Finance Score: -7

Governance Score: 9

Support Score: 6

Pension deficit: -3
Spending declining: -1
Volatile income: -3

Good trustee age range: +3
Dynamic board: +3
Gender balanced board: +3

Grant maker support: +6

Overall GiG Score: 8

CITIZENS ADVICE KENSINGTON AND CHELSEA

The Citizens Advice Service in Kensington & Chelsea is an independent charity serving the local community.Generalist advice services provided by our two main bureaux based at Chelsea Old Town Hall and Westway Information Centre are a mix of 'open door',telephone and appointment access. Additional services provided:Legal,Debt,Income Maximisation,HIV and other outreach work.

Analysis by Giving is Great

Positives:

There have been no material income shortfalls in recent years
A significant proportion of recent income was derived from major grant makers including the Government
The Board appears to be well diversified in terms of age and gender and dynamic in terms of composition

Financial issues to consider:

There is a pension deficit of £283,708
Spending is declining
Income has been volatile recently

Established: 28 years

https://www.citizensadvicekc.org.uk/getting-a

William.Roberts@citizensadvicekc.org.uk

0808 278 7982

Charity Commission for England and Wales

Financial Data ?

Income & Spending ?

Sources of Income ?

Y/E		Income £k	Spending £k	Surplus/ Deficit	Fundraising Cost £k	Total Funds £k	Unrestricted Funds £k	Mths Rsrvs	Staff	Volun- teers
31/03/23		£1,088	£869	£219	£0	£599	£386	5.3	17	40
31/03/22		£1,372	£1,280	£92	£0	£380	£249	2.3	33	70
31/03/21		£1,453	£1,309	£144	£0	£288	£189	1.7	31	30
31/03/20		£1,326	£1,339	£-13	£0	£280	£202	1.8	33	60
31/03/19		£1,439	£1,430	£10	£0	£293	£180	1.5	39	50
31/03/18	*	£1,496	£1,353	£143	£0	£283	£125	1.1	31	0
31/03/17		£1,155	£1,147	£8	£0	£123	£59	0.6	24	0
31/03/16		£1,236	£1,238	£-2	£0	£425	£348	3.4	27	0
31/03/15		£1,432	£1,444	£-12	£6	£427	£292	2.4	28	0
31/03/14		£1,265	£1,223	£42	£6	£439	£287	2.8	30	0
31/03/13		£1,301	£1,259	£42	£6	£397	£314	3	28	0
31/03/12		£1,227	£1,210	£17	£5	£355	£291	2.9	28	0
31/03/11	*	£1,251	£1,196	£55	£7	£337	£276	2.8	29	0
31/03/10		£1,229	£1,209	£20	£6	£283	£240	2.4	29	0
31/03/09		£1,304	£1,234	£70	£7	£262	£219	2.1	11	0
31/03/08		£1,285	£1,255	£31	£5	£193	£181	1.7	30	0
31/03/07		£1,216	£1,185	£30	£4	£162	£161	1.6	29	0
31/03/06		£1,152	£1,148	£4	£0	£0	£0	n/a	0	0
31/03/05		£1,138	£1,152	£-14	£0	£0	£0	n/a	0	0
31/03/04	*	£1,111	£1,135	£-24	£0	£0	£0	n/a	0	0

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Financial Ratios

Fundraising Costs/Relevant Income: 0%
Fundraising Costs/Total Spending: 0%
Highest pay band: Less than £60,000
Liabilities/Assets: 13%
Liabilities/Income: 12%
Unrestricted Funds/Total Funds: 64%
Reserves/Spending: 5.3 months
Net Current Assets/Spending: 12 months
Quick Ratio: 7.2

Asset Split ?

Listed activities

The Prevention Or Relief Of Poverty

How it operates

Provides advocacy/advice/information

Where it operates

Kensington And Chelsea,

Who it helps

The General Public/Mankind

Who works here?

17 employees
40 volunteers

Who's supporting them? ?

Donations from Grant Makers ?

We have details on the following significant donations. Multi-year donations are allocated to the years for which they are earmarked.

