Finance Score: 0
Governance Score: 9
Support Score: 9
  • No PartB
  • Good trustee age range: +3
  • Dynamic board: +3
  • Gender balanced board: +3
  • Overall weighted support: +9
Overall GiG Score: 18 ?

EAST HERTS CITIZENS ADVICE SERVICE

The service helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policymakers. It provides practical advice help and guidance to members of the public through several locations in the East Herts area and helps individuals to be aware of their rights and responsibilities and the services available to them.
Analysis by Giving is Great

Positives:

  • A significant proportion of recent income was derived from major grant makers including the Government
  • The Board appears to be well diversified in terms of age and gender and dynamic in terms of composition

Financial issues to consider:

  • A PartB annual return has not been required and so detailed financial information is not available from the online data

Financial Data ?

Income & Spending ?
Sources of Income ?
Y/E Income
£k
Spending
£k
Surplus/
Deficit £k
Fundraising
Cost £k
Total
Funds £k
Unrestricted
Funds £k
Mths
Rsrvs
Staff Volun-
teers
31/03/23£423£439£-16n/an/an/an/an/an/a
31/03/22£479£481£-3n/an/an/an/an/an/a
31/03/21£500£445£55n/an/an/an/an/an/a
31/03/20£392£383£9n/an/an/an/an/an/a
31/03/19£342£360£-18n/an/an/an/an/an/a
31/03/18£308£316£-8n/an/an/an/an/an/a
31/03/17£309£345£-36n/an/an/an/an/an/a
31/03/16£440£462£-23n/an/an/an/an/an/a
31/03/15£500£460£41£0£316£2526.6220
31/03/14£428£387£40n/an/an/an/an/an/a
31/03/13£341£348£-7n/an/an/an/an/an/a
31/03/12£314£350£-36n/an/an/an/an/an/a
31/03/11£336£348£-11n/an/an/an/an/an/a
31/03/10£376£285£91n/an/an/an/an/an/a
31/03/09£453£353£100n/an/an/an/an/an/a
31/03/08£339£322£18n/an/an/an/an/an/a
31/03/07£319£339£-20n/an/an/an/an/an/a
31/03/06£330£324£5n/an/an/an/an/an/a
31/03/05£95£85£11n/an/an/an/an/an/a
31/03/04*£74£79£-5n/an/an/an/an/an/a

Highest pay bracket: less than £60,000
Established: 24 years

www.citizensadviceeastherts.org.uk

james.dowson@teeslaw.com

01799582798

Charity Commission for England and WalesCompanies HouseFacebookInstagramX
UN SDGs
?
Listed activities
  • Accommodation/Housing
  • Disability
  • Economic/Community Development/Employment
  • The Prevention Or Relief Of Poverty
GiG Classification
  • Practical support, advice & companionship
How it operates
  • Provides advocacy/advice/information
Where it operates
  • Hertfordshire,
Who it helps
  • Children/Young People
  • Elderly/Old People
  • People With Disabilities
  • The General Public/Mankind

Who supports them? ?

Donations from Grant Makers ?

We have details on the following donations. Multi-year donations are allocated to the years for which they are earmarked.

