUNSLOW

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase
Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

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