Specific Donations

Amount	When Months	To be used for
National Lottery Community Fund - Volunteer Co-ordinator
£270,254	29/03/2021 60	The project is using funding to appoint a volunteer co-ordinator who will be responsible for training volunteers to meet the increased need for services as a result of COVID-19. The group provide ....more The project is using funding to appoint a volunteer co-ordinator who will be responsible for training volunteers to meet the increased need for services as a result of COVID-19. The group provide confidential free impartial independent advice to people in Kensington and Chelsea including information on Welfare Benefits Employment Housing Consumer Legal Tax Family law Energy suppliers and Immigration & Nationality. The project aims to improve the mental health and well-being of service users.
City Bridge Trust - Grant to Citizens Advice Kensington & Chelsea
£22,460	11/06/2020	£22,460 to fund the essential and urgent costs outlined in the application, in order to carry on providing support to Londoners.
DCMS - Provision of financial guidance to survivors of the Grenfell Tower disaster
£30,000	01/04/2019	To provide financial guidance to survivors of the Grenfell Tower disaster, as part of Kensington & Chelsea Citizen Advice's current wrap-around-support
City Bridge Trust - Grant to Kensington & Chelsea Citizens Advice Bureau Service
£154,450	31/01/2019 36	£154,450 over three years (£50,200; £51,500; £52,750) towards a full-time Advice Worker and associated running costs for a project working wiith prisoners in HM Prison, Wormwood Scrubs.
DCMS - Provision of financial guidance to survivors of the Grenfell Tower disaster
£59,812	01/04/2018	To provide financial guidance to survivors of the Grenfell Tower disaster, as part of Kensington & Chelsea Citizen Advice's current wrap-around-support
DCMS - Provision of financial guidance to survivors of the Grenfell Tower disaster
£30,979	23/10/2017	To provide financial guidance to survivors of the Grenfell Tower disaster, as part of Kensington & Chelsea Citizen Advice's current wrap-around-support
Comic Relief - Grenfell Urgent Action
£74,469	11/08/2017 24	BA Flying Start for Grenfell - There is a desperate need for a coordinated response to legal and advice services for residents affected by the fire. Specifically this includes support and advice ....more BA Flying Start for Grenfell - There is a desperate need for a coordinated response to legal and advice services for residents affected by the fire. Specifically this includes support and advice around resident’s participation in the Inquiry and around legalities in relation to housing and immigration. North Kensington Law Centre and K&C Citizens Advice Bureau have been working with funders and residents and developed a model of provision to address these needs and have jointly applied for £292,257 over 2 years. This includes dedicated outreach post and case worker to take forward direct work with residents and develop other pro bono relationships, as well as support local organisations to ensure legal and advice services are co-ordinated, responsive, timely and adaptable to the changing situation. Five Funders are working together to fund this model of support. They are; Comic Relief (with funds from BA) ; Big Lottery Fund; Trust for London; City Bridge Trust and London Education Foundation
National Lottery Community Fund - Grenfell Advice Response
£50,000	11/08/2017 24	A Grenfell Advice Manager will be funded to provide support to local residents affected by the Grenfell Tower fire and increase capacity for local advice agencies. They will work on legal issues, ....more A Grenfell Advice Manager will be funded to provide support to local residents affected by the Grenfell Tower fire and increase capacity for local advice agencies. They will work on legal issues, develop effective relationships with local and national government departments and co-ordinate resources to ensure that help reaches as many affected residents as possible.
City Bridge Trust - Grant to Kensington & Chelsea Citizens Advice Bureau Service
£96,700	24/11/2016	£96,700 over 2 years (£48,000, £48,700) towards a full-time Advice Worker and associated running costs for a project working with prisoners in HM Prison, Wormwood Scrubs.
National Lottery Community Fund - ADVICE NOW PLUS
£338,590	19/04/2013 24	The aim of this new project is to build on the partnership framework formed under the Advice Plus round two programme to join up statutory and voluntary services to improve access to advice in the ....more The aim of this new project is to build on the partnership framework formed under the Advice Plus round two programme to join up statutory and voluntary services to improve access to advice in the borough of Kensington and Chelsea. The project, lead by Kensington and Chelsea Citizens Advice Bureau (CAB), will develop sustainable ways for clients to access advice including increasing volunteer capacity, building an online referral system, and developing a local advice website to include self help tools.

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Data sourced from Donors via 360 Giving

How is it governed?

Trustees (10)

Current Trustees appointed

Gender Split

Age Range of Trustees: 29-72

CLAIRE THERESE HELENE BRUCE Appointed: 2018, Occupation: Lawyer

CLLR. MOHAMMED BAKHTIAR Appointed: 2023, Occupation: Councillor, Other trusteeship: NGMV - Medical Volunteers & Life Academy,

DORI ALEXANDER SCHMETTERLING Appointed: 2018, Occupation: Business Consultant

DR ANNIE MFULA Appointed: 2022, Occupation: Civil Servant

DR JONATHAN PINTO Appointed: 2021, Occupation: Professor

JOY RHOADES Appointed: 2021, Occupation: Lawyer/Compliance Manager

KATE GEORGINA BLAGDEN Appointed: 2021, Occupation: Retired

SAMANTHA DUNN Appointed: 2021, Occupation: Management Consultant

SANJAY JAYANT Appointed: 2021, Occupation: Retired

WILL LANE Appointed: 2022, Occupation: Legal Professional

Legal constitution

Charitable company registered in England & Wales on 30/07/1996, number: 1057195
Registered at Companies House on 19/03/1996, number: 03174842

Gift Aid

Registered with HMRC for Gift Aid

Other Regulators

Financial Conduct Authority

Policies in force

Complaints handling
Conflicting interests
Investment
Paying staff
Risk management
Safeguarding vulnerable beneficiaries
Volunteer management

Filing Record

20 returns made; AR18: 1 days late, AR11: 4 days late, AR04: 1 days late,

Main office

181 KINGS ROAD
Kings Road
LONDON
MIDDLESEX
Chelsea Old Town Hall
SW3 5EB

Objectives

THE SERVICE IS ESTABLISHED FOR THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE BENEFIT OF THE COMMUNITY IN THE ADMINISTRATIVE AREA OF THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Defined Area of Benefit:

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Data Sources