Major supporters in last 5 years
Henry Smith Charity£155,400
National Lottery Community Fund£151,986
Hertfordshire Community Foundation£40,000
Postcode Places Trust£18,548
Garfield Weston Foundation£15,000
DCMS£9,952
The Clothworkers Foundation£5,000
Specific Donations
Amount When
Months
To be used for
Henry Smith Charity - Grant to Citizens Advice East Herts
£155,400 21/09/2023
36
towards three years' running costs of an organisation providing information and advice for people from disadvantaged communities in East Hertfordshire, England.
Hertfordshire Community Foundation - Support for Ukrainians
£5,000 13/03/2023
6
Grant to Citizens Advice East Herts
Co-Operative Group - Grant to Citizens Advice East Herts
£1,747 22/10/2022
We want to run a community engagement project to raise awareness of our free advice service, and to highlight how people can access it.
Hertfordshire Community Foundation - Community Engagement in East Herts
£5,000 09/06/2022
12
Grant to Citizens Advice East Herts
National Lottery Community Fund - Recruiting and Training Volunteer Advisers
£9,957 27/05/2022
The funding will be used to continue to fund the part-time Training Assistant post responsible for recruitment and training of CAB volunteer advisors. The project aims to ensure clients have access to supported and trained volunteers for all their ....more
Postcode Places Trust - Debt Casework
£18,548 26/02/2022
Funding paid for a part time caseworker to help people affected by the economic impact of Covid
Hertfordshire Community Foundation - Scams Awareness & Prevention
£5,000 25/11/2021
Grant to Citizens Advice East Herts
National Lottery Community Fund - Client Casework and Volunteer Supervision Support
£122,149 27/10/2021
The funding will go towards the overall costs an expanded casework team and volunteer supervision support over 2 years. It will help pay for five new caseworkers a new trainee supervisor to support generalist volunteer advisers and also to fund an ....more
Hertfordshire Community Foundation - Volunteer hubs
£5,000 24/06/2021
Grant to Citizens Advice East Herts
National Lottery Community Fund - Training Assistant
£9,940 16/04/2021
The funding will used to enable the continued employment of a part time Training Assistant to recruit induct and train volunteers. The project aims to increase the ability to meet client demand which has been compounded by the corona virus pandemic. ....more
Hertfordshire Community Foundation - Community engagement - Rural
£5,000 28/01/2021
Grant to Citizens Advice East Herts
Sir Jules Thorn Charitable Trust - Citizens Advice East Herts - 04/01/21
£1,000 22/01/2021
Rural outreach
Hertfordshire Community Foundation - Rural outreach
£5,000 28/09/2020
Grant to Citizens Advice East Herts
DCMS - Coronavirus Community Support Fund
£9,952 07/08/2020
"The fund aims to:1) To reduce closures of essential charities that provide essential services to vulnerable groups during the COVID-19 crisis by ensuring they have the financial resources to operate, thereby reducing the burden on public ....more
Hertfordshire Community Foundation - Casework team
£10,000 04/08/2020
Grant to Citizens Advice East Herts
The Clothworkers Foundation - Grant to Citizens Advice East Herts
£5,000 26/06/2020
COVID19 : IT equipment for a charity that works with the most vulnerable in Hertfordshire
Garfield Weston Foundation - Main Grants award
£15,000 13/03/2020
Supporting advice services in East Herts
National Lottery Community Fund - Training volunteer advisers to provide accessible advice in East Herts
£9,940 24/02/2020
12
The funding will be used to train additional volunteer advisers to provide independent and confidential advice to the community. The project aims to improve the quality and ease of access to its service.
Hertfordshire Community Foundation - Improving advice through digital phone systems
£4,000 10/09/2019
Grant to Citizens Advice East Herts
Hertfordshire Community Foundation - Promoting advice and information in local rural communities in East Herts
£4,902 25/09/2018
5
Grant to CAB East Herts
National Lottery Community Fund - Recruiting and training volunteer advisers to improve access to advice
£9,960 03/08/2018
12
The project will recruit extra volunteer workers who will be trained by a new training assistant, to provide additional support to people who are unable to afford to travel to the office to use the current drop in service. The new volunteers will ....more
Henry Smith Charity - Grant to Citizens Advice East Herts
£100,000 13/06/2018
36
towards three years' salary of an Adviser, plus running costs of a project providing advice on personal finances and welfare benefits to people with mental health problems in Hertfordshire
Hertfordshire Community Foundation - Specialist money and debt advice for people with mental health problems
£5,000 02/05/2018
11
Grant to CAB East Herts
National Lottery Community Fund - Increasing access to advice by improving IT and digital communication.
£9,271 22/03/2017
12
The group will upgrade their IT equipment which will enable them to offer an improved and increased advice service to the local community.
National Lottery Community Fund - Joining Up the Dots: Connecting Advice and Information in East Hertfordshir
£248,924 25/04/2013
36
The aim of this new project is to improve the overall access to quality advice and information to people in the largely rural area of East Hertfordshire. This will be achieved by bringing together various advice agencies to work collaboratively; to ....more
Show more rows

Data sourced from Donors via 360 Giving

How is it governed?

Trustees (11)
Current Trustees appointed
Gender Split

Age Range of Trustees: 40-66
  • ANTHONY JOHN MURPHY (Chair) Appointed: 2017, Occupation: Business Consultant
  • BALLU SESAY Appointed: 2018, Occupation: University Manager
  • BARRY HUNT Appointed: 2020, Occupation: Company Director
  • CHRISTINE GILLHAM Appointed: 2018, Occupation: Project Coordinator
  • GARY JOHN CANSICK Appointed: 2018, Occupation: Chartered Accountant
  • JAMES HAMISH DOWSON LLB
  • JANE CAROLINE STEWART SARTIN Appointed: 2024, Occupation: Executive Director
  • NATALIE EDWARDS Appointed: 2024, Occupation: Pensioner Programme Manager
  • NICOLA ANDERSON Appointed: 2024, Occupation: Hr Professional
  • RACHAEL WILLIAMSON Appointed: 2023, Occupation: Civil Servant
  • RICHARD PAUL WESTLAKE SMITH Appointed: 2018, Occupation: Company Director
Legal constitution
  • Charitable company registered in England & Wales on 07/11/2000, number: 1083211
  • Registered at Companies House on 27/04/2000, number: 03982216
Gift Aid
  • Registered with HMRC for Gift Aid
Other Regulators
  • Financial Conduct Authority
Policies in force
  • Bullying and harassment policy and procedures
  • Campaigns and political activity policy and procedures
  • Complaints handling
  • Complaints policy and procedures
  • Conflicting interests
  • Financial reserves policy and procedures
  • Internal charity financial controls policy and procedures
  • Internal risk management policy and procedures
  • Investing charity funds policy and procedures
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding policy and procedures
  • Safeguarding vulnerable beneficiaries
  • Serious incident reporting policy and procedures
  • Social media policy and procedures
  • Trustee conflicts of interest policy and procedures
  • Trustee expenses policy and procedures
  • Volunteer management
Filing Record
20 returns made; AR04: 2 days late,
Main office

TEES
68 HIGH STREET
SAFFRON WALDEN
ESSEX
CB10 1AD

Objectives

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN EAST HERTFORDSHIRE AND SURROUNDING AREAS”

Defined Area of Benefit:

THE TOWN AND SURROUNDING AREA OF BISHOP'S STORTFORD

Data Sources

Charity Commission for England and Wales
360 Giving

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