Overall GiG Score: 13 ?
Finance Score: 5
Governance Score: 3
Support Score: 5
  • Good reserves management: +3
  • Strong growth: +2
  • Good trustee age range: +3
  • Grant maker support: +5

NORFOLK CITIZENS ADVICE 

The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
Analysis by Giving is Great

Positives:

  • Reserves management has been consistently within official guidelines
  • There has been strong growth in spending over the last 5 years
  • There have been no material income shortfalls in recent years
  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age

Regulatory & Governance issues to consider:

  • This charity is not recognised by HMRC for Gift Aid according to its latest published return
Established: 26 years

www.ncab.org.uk

public@ncab.org.uk

01603 273110

Charity Commission for England and WalesCompanies HouseFacebookInstagramX
UN SDGs
?

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£2,128£2,041£87£0£881£7954.746147
31/03/22£2,123£2,025£98£0£794£7624.552110
31/03/21£1,993£1,950£42£0£696£5353.349102
31/03/20£1,516£1,486£31£0£653£5334.344220
31/03/19£1,099£762£337£0£643£4577.230173
31/03/18£737£680£57£0£306£2915.1170
31/03/17£771£820£-49£0£249£2363.5180
31/03/16£947£973£-25£0£343£3434.2230
31/03/15£1,201£1,083£118£6£369£2953.3240
31/03/14£1,084£1,083£1£5£251£2512.8260
31/03/13£1,086£1,113£-27£4£249£2492.7290
31/03/12£1,146£1,171£-25£6£120£1131.2310
31/03/11£1,146£1,173£-27£6£144£1281.3490
31/03/10£1,275£1,202£73£9£172£1591.6490
31/03/09£1,102£1,073£30£9£99£790.9420
31/03/08£984£1,094£-110£8£69£450.5420
31/03/07*£1,379£1,404£-26£11£132£1231590
31/03/06£1,290£1,299£-8£0£0£0n/a00
31/03/05£940£979£-39£0£0£0n/a00
31/03/04*£488£445£43£0£0£0n/a00

Financial Ratios
Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Senior Staff Costs/Total Spending: 4%
Highest pay band: £60,000-£70,000
Liabilities/Assets: 30%
Liabilities/Income: 18%
Unrestricted Funds/Total Funds: 90%
Reserves/Spending: 4.7 months
Net Current Assets/Spending: 5 months
Quick Ratio: 2.7
Asset Split ?
What it does
  • Education/Training
  • General Charitable Purposes
Who works here?
  • 46 employees
  • 147 volunteers
Who it helps
  • The General Public/Mankind
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Norfolk,

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Specific Donations
Amount When
Months
To be used for
National Lottery Community Fund - Help Through Crisis Norfolk
£490,328 14/03/2022
The project is using funding to provide advice and guidance for people at crisis point in Norfolk through face to face and remote one to one support for vulnerable clients.
National Lottery Community Fund - Norfolk Citizen's Advice Bureau
£120,000 15/12/2021
The funding will enable Norfolk Citizen Advice Bureau to further increase the capacity of its digital service and increase the numbers of clients they can assist face to face in Kings Lynn and Great ....more
DCMS - Coronavirus Community Support Fund
£7,747 30/09/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to ....more
National Lottery Community Fund - Digital support for vulnerable people in Norfolk
£30,000 10/07/2020
5
Norfolk Citizen's Advice Bureau in partnership with Diss and Thetford CAB are requesting funding to expand their digital and phone service to ensure people receive the support they need through the ....more
National Lottery Community Fund - Mid & South Norfolk Advice and Support
£205,398 27/06/2019
24
Mid & South Norfolk Advice and Support
National Lottery Community Fund - Expanding our community reach
£10,000 24/01/2019
12
The organisation will use the funding to help expand the outreach of the service, improve awareness of the service and to recruit more volunteers to improve the community service.
National Lottery Community Fund - Norwich Advice Partnership
£344,140 19/04/2013
24
The aim of this new project is for Norfolk Citizens Advice Bureau (NCAB) to increase the capacity and capability in Norwich City Council (NCC) area to meet the increasing need for advice and ....more
National Lottery Community Fund - Regenerate West Norfolk
£471,775 08/09/2010
48
This project aims to enrich communities in the Kings Lynn and West Norfolk Borough Council area. It helps people deal with problems, maximise their income and take a more active part in community ....more
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (10)
Current Trustees appointed
Gender Split

Age Range of Trustees: 32-75
  • ANDREW MOLE Appointed: 2017, Occupation: Chartered Accountant
  • PETA BANKS Appointed: 2022, Occupation: Life Strategic Delivery Lead
Legal constitution
  • Charitable company registered in England & Wales on 02/09/1998, number: 1071297
  • Registered at Companies House on 18/08/1998, number: 03617412
Gift Aid
  • NOT registered with HMRC for Gift Aid
Event History
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Bullying and harassment policy and procedures
  • Campaigns and political activity policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Investing charity funds policy and procedures
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
20 returns made; AR07: 28 days late, AR04: 1 days late,
Recent reorganisation events:
  • Asset transfer in from MID NORFOLK CITIZENS ADVICE BUREAU on 24/11/2021
Main office

Broadland House
54 Whiffler Road
NORWICH
NR3 2AY

Objectives

THE BUREAU IS ESTABLISHED FOR THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE BENEFIT OF THE COMMUNITY IN THE CITY OF NORWICH,THE LOCAL AUTHORITY AREAS OF BROADLAND AND SOUTH NORFOLK AND ELSEWHERE IN EAST ANGLIA BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Defined Area of Benefit:

THE CITY OF NORWICH AND IN THE LOCAL AUTHORITY AREAS OF BROADLAND AND SOUTH NORFOLK AND EAST ANGLIA

Data Sources

Charity Commission for England and Wales
360 Giving
CharityBase
Authorised officials of this charity can add information to this page (including a Donate Now button) for no cost

Tips for Selecting Charities

Which areas of philanthropy are most effective?
The text of this post is taken from an article on the Effective Altruism forum. It suggests that you can achieve the most impact by supporting causes that fight extreme poverty, improving animal welfare....more
Our Top Tips for Philanthropy
Here are some ideas to help you gain more satisfaction from your philanthropy and confidence that the causes you have selected are impactful. Engage your brain, as well as your heart You....more
How to become a Philanthropist
In this Blog we outline a strategy to help people who are new to philanthropy and for those who feel dissatisfied with the impact they are having. Effective philanthropy is immensely rewarding for donors,....more

Giving is